A Study of Lurking Behavior: The Desire Perspective
Authors: Hsiu-Hua Cheng, Chi-Wei Chen
Abstract:
Lurking behavior is common in information-seeking oriented communities. Transferring users with lurking behavior to be contributors can assist virtual communities to obtain competitive advantages. Based on the ecological cognition framework, this study proposes a model to examine the antecedents of lurking behavior in information-seeking oriented virtual communities. This study argues desire for emotional support, desire for information support, desire for performance-approach, desire for performance -avoidance, desire for mastery-approach, desire for mastery-avoidance, desire for ability trust, desire for benevolence trust, and desire for integrity trust effect on lurking behavior. This study offers an approach to understanding the determinants of lurking behavior in online contexts.
Keywords: Lurking behavior, the ecological cognition framework, Information-seeking oriented virtual communities, Desire.
Digital Object Identifier (DOI): doi.org/10.5281/zenodo.1091776
Procedia APA BibTeX Chicago EndNote Harvard JSON MLA RIS XML ISO 690 PDF Downloads 2027References:
[1] C. P. Alderfer, Existence, Relatedness, and Growth: Human Needs in Organizational Settings, New York: Free Press, 1972.
[2] R. P. Bagozzi, U. M. Dholakia, and S. Basuroy, "How effortful decisions get enacted: The motivating role of decision processes, desires, and anticipated emotions,” Journal of Behavioral Decision Making, vol. 16, no. 4, pp. 273-295, 2003.
[3] J. N. Baron, A. Davis-Blake, and W. T. Bielby, "The structure of opportunity: How promotion ladders vary within and among organizations,” Administrative Science Quarterly, Vol. 31, No. 2, pp. 248-273, 1986.
[4] J. Bishop, "Increasing participation in online communities: A framework for human-computer interaction,” Computers in Human Behavior, Vol. 23, No. 4, pp. 1881-1893, pp. 2007.
[5] A. J. Elliot, and H. A. McGregor, "A 2× 2 achievement goal framework,” Journal of Personality and Social Psychology, Vol. 80, No. 3, pp. 501-519, 2001.
[6] A. J. Elliot, and K. Murayama, "On the measurement of achievement goals: Critique, illustration, and application,” Journal of Educational Psychology, Vol. 100, No. 3, pp. 613-628, 2008.
[7] M. T. Gorjup, M. Valverde, and G. Ryan, "Promotion in call centres: Opportunities and determinants,” Journal of European Industrial Training, Vol. 32, No. 1, pp. 45-62, 2008.
[8] X. Guan, "Reasons for the formation of cybernetic lurkers,” Journal of Huaihai Institute of Technology, Vol. 4, No. 3, pp. 79-82, 2006.
[9] J. Hagel, and A. Armstrong, Net gain: Expanding markets through virtual communities, Boston, MA: Harvard Business School Press, 1997.
[10] M. Ibarra-Rovillard, and N. A. Kuiper, "Social support and social negativity findings in depression: Perceived responsiveness to basic psychological needs,” Clinical Psychology Review, Vol. 31, No. 3, pp. 342-352, 2011.
[11] G. R Jones, and J. M. George, "The experience and evolution of trust: Implications for cooperation and teamwork,” Academy of Management Review, Vol. 23, No. 3, pp. 531-546, 1998.
[12] J. Katz, "Luring the lurkers,” from http://slashdot.org/features/98/12/28/1745252.shtml, 1998.
[13] M. Kucuk, "Lurking in online asynchronous discussion,” Procedia-Social and Behavioral Sciences, Vol. 2, No. 2, 2260-2263, 2010.
[14] Y. Lu, L. Zhao, and B. Wang, "From virtual community members to C2C e-commerce buyers: Trust in virtual communities and its effect on consumers’ purchase intention,” Electronic Commerce Research and Applications, Vol. 9, No. 4, pp. 346-360, 2010.
[15] B.Nonnecke, and J. Preece, "Lurker demographics: Counting the silent,” in 2000 Proc. The ACM CHI 2000 conference on human factors in computing systems, The Hague.
[16] B. Nonnecke, and J. Preece, (2001). "Why lurkers lurk,” in 2001 Proc. The Americas conference on information systems, Boston.
[17] J. Preece, B.Nonnecke, and D.Andrew, "The top 5 reasons for lurking: Improving community experiences for everyone,” Computers in Human Behavior, Vol. 20, No. 2, pp. 201-223, 2004.
[18] J. B. Rotter, "Generalized expectancies for interpersonal trust,” American Psychologist, Vol. 26, No. 5, pp. 443-452, 1971.
[19] M. Takahashi, M. Fujimoto, and N. Yamasaki, "The active lurker: Influence of an in-house online community on its outside environment,” in 2003 Proc. The 2003 international ACM SIGGROUP conference on supporting group work, Sanibel Island, Florida, USA.
[20] P. A. Thoits, "Conceptual, methodological, and theoretical problems in studying social support as a buffer against life stress,” Journal of Health and Social Behavior, Vol. 23, pp. 145-159, 1982.
[21] T. B. White, "Consumer trust and advice acceptance: The moderating roles of benevolence, expertise, and negative emotions,” Journal of Consumer Psychology, Vol. 15, No. 2, pp. 141-148, 2005.
[22] M. Workman, "Rash impulsivity, vengefulness, virtual-self and amplification of ethical relativism on cyber-smearing against corporations,” Computers in Human Behavior, Vol. 28, No. 1, pp. 217-225, 2012.