Commenced in January 2007
Paper Count: 30184
Facilitating Cooperative Knowledge Support by Role-Based Knowledge-Flow Views
Abstract:Effective knowledge support relies on providing operation-relevant knowledge to workers promptly and accurately. A knowledge flow represents an individual-s or a group-s knowledge-needs and referencing behavior of codified knowledge during operation performance. The flow has been utilized to facilitate organizational knowledge support by illustrating workers- knowledge-needs systematically and precisely. However, conventional knowledge-flow models cannot work well in cooperative teams, which team members usually have diverse knowledge-needs in terms of roles. The reason is that those models only provide one single view to all participants and do not reflect individual knowledge-needs in flows. Hence, we propose a role-based knowledge-flow view model in this work. The model builds knowledge-flow views (or virtual knowledge flows) by creating appropriate virtual knowledge nodes and generalizing knowledge concepts to required concept levels. The customized views could represent individual role-s knowledge-needs in teamwork context. The novel model indicates knowledge-needs in condensed representation from a roles perspective and enhances the efficiency of cooperative knowledge support in organizations.
Digital Object Identifier (DOI): doi.org/10.5281/zenodo.1333476Procedia APA BibTeX Chicago EndNote Harvard JSON MLA RIS XML ISO 690 PDF Downloads 925
 I. C. Wu, D. R. Liu, and P. C. Chang, "Learning dynamic information needs: a collaborative topic variation inspection approach," Journal of the American Society for Information Science and Technology, vol. 60, pp. 2430-2451, 2009.
 C. H. Lai and D. R. Liu, "Integrating knowledge flow mining and collaborative filtering to support document recommendation," Journal of Systems and Software, vol. 82, pp. 2023-2037, 2009.
 A. Abecker, A. Bernardi, H. Maus, M. Sintek, and C. Wenzel, "Information supply for business processes: coupling workflow with document analysis and information retrieval," Knowledge-Based Systems, vol. 13, pp. 271-284, 2000.
 P. Balatsoukas and P. Demian, "Effects of granularity of search results on the relevance judgment behavior of engineers: Building systems for retrieval and understanding of context," Journal of the American Society for Information Science and Technology, vol. 61, pp. 453-467, 2010.
 D. R. Liu and I. C. Wu, "Collaborative relevance assessment for task-based knowledge support," Decision Support Systems, vol. 44, pp. 524-543, 2008.
 S. Kim, H. Hwang, and E. Suh, "A process-based approach to knowledge-flow analysis: a case study of a manufacturing firm," Knowledge and Process Management, vol. 10, pp. 260-276, 2003.
 D. R. Liu and C. H. Lai, "Mining group-based knowledge flows for sharing task knowledge," Decision Support Systems, vol. 50, pp. 370-386, 2011.
 X. Luo, Q. Hu, W. Xu, and Z. Yu, "Discovery of textual knowledge flow based on the management of knowledge maps," Concurrency and Computation: Practice and Experience, vol. 20, pp. 1791-1806, 2008.
 H. Zhuge, "Discovery of knowledge flow in science," Communications of the ACM, vol. 49, pp. 101-107, 2006.
 H. Zhuge, "Knowledge flow management for distributed team software development," Knowledge-Based Systems, vol. 15, pp. 465-471, 2002.
 H. Zhuge, "A knowledge flow model for peer-to-peer team knowledge sharing and management," Expert Systems with Applications, vol. 23, pp. 23-30, 2002.
 C. W. Lin, D. R. Liu, and H. F. Chen, "Modeling knowledge-flow view for knowledge support in teamwork," in Proceedings of the 21st IASTED International Conference on Modelling and Simulation., Banff, Alberta, Canada, 2010.
 V. Sambamurthy and M. Subramani, "Special issue on information technologies and knowledge management," MIS Quarterly, vol. 29, pp. 1-7, 2005.
 A. Abecker, A. Bernardi, K. Hinkelmann, O. Kuhn, and M. Sintek, "Context-aware, proactive delivery of task-specific information: the knowmore project," Information Systems Frontiers, vol. 2, pp. 253-276, 2000.
 W. Zhao and W. Dai, "Integrated modeling of business processes and knowledge flow based on RAD," in IEEE International Symposium on Knowledge Acquisition and Modeling Workshop, China, 2008, pp. 49-53.
 D. R. Liu and M. Shen, "Workflow modeling for virtual processes: an order-preserving process-view approach," Information Systems, vol. 28, pp. 505-532, 2003.
 R. Eshuis and P. Grefen, "Constructing customized process views," Data & Knowledge Engineering, vol. 64, pp. 419-438, 2008.
 M. Shen and D. R. Liu, "Discovering role-relevant process-views for disseminating process knowledge," Expert Systems with Applications, vol. 26, pp. 301-310, 2004.
 D. F. Ferraiolo, R. Sandhu, S. Gavrila, D. R. Kuhn, and R. Chandramouli, "Proposed NIST standard for role-based access control," ACM Transactions on Information and System Security, vol. 4, pp. 224-274, 2001.
 E. Y. Li, T. C. Du, and J. W. Wong, "Access control in collaborative commerce," Decision Support Systems, vol. 43, pp. 675-685, 2007.