Chih-Wei Lin and Duen-Ren Liu and Hui-Fang Chen
Facilitating Cooperative Knowledge Support by RoleBased KnowledgeFlow Views
1127 - 1134
2011
5
9
International Journal of Economics and Management Engineering
https://publications.waset.org/pdf/7263
https://publications.waset.org/vol/57
World Academy of Science, Engineering and Technology
Effective knowledge support relies on providing
operationrelevant knowledge to workers promptly and accurately. A
knowledge flow represents an individuals or a groups
knowledgeneeds and referencing behavior of codified knowledge
during operation performance. The flow has been utilized to facilitate
organizational knowledge support by illustrating workers
knowledgeneeds systematically and precisely. However,
conventional knowledgeflow models cannot work well in cooperative
teams, which team members usually have diverse knowledgeneeds in
terms of roles. The reason is that those models only provide one single
view to all participants and do not reflect individual knowledgeneeds
in flows. Hence, we propose a rolebased knowledgeflow view model
in this work. The model builds knowledgeflow views (or virtual
knowledge flows) by creating appropriate virtual knowledge nodes
and generalizing knowledge concepts to required concept levels. The
customized views could represent individual roles knowledgeneeds
in teamwork context. The novel model indicates knowledgeneeds in
condensed representation from a roles perspective and enhances the
efficiency of cooperative knowledge support in organizations.
Open Science Index 57, 2011