@article{(Open Science Index):https://publications.waset.org/pdf/7263,
	  title     = {Facilitating Cooperative Knowledge Support by Role-Based Knowledge-Flow Views},
	  author    = {Chih-Wei Lin and  Duen-Ren Liu and  Hui-Fang Chen},
	  country	= {},
	  institution	= {},
	  abstract     = {Effective knowledge support relies on providing
operation-relevant knowledge to workers promptly and accurately. A
knowledge flow represents an individual-s or a group-s
knowledge-needs and referencing behavior of codified knowledge
during operation performance. The flow has been utilized to facilitate
organizational knowledge support by illustrating workers-
knowledge-needs systematically and precisely. However,
conventional knowledge-flow models cannot work well in cooperative
teams, which team members usually have diverse knowledge-needs in
terms of roles. The reason is that those models only provide one single
view to all participants and do not reflect individual knowledge-needs
in flows. Hence, we propose a role-based knowledge-flow view model
in this work. The model builds knowledge-flow views (or virtual
knowledge flows) by creating appropriate virtual knowledge nodes
and generalizing knowledge concepts to required concept levels. The
customized views could represent individual role-s knowledge-needs
in teamwork context. The novel model indicates knowledge-needs in
condensed representation from a roles perspective and enhances the
efficiency of cooperative knowledge support in organizations.},
	    journal   = {International Journal of Economics and Management Engineering},
	  volume    = {5},
	  number    = {9},
	  year      = {2011},
	  pages     = {1127 - 1134},
	  ee        = {https://publications.waset.org/pdf/7263},
	  url   	= {https://publications.waset.org/vol/57},
	  bibsource = {https://publications.waset.org/},
	  issn  	= {eISSN: 1307-6892},
	  publisher = {World Academy of Science, Engineering and Technology},
	  index 	= {Open Science Index 57, 2011},