Commenced in January 2007
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Edition: International
Paper Count: 30578
Developing a Structured and Strategically Focused Performance Assessment System

Authors: Isabel Duarte De Almeida, João Vilas-Boas, Ana Abrantes Cabral


The number and adequacy of Performance-Indicators (PIs) for organisational purposes are core to the success of organisations and a major concern to the sponsor of this research. This assignment developed a procedure to improve a firm’s performance assessment system, by identifying two key-PIs out of 28 initial ones, and by setting criteria and their relative importance to validate and rank the adequacy and the right number of operational metrics. The Analytical-Hierarchy-Process was used with a synthesismethod to treat data coming from the management inquiries. Although organisational alignment has been achieved, business processes should also be targeted and PIs continuously revised.

Keywords: analytical hierarchy process (AHP), Strategic performance assessment systems, Key Performance Indicators (KPIs)

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