%0 Journal Article
	%A Isabel Duarte de Almeida and  João Vilas-Boas and  Ana Abrantes Cabral
	%D 2015
	%J International Journal of Industrial and Manufacturing Engineering
	%B World Academy of Science, Engineering and Technology
	%I Open Science Index 102, 2015
	%T Developing a Structured and Strategically Focused Performance Assessment System
	%U https://publications.waset.org/pdf/10003282
	%V 102
	%X The number and adequacy of Performance-Indicators
(PIs) for organisational purposes are core to the success of
organisations and a major concern to the sponsor of this research.
This assignment developed a procedure to improve a firm’s
performance assessment system, by identifying two key-PIs out of 28
initial ones, and by setting criteria and their relative importance to
validate and rank the adequacy and the right number of operational
metrics. The Analytical-Hierarchy-Process was used with a synthesismethod
to treat data coming from the management inquiries.
Although organisational alignment has been achieved, business
processes should also be targeted and PIs continuously revised.
	%P 1157 - 1163