Commenced in January 2007
Paper Count: 32128
Optimizing usage of ICTs and Outsourcing Strategic in Business Models and Customer Satisfaction
Abstract:Nowadays, under developed countries for progress in science and technology and decreasing the technologic gap with developed countries, increasing the capacities and technology transfer from developed countries. To remain competitive, industry is continually searching for new methods to evolve their products. Business model is one of the latest buzzwords in the Internet and electronic business world. To be successful, organizations must look into the needs and wants of their customers. This research attempts to identify a specific feature of the company with a strong competitive advantage by analyzing the cause of Customer satisfaction. Due to the rapid development of knowledge and information technology, business environments have become much more complicated. Information technology can help a firm aiming to gain a competitive advantage. This study explores the role and effect of Information Communication Technology in Business Models and Customer satisfaction on firms and also relationships between ICTs and Outsourcing strategic.
Digital Object Identifier (DOI): doi.org/10.5281/zenodo.1334171Procedia APA BibTeX Chicago EndNote Harvard JSON MLA RIS XML ISO 690 PDF Downloads 1563
 Tapscott, D., A.Lowi, D. Ticoll, "Digital Capital - Harnessing the Power of Business Webs", Harvard Business School Press, 2000.
 Martinez, P. "Models made E: What business are you in?", Centers for IBM e-business Innovation, 2000.
 Magali Dubosson, "eBusiness Model Design, Classification and Measurement", Thunderbird International Business Review, vol. 44, no. 1: 5-23, January 2002.
 Spreng, R., and MacKenzie, S. and Olshavsky, W. A" Reexamination of The Determinants of Consumer Satisfaction" , Journal of Marketing.60(3):15-32,1996.
 Wilson, D.T. ``An integrated model of buyer-seller relationships--, Journal of the Academy of Marketing Science, Vol. 23, Fall, pp. 335-50, 1995.
 Emerson, C.J. and Grimm, C.M, ``Buyer-seller customer satisfaction: the influence of the environment and customer service--, Journal of Business & Industrial Marketing, Vol. 14 Nos 5/6, pp. 403-15, 1999.