Commenced in January 2007
Frequency: Monthly
Edition: International
Paper Count: 31242
An Evaluation Framework of Transportation Responsiveness: Case of Pattaya City

Authors: Wuttigrai Ngamsirijit, Yodmanee Tepanon

Abstract:

Transportation is one of the main activities related to creating value for the tourists. Transport management in tourism mainly focuses on managing transfer points and vehicle capacity. However, transport service level must also be ensured as it now relates to tourist-s experiences. This paper emphasizes on the responsiveness as one of key service performance measures. An evaluation framework is developed and illustarted by using the case of small bus service in Pattaya city. It can be seen as a great potential for the city to utilize the small bus transportation in order to meet the needs of more diverse group of passengers and to support the expansion of tourist areas. The framework integrates with service operations management, logistics, and tourism behavior perspectives. The findings from the investigation of existing small bus service are presented and preliminarily validate the usability of the framework.

Keywords: Logistics, Tourism, responsiveness, Demand responsive transportation

Digital Object Identifier (DOI): doi.org/10.5281/zenodo.1061469

Procedia APA BibTeX Chicago EndNote Harvard JSON MLA RIS XML ISO 690 PDF Downloads 1632

References:


[1] B. Predeaux, "The Role of Transport System in Tourism Development," Tourism Management, vol. 21, no. 1, pp. 53-63, Feb. 2000.
[2] D. Kritchanchai and B.L. MacCarthy, "Responsiveness of the order fulfillment process," International Journal of Production & Operations Management, vol. 19, no. 8, pp. 812-33, 1999.
[3] N. Slack, The Manufacturing Advantage, Mercury Books, London, 1991.
[4] H.L. Correa, "The links between uncertainty, variability of outputs and flexibility in manufacturing systems (unpublished PhD thesis)," unpublished.
[5] M. Holweg, "The three dimensions of responsiveness," International Journal of Operations & Production Management, vol. 25, no. 7, pp. 603-622, 2005.
[6] D.G. Janelle and M. Beuthe, "Globalization and research issues in transportation," Journal of Transport Geography, vol. 5, no. 3, pp. 199- 206, 1997.
[7] D. Koffman, "Operational Experiences with Flexible Transit Services: A Synthesis of Transit Practice," TCRP Synthesis-Transportation Research Board, Washington D.C., 2004, vol. 53.
[8] M.M. Naim, A.T. Potter, R.J. Mason, and N. Bateman, "The role of transport flexibility in logistics provision," The International Journal of Logistics Management, vol. 17, no. 3, pp. 297-311, 2006.
[9] N. Tiedemann, M. van Birgele and J. Semeijn, "Increasing hotel responsiveness to customers through information sharing," Tourism Review, vol. 64, no. 4, pp. 12-26, 2009.
[10] F. Rahimnia and M. Moghadasian, "Supply chain leagility in professional services: how to apply decoupling point concept in healthcare delivery system," Supply Chain Management: An International Journal, vol. 15, no. 1, pp. 80-91, 2010.
[11] C. Mulley, J.D. Nelson, "Flexible transport services: A new market opportunity for public transport," Research in Transportation Economics, vol. 25, pp. 39-45, 2009.
[12] E.K. Morlok and D.J. Chang, "Measuring Capacity Flexibility of a Transportation System," Transportation Research Part A, vol. 38, no. 405-420, 2004.