Designing Software Quality Measurement System for Telecommunication Industry Using Object-Oriented Technique

Authors: Nor Fazlina Iryani Abdul Hamid, Mohamad Khatim Hasan

Abstract:

Numbers of software quality measurement system have been implemented over the past few years, but none of them focuses on telecommunication industry. Software quality measurement system for telecommunication industry was a system that could calculate the quality value of the measured software that totally focused in telecommunication industry. Before designing a system, quality factors, quality attributes and quality metrics were identified based on literature review and survey. Then, using the identified quality factors, quality attributes and quality metrics, quality model for telecommunication industry was constructed. Each identified quality metrics had its own formula. Quality value for the system was measured based on the quality metrics and aggregated by referring to the quality model. It would classify the quality level of the software based on Net Satisfaction Index (NSI). The system was designed using object-oriented approach in web-based environment. Thus, existing of software quality measurement system was important to both developers and users in order to produce high quality software product for telecommunication industry.

Keywords: Software Quality, Quality Measurement, Object-oriented Approach, Net satisfaction Index.

Digital Object Identifier (DOI): doi.org/10.5281/zenodo.1088326

References:

[1] El-Korany, D. Nabil, and A.S. Salim,“Quality Measurement Model for KADS-Domain Knowledge”, Academic Journal. 2010.
[2] Karine, M. M., et al., “The Squale Model - a Practice-based Industrial Quality Model”, Paris, France: University of Paris. 2009.
[3] MSC, MSC Malaysia Company Directory, 2013. (cited 26/06/2013, available from http://www.mscmalaysia.my)
[4] C. Jones, “Applied Software Measurement: Global Analysis of Productivity and Quality,” 3rd ed. New York: McGraw-Hill, 2008, pp. 55-68.
[5] S. H. Kan, “Metrics and Models in Software Quality Engineering,” 2nd ed. Addison Wesley, 2002, pp. 30-45.
[6] S. Jari, T. Vesa and T. Markku, “Current Practice of Measuring Quality in Finnish Software Engineering Industry. Software Process Improvement,” Vol 4257, pp.100-110, 2006.
[7] J. Bansiya, and C.G. Davis. “A hierarchical model for object-oriented design quality assessment,” IEEE Transactio,. vol. 2, pp:4-17, 2002.
[8] Chidamber, and Kemerer. “A metric suite for object-oriented design,”IEEE Transaction, Vol. 20 (6), pp.476-493, 1994.
[9] F. B. Abreu and R. Carapuca, “Candidate metrics for object-oriented software within a taxonomy framework,” System and Software, Vol. 26, pp. 87-96, 1994.
[10] F. B. Abreu and W. Melo, “Evaluating the impact of object-oriented design on software quality,” Paper read at 3rd International Sysmposium on Software Metrics: From Measurement to Empirical Results, Berlin, Germany. Mar 25-26, 1996.
[11] F. B Abreu and J.S. Cuche, “Collecting and analyzing the MOOD2 metrics,” Paper read at Workshop on Object-oriented Product Metrics for Software Quality Assessment, Brussels, Belgium. 1998.
[12] El-Korany, D. Nabil and A.S. Salim, “Quality Measurement Model for KADS-Domain Knowledge,” Academic Journal, 2010.
[13] Rawashdeh, Adnan and Bassem Matalkah, “A new software quality model for evaluating COTS components,” Computer Science 2, Vol.(4), pp. 373-381, 2006.
[14] M. M. Karine, et al. “The Squale Model - a Practice-based Industrial Quality Model,” Paris, France: University of Paris, 2009.
[15] ISO/IEC JTC /SC 7/WG 6, Software Engineering – Product Quality – Part 2: External metrics, 2002.
[16] N. F. I. A. Hamid and M. K. Hasan, “Identifying Software Quality Factors for Telecommunication Industry in Malaysia,” ICEEI conf, Bandung, Indonesia, 2011, pp. 1-5.
[17] N. F. I. A. Hamid and M.K. Hasan, “Software Quality Model for Telecommunication Industry in Malaysia,” Jurnal Teknologi, UTM, July, 2013, pp. 13-19.
[18] N. F. I. A. Hamid and M. K. Hasan, “Software Quality Measurement for Telecommunication Industry in Malaysia,” MJCS, sumitted for publication
[19] B. Bruegge and A. H. Dutoit, Object-oriented Software Engineering, Pearson Prentice Hall, 2004, pp. 185-188.
[20] N. F.I.A. Hamid, Object-oriented Personal Islamic Asset Management System, Lambert Academic Publishing, 2011, pp. 105-146.
[21] Software Quality Metrics Overview, 2013. (cited 10/07/2013, available from http://www.pearsonhighered.com/samplechapter/0201729156.pdf)