Commenced in January 2007
Frequency: Monthly
Edition: International
Paper Count: 30172
The Development of a Narrative Management System: Storytelling in Knowledge Management

Authors: Savita K.S, Hazwani H., Kalid K. S.

Abstract:

This paper presents a narrative management system for organizations to capture organization's tacit knowledge through stories. The intention of capturing tacit knowledge is to address the problem that comes with the mobility of workforce in organisation. Storytelling in knowledge management context is seen as a powerful management tool to communicate tacit knowledge in organization. This narrative management system is developed firstly to enable uploading of many types of knowledge sharing stories, from general to work related-specific stories and secondly, each video has comment functionality where knowledge users can post comments to other knowledge users. The narrative management system allows the stories to browse, search and view by the users. In the system, stories are stored in a video repository. Stories that were produced from this framework will improve learning, knowledge transfer facilitation and tacit knowledge quality in an organization.

Keywords: Knowledge Management, Storytelling, Stories, Tacit Knowledge

Digital Object Identifier (DOI): doi.org/10.5281/zenodo.1081906

Procedia APA BibTeX Chicago EndNote Harvard JSON MLA RIS XML ISO 690 PDF Downloads 2029

References:


[1] N. Chowdury, "Building KM in Malaysia," Inside Knowledge, vol. 9, April. 2006.
[2] P. Hildreth and C. Kimble. (2002, The duality of knowledge. Information Research 8(1), Available: http://InformationR.net/ir/8- 1/paper142.html
[3] S. Bender and A. Fish, "The transfer of knowledge and the retention of expertise: the continuing need for global assignments," Journal of Knowledge Management, vol. 4, pp. 125-137, 2000.
[4] C. Joe and P. Yoong, "Harnessing the Expert Knowledge of Older Workers: Issues and Challenges," Journal of Information & Knowledge Management (JIKM), vol. 05, pp. 63-72, 2006.
[5] F. M. Santoro and P. Brezillon, "Group storytelling approach to collect contextualized shared knowledge," in Proceedings. Sixteenth International Workshop on Database and Expert Systems Applications, 2005, 2005, pp. 388-392.
[6] J. Johannessen, B. Olsen and J. Olaisen, "Organizing for Innovation," Long Range Planning, vol. 30, pp. 96-109, February. 1997.
[7] T. H. Davenport and L. Prusak, Working Knowledge: How Organizations Manage what they Know. Harvard Business School Press, 1998,
[8] M. H. Zack, "Managing Codified Knowledge," Sloan Manage. Rev., vol. 40, pp. 45-58, Summer. 1999.
[9] J. S. Brown and P. Duguid, "Mysteries of the region: Knowledge dynamics in silicon valley," in The Silicon Valley Edge: A Habitat for Innovation and Entrepreneurship C. Lee, W. Miller, M. G. Hancock and H. S. Rowen, Eds. California: Stanford University Press, 2000,
[10] C. Linde, "Narrative and social tacit knowledge," Journal of Knowledge Management, vol. 5, pp. 160-170, 2001.
[11] C. Davidson and P. Voss, Knowledge Management: An Introduction to Creating Competitive Advantage from Intellectual Capital. Auckland: Tandem Press, 2002,
[12] Y. Gabriel, Storytelling in Organizations: Facts, Fictions, and Fantasies. London: Oxford University Press, 2000,
[13] D. Sole, "Sharing Knowledge Through Storytelling," vol. 2007, March 7, 2002. 2002.
[14] R. Ruggles. (2002, February 20, 2002). The role of stories in knowledge management. Journal of Storytelling and Business Excellence pp. January 11, 2007. Available: http://www.providersedge.com/docs/km_articles/The_Role_of_Storie s_in_KM.pdf
[15] Haghirian, P. and Chini, T. C., "Storytelling: Transferring tacit corporate knowledge in different cultures," in Proceedings of EURAM (European Academy Management) Conference, 2002,
[16] K. S. Kalid and A. K. Mahmood, "A proposed organization storytelling conceptual framework for the purpose of transferring tacit knowledge " in Information Technology, 2008. ITSim 2008. International Symposium on Information Technology, 2008, pp. 1-8.
[17] National Storytelling Association, "What is Storytelling?" vol. 2008, 1997.
[18] W. Swap, D. Leonard, M. Shields and L. Abrams, "Using Mentoring and Storytelling to Transfer Knowledge in the Workplace," Journal of Management Information Systems, vol. 18, pp. 95-114, 2001.
[19] R. Groce, "An Experiential Study of Elementary Teachers with the Storytelling Process: Interdisciplinary Benefits Associated with Teacher Training and Classroom Integration," Reading Improvement, vol. 41, 2004.
[20] D. Snowden, "Storytelling: An Old Skill in a New Context," Business Information Review, vol. 16, pp. 30-37, 1999.
[21] E. Wende, T. Philip and S. Dubberke, "Storytelling - an instrument to bolster knowledge transfer in offshore software projects," in Third Global Sourcing Workshop, 2009,
[22] L. Nielsen and S. Madsen, "Storytelling as method for sharing knowledge across IT projects," in Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS'06) 2006, pp. 191a.
[23] M. MacLeod and E. Davidson, "Organizational Storytelling and Technology Innovation," Hawaii International Conference on System Sciences, vol. 0, pp. 248, 2007.
[24] S. M. LeBlanc and J. Hogg, "Storytelling in Knowledge Management: An Effective Tool for Uncovering Tacit Knowledge," vol. 2007, 2006.
[25] P. Appan, H. Sundaram and D. Birchfield, "Communicating everyday experiences," in Proceedings of the 1st ACM Workshop on Story Representation, Mechanism and Context, 1999, pp. 17-24.
[26] E. Bradner, W. A. Kellogg and T. Erickson, "The adoption and use of BABBLE: A field study of chat in the workplace," in Proceedings of the Sixth European Conference on Computer Supported Cooperative Work, 1999, pp. 139-158.
[27] C. E. Acosta, C. A. Collazos, L. A. Guerrero, J. A. Pino, H. A. Neyem and O. Motelet, "StoryMapper: A Multimedia Tool to Externalize Knowledge," Chilean Computer Science Society, International Conference of the, vol. 0, pp. 133-140, 2004.
[28] C. Katzeff and V. Ware, "Video storytelling as mediation of organizational learning," in NordiCHI '06: Proceedings of the 4th Nordic Conference on Human-Computer Interaction, 2006, pp. 311- 320.