Commenced in January 2007
Frequency: Monthly
Edition: International
Paper Count: 32722
The Study of Digital Transformation Skills and Competencies Framework at Umm Alqura University

Authors: Anod H. Alhazmi, Hanaa A. Yamani


The lack of digital transformation professionals could prevent Saudi Arabia’s universities from providing digital services. The task of understanding what digital skills are needed within an organization, measuring the existing skills, and developing or attracting talents is a complex task. This paper provides a comprehensive analysis of the digital transformation skills needed in the organizations who seek digital transformation and identifies the skills and competencies framework DigSC built on Skills Framework for the Informational Age (SFIA) framework that is adopted by the Ministry of Communications and Information Technology (MCIT) in Saudi Arabia. The framework adopted identifies the main digital transformation skills clusters, categories and levels of responsibilities for each job description to fill the gap between this requirement and the digital skills supplied by the Umm Alqura University (UQU).

Keywords: Competencies, digital transformation, framework, skills, Umm Alqura University.

Procedia APA BibTeX Chicago EndNote Harvard JSON MLA RIS XML ISO 690 PDF Downloads 454


[1] M. d. R. Marco Peter, Manuela Graf and Stella Gatziu Grivas. "Skills and Competencies for Digital Transformation Initiatives: Development of a model to identify relevant skills and competencies for a company's individual digital transformation roadmap."
[2] L. Herbert, Digital Transformation: Build Your Organization's Future for the Innovation Age. Bloomsbury Publishing, 2017.
[3] U. N. Platform. "Digital Transformation." Saudi Unified National Platform.!ut/p/z0/04_Sj9CPykssy0xPLMnMz0vMAfIjo8zivQIsTAwdDQz9LUxNnA0Cg11DXEydAowCHQ31g1Pz9AuyHRUB1eTRhg!!/ (accessed July. 10, 2020).
[4] CITC, "ICT workforce in the Kingdom of Saudi Arabia," Communications and Information Technology Commission. KSA, 2015. Accessed: 22 Jul 2020. (Online). Available:
[5] S. PAPAZIAN. "Digital skills shortage spells trouble for GCC."
[6] Nintex, "State of Intelligent Process Automation Study: 2018 Enterprise Digitization Progress Report," 2018. Accessed: 2020. (Online). Available:
[7] M. Baker, "Motivate Employees to Reskill for the Digital Age," 2019. Accessed: 2020. (Online). Available:
[8] CIO. (2019) Winter 2019: State of the CIO. CIO Role Digital Magazine. Available:
[9] K. K. Bill Briggs , Anjali Shaikh , Kristi Lamar, "Transfuse talent and culture: 2018 global CIO survey," Deloitte Insights, 2018. Accessed: 2020. (Online). Available:
[10] R. Half, "Staffing Digital Projects: Not as Straightforward as It Sounds," 2017. Accessed: 2020. (Online). Available:
[11] D. Insights, "The kinetic leader: Boldly reinventing the enterprise," in "Findings from the 2020 Global Technology Leadership Study," Deloitte Insights, 2020. Accessed: 2020. (Online). Available:
[12] BDO, "Building Tomorrow’s Business: Pioneering digital transformation in 2019 / BDO’S 2019 Middle Market Digital Transformation Survey," 2019. Accessed: 2020. (Online). Available:,-Reinvented-Pioneering-Digital-Transform/ADV_DTS_Building-Tomorrows-Business-Digital-Transformation-Survey_1-19_web.pdf.aspx
[13] W. Cufier, "Developing Canada’s digital-ready public service," 2019. Accessed: 22 Jul 2020. (Online). Available:
[14] R. Half, "Digital transformation and the future of hiring," 2017. Accessed: 2020. (Online). Available:
[15] A. Ferrari, DIGCOMP: A framework for developing and understanding digital competence in Europe. Publications Office of the European Union Luxembourg, 2013.
[16] H. Müller-Riedlhuber, "The European Dictionary of Skills and Competencies (DISCO): an Example of Usage Scenarios for Ontologies," in I-SEMANTICS, 2009, pp. 467-479.
[17] SFIA, "SFIA 7: The complete reference," 2018. Accessed: 22 Jul 2020. (Online). Available:
[18] WMCIT. "Digital Skills Framework." Ministry of Communications and Information Technology. (accessed 2020).