Social Business Process Management and Business Process Management Maturity
Commenced in January 2007
Frequency: Monthly
Edition: International
Paper Count: 32847
Social Business Process Management and Business Process Management Maturity

Authors: Dalia Suša Vugec, Vesna Bosilj Vukšić, Ljubica Milanović Glavan


Business process management (BPM) is a well-known holistic discipline focused on managing business processes with the intention of achieving higher level of BPM maturity and better organizational performance. In recent period, traditional BPM faced some of its limitations like model-reality divide and lost innovation. Following latest trends, as an attempt to overcome the issues of traditional BPM, there has been an introduction of applying the principles of social software in managing business processes which led to the development of social BPM. However, there are not many authors or studies dealing with this topic so this study aims to contribute to that literature gap and to examine the link between the level of BPM maturity and the usage of social BPM. To meet these objectives, a survey within the companies with more than 50 employees has been conducted. The results reveal that the usage of social BPM is higher within the companies which achieved higher level of BPM maturity. This paper provides an overview, analysis and discussion of collected data regarding BPM maturity and social BPM within the observed companies and identifies the main social BPM principles.

Keywords: Business process management, BPM maturity, process performance index, social BPM.

Digital Object Identifier (DOI):

Procedia APA BibTeX Chicago EndNote Harvard JSON MLA RIS XML ISO 690 PDF Downloads 1589


[1] P. Harmon, Business Process Change: a Guide for Business Managers and BPM and Six Sigma Professionals. Waltham: Morgan Kaufmann Publishers, July 2007.
[2] M. Rosemann, and T. de Bruin, “Application of a Holistic Model for Determining BPM Maturity,” BPTrends, Available from:, pp. 1-21, February 2005, Accessed on 29/03/2016.
[3] P. Willaert, J. Van den Bergh, J. Willems, and D. Deschoolmeester, “The Process–Oriented Organisation: A Holistic View Developing a Framework for Business Process Orientation Maturity,” Business Process Management Lecture Notes in Computer Science, vol. 4714, pp. 1–15, 2007.
[4] D. R. Shaw, C. P. Holland, P. Kawalek, B. Snowdon, and B. Warboys, “Elements of business process management system: theory and practice,” Business Process Management Journal, vol. 13, no. 1, pp. 91–107, 2007.
[5] C. Grau, and J. Moormann, “Investigating the Relationship between Process Management and Organizatinal Culture: Literature Review and Research Agenga,” Management and Organizational Studies, vol.1, no.2, pp. 1-17, 2014.
[6] J. vom Brocke, T. Schmiedel, J. C. Recker, P. Trkman, W. Mertens, and S. Viaene, “Ten principles of good business process management,” Business Process Management Journal, vol. 20, no. 4, pp. 530-548, 2014.
[7] R. Škrinjar, V. Bosilj Vukšić and M. Indihar‐Štemberger, “The impact of business process orientation on financial and non‐financial performance,” Business Process Management Journal, vol. 14, no. 5, pp. 738 – 754, 2008.
[8] T. Hernaus, M. Pejić Bach and V. Bosilj Vukšić, “Influence of strategic approach to BPM on financial and non-financial performance,” Baltic Journal of Managment, vol. 7, no. 4, pp. 376-396, 2012.
[9] B. Buh, Approaches towards business process management adoption under different organizational cultures, doctoral dissertation. Ljubjana, Slovenia: Faculty of Economics, 2016.
[10] R. Schmidt, and S. Nurcan, “BPM and social software,” In: Business Process Management Workshops, Berlin Heidelberg: Springer, pp. 649-658, 2009.
[11] P. Harmon, Process maturity models, available from:, 2009. Accessed on 29/03/2016
[12] M. Röglinger, J. Pöppelbuß, and J. Becker, “Maturity models in business process management,” Business Process Management Journal, vol. 18, no. 2, pp. 328 – 346, 2012.
[13] A. Tarhan, O. Turetken, and H. A. Reijers, “Business process maturity models: a systematic literature review,” Information and Software Technology, vol. 75, pp. 122-134, 2016.
[14] M. Rosemann, and J. vom Brocke, “The Six Core Elements of Business Process Management,” in Handbook on Business Process Management 1: Introduction, Methods and Information Systems, J. vom Brocke and M. Rosemann, Eds. Berlin: Springer, 2010, pp. 107-122.
[15] Rummler-Brache Group, Business process management in US firms today, available at:, 2004, Accessed on 05/12/2015.
[16] V. Bosilj Vukšić, Lj. Milanović Glavan, and Z. Merkaš, “The Success Factors of Business Process Management: a Case Study of Croatian Company,” in Proceedings of the 8th International Conference “An Enterprise Odyssey: Saving the Sinking Ship Through Human Capital”, June 08 – 11, 2016, L. Galetić, I. Načinović Braje and B. Jaković, Eds. Zagreb, Croatia: Faculty of Economics and Business, June 2016, pp. 697-706.
[17] S. Erol, M. Granitzer, S. Happ, S. Jantunen, B. Jennings, P. Johannesson, A. Koschmider, S. Nurcan, D. Rossi, and R. Schmidt, “Combining BPM and social software: contradiction or chance?,” Journal of software maintenance and evolution: research and practice, vol. 22, no. 6/7, pp. 449-476, 2010.
[18] M. E. Rangiha, and B. Karakostas, “A Socially Driven, Goal-Oriented Approach to Business Process Management,” International Journal of Advanced Computer Science and Applications, Special Issue on Extended Papers from Science and Information Conference, pp. 8-13, 2013.
[19] G. Bruno, F. Dengler, B. Jennings, R. Khalaf, S. Nurcan, M. Prilla, M. Sarini, R. Schmidt, and R. Silva, “Key challenges for enabling agile BPM with social software,” Journal of Software Maintenance and Evolution: Research and Practice, vol. 23, no. 4, pp. 297-326, 2011.
[20] M. Kocbek, G. Jošt, and G. Polančič, “Introduction to Social Business Process Management,” in Knowledge Management in Organizations, L. Uden, M. Heričko, and I. H. Ting, Eds. Switzerland: Springer International Publishing, 2015, pp. 425-437.
[21] N. Pflanzl, and G. Vossen, „Human-Oriented Challenges of Social BPM: An Overview,” in Enterprise Modelling and Information Systems Architectures, Lecture Notes in Informatics, vol. P-222, R. Jung, and M. Reichert, Eds. Bonn, Germany: Köllen Druck and Verlag GmbH, 2013, pp. 163–176.
[22] Registry of business entities, available online at:, Accessed on 15/01/2016.
[23] V. Bosilj Vukšić, Business Process Management Maturity in Croatian Companies, CBPIM 2016: 18th International Conference on Business Process Integration and Management, July 11-12, 2016, Stockholm, Sweden, July 2016, pp. 696-701.