A Framework for Designing Complex Product- Service Systems with a Multi-Domain Matrix
Offering a Product-Service System (PSS) is a well-accepted strategy that companies may adopt to provide a set of systemic solutions to customers. PSSs were initially provided in a simple form but now take diversified and complex forms involving multiple services, products and technologies. With the growing interest in the PSS, frameworks for the PSS development have been introduced by many researchers. However, most of the existing frameworks fail to examine various relations existing in a complex PSS. Since designing a complex PSS involves full integration of multiple products and services, it is essential to identify not only product-service relations but also product-product/ service-service relations. It is also equally important to specify how they are related for better understanding of the system. Moreover, as customers tend to view their purchase from a more holistic perspective, a PSS should be developed based on the whole system’s requirements, rather than focusing only on the product requirements or service requirements. Thus, we propose a framework to develop a complex PSS that is coordinated fully with the requirements of both worlds. Specifically, our approach adopts a multi-domain matrix (MDM). A MDM identifies not only inter-domain relations but also intra-domain relations so that it helps to design a PSS that includes highly desired and closely related core functions/ features. Also, various dependency types and rating schemes proposed in our approach would help the integration process.
Digital Object Identifier (DOI): doi.org/10.5281/zenodo.1100156Procedia APA BibTeX Chicago EndNote Harvard JSON MLA RIS XML ISO 690 PDF Downloads 2063
 X. Geng, X. Chu, D. Xue, and Z. Zhang, “An integrated approach for rating engineering characteristics’ final importance in product-service system development,” Comput. Ind. Eng., vol. 59, no. 4, pp. 585–594, 2010.
 M. B. Cook, T. A. Bhamra, and M. Lemon, “The transfer and application of product service systems from academia to UK manufacturing firms,” J. Clean. Prod., vol. 14, no. 17, pp. 1455–1465, 2006.
 G. V. A. Vasantha, R. Roy, A. Lelah, and D. Brissaud, “A review of product–service systems design methodologies,” J. Eng. Design, vol. 23, no. 9, pp. 635–659, 2012.
 T. S. Baines, H. W. Lightfoot, S. Evans, A. Neely, R. Greenough, J. Peppard, R. Roy, E. Shehab, A. Braganza, A. Tiwari, J. R. Alcock, J. P. Angus, M. Bastl, A. Cousens, P. Irving, M. Johnson, J. Kingston, H. Lockett, V. Martinez, P. Michele, D. Tranfield, I.M. Walton, and H. Wilson, “State-of-the-art in product-service systems,” in Proc. IMechE, Part B: J. Engineering Manufacture, 2007, pp. 1543–1552.
 S. D. Eppinger, and T. R. Browning, Design Structure Matrix Methods and Applications. Massachusetts: MIT press, 2012.
 A. Rai and V. Sambamurthy, “Editorial notes-the growth of interest in services management: Opportunities for information systems scholars,” Inform. Syst. Res., vol. 17, no. 4, pp. 327–331, 2006.
 R. Orawski, C. Hepperle, M. Mörtl, and U. Lindemann, “A framework for a Product-Service-System Portfolio: Managing the early planning,” in Proc. 11th Int. Design Conf., Dubrovnik, 2010, pp. 371–380.
 M. Goedkoop, C. van Haler, H. te Riele, and P. Rommers, “Product Service-Systems, ecological and economic basics,” Report for Dutch Ministries of Environment (VROM) and Economic Affairs (EZ), 1999.
 A. Burger, V. Bittel, R. Awad, and J. Ovtcharova, “Design for customer—Sustainable customer integrations into the development processes of product-service system providers,” in Proc. MECIT Int. Conf. Applied Information and Communications Technology, Muscat, 2011, pp. 22–23.
 N. Morelli, “Designing product service systems: A methodological exploration 1,” Design Issues, vol. 18, no. 3, pp. 3–17, 2002.
 T. R. Browning, “Applying the design structure matrix to system decomposition and integration problems a review and new directions,” IEEE T. Eng. Manage., vol. 48, no. 3, pp. 292–306, 2001.
 T. U. Pimmler and S. D. Eppinger, “Integration analysis of product decompositions,” in Proc. ASME 6th Int. Conf. Design Theory and Methodology, Minneapolis, 1994, pp. 343–351.
 M. Danilovic, and T. R. Browning, “Managing complex product development projects with design structure matrices and domain mapping matrices,” Int. J. Proj. Manag., vol. 25, no. 3, pp. 300–314, 2007.
 U. Lindemann, and M. Maurer, “Facing multi-domain complexity in product development,” in The Future of Product Development. Berlin: Springer-Verlag, 2007, pp. 351–361
 W. T. McCormick Jr, P. J. Schweitzer, and T. W. White, “Problem decomposition and data reorganization by a clustering technique,” Oper. Res., vol. 20, no. 5, pp. 993–1009, 1972.
 L. Bongulielmi, P. Henseler, C. Puls, and M. Meier, “The K-and V-Matrix Method–an approach in analysis and description of variant product,” in Proc. Int. Conf. Engineering Design (ICED 2001), Glasgow.
 C. P. Govers, “What and how about quality function deployment (QFD),” Int. J. of Prod. Econ., vol. 46, pp. 575–585, 1996.
 A. Yassine, D. Whitney, S. Daleiden, and J. Lavine, “Connectivity maps: modeling and analysing relationships in product development processes,” J. Eng. Design, vol. 14, no. 3, pp. 377–394, 2003.
 M. S. Maurer, Structural Awareness in Complex Product Design. Diss. Universität München, 2007.
 Y. An, S. Lee, and Y. Park, “Development of an integrated product-service roadmap with QFD: A case study on mobile communications,” Int. J. Serv. Ind. Manag., vol. 19, no. 5, pp. 621–638, 2008.
 R. Helmer, A. Yassine, and C. Meier, “Systematic module and interface definition using component design structure matrix,” J. Eng. Design, vol. 21, no. 6, pp. 647–, 675.