Simple Infrastructure in Measuring Countries e-Government

Authors: Sukhbaatar Dorj, Erdenebaatar Altangerel

Abstract:

As alternative to existing e-government measuring models, here proposed a new customer centric, service oriented, simple approach for measuring countries e-Governments. If successfully implemented, built infrastructure will provide a single egovernment index number for countries. Main schema is as follows. Country CIO or equal position government official, at the beginning of each year will provide to United Nations dedicated web site 4 numbers on behalf of own country: 1) Ratio of available online public services, to total number of public services, 2) Ratio of interagency inter ministry online public services to total number of available online public services, 3) Ratio of total number of citizen and business entities served online annually to total number of citizen and business entities served annually online and physically on those services, 4) Simple index for geographical spread of online served citizen and business entities. 4 numbers then combined into one index number by mathematical Average function. In addition to 4 numbers 5th number can be introduced as service quality indicator of online public services. If in ordering of countries index number is equal, 5th criteria will be used. Notice: This approach is for country’s current e-government achievement assessment, not for e-government readiness assessment.

Keywords: Countries e-government index, e-government, infrastructure for measuring e-government, measuring e-government.

Digital Object Identifier (DOI): doi.org/10.5281/zenodo.1092996

References:

[1] United Nations e-government development index (EGDI), 2012.
[2] Digitizing Public Services in Europe, Putting ambition into action 9th Benchmark Measurement | December 2010. Prepared by Capgemini, IDC, Rand Europe, Sogeti and DTifor: European Commission, Directorate General for Information Society and Media.
[3] Framework for a set of e-government core indicators. December 2011. UNDESA.
[4] Measurement and Evaluation Tool for E-Government Readiness:METER2UNDESAFebruary 2009.
[5] Government at a Glance 2009 - OECD © 2009 - ISBN 9789264061644.