User Experience Evolution Lifecycle Framework

Authors: Maissom Qanber Abbasi, Philip Lew, Irfan Rafique, Zhang Li

Abstract:

Perceptions of quality from both designers and users perspective have now stretched beyond the traditional usability, incorporating abstract and subjective concepts. This has led to a shift in human computer interaction research communities- focus; a shift that focuses on achieving user experience (UX) by not only fulfilling conventional usability needs but also those that go beyond them. The term UX, although widely spread and given significant importance, lacks consensus in its unified definition. In this paper, we survey various UX definitions and modeling frameworks and examine them as the foundation for proposing a UX evolution lifecycle framework for understanding UX in detail. In the proposed framework we identify the building blocks of UX and discuss how UX evolves in various phases. The framework can be used as a tool to understand experience requirements and evaluate them, resulting in better UX design and hence improved user satisfaction.

Keywords: Usability, user experience lifecycle, user satisfaction

Digital Object Identifier (DOI): doi.org/10.5281/zenodo.1071344

References:

[1] M. Hassenzahl and N. Tractinsky, "User experience - a research agenda," Behaviour & Information Technology, vol. 26, no. 2, 2006, pp. 91-97.
[2] M. Hassenzahl, "The thing and I: understanding the relationship between user and product", in Funology: From Usability to Enjoyment, M. Blythe, C. Overbeeke, A.F. Monk and P.C. Wright (Eds), pp. 31 - 42 (Dordrecht: Kluwer).
[3] M. Hassenzahl and V. Roto, "Being and doing - A perspective on User Experience and its measurement," Interfaces, vol. 72, 2007: pp. 10-12.
[4] M Hassenzahl, "The interplay of beauty, goodness and usability in interactive products," Human Computer Interaction, vol. 19, 2004, pp. 319-349
[5] H. Jetter and J. Gerken, "A Simplified Model of User Experience for Practical Application", in NordiCHI 2006, Oslo: The 2nd COST294-MAUSE International Open Workshop User eXperience - Towards a unified view, Oslo, Norway, 2006, pp. 106-111.
[6] J. Forlizzi and S. Ford, "The building blocks of experience: an early framework for interaction designers," in Proc. of the 3rd conference on Designing interactive systems: processes, practices, methods, and techniques, ACM: New York City, New York, United States, 2000, pp. 419-423.
[7] N. Bevan, "Creating a UX Profession", in Proc. of CHI, Portland, Oregon, USA, April 2-7, 2005, pp.1078-1079
[8] N. Bevan, "UX, Usability and ISO Standards", in The 26th Annual CHI Conference on Human Factors in Computing System, 2008, pp. 1-5.
[9] E.L. Law, V. Roto, M. Hassenzahl, A.P.O.S. Vermeeren and J. Kort, "Understanding, scoping and defining user experience: a survey approach," in Proc. of the 27th international conference on Human factors in computing systems, ACM: Boston, MA, USA, 2009, pp. 719-728.
[10] P. Wright, J. Wallace, and J. McCarthy, "Aesthetics and Experience-Centered Design," ACM Transactions on Computer-Human Interaction, vol. 15, no. 4, 2008, Article 18, pp. 1-12.
[11] P.M.A. Desmet and P. Hekkert, "Framework of product experience," International Journal of Design, vol. 1, no. 1, 2007 pp. 57-66.
[12] P. Ketola and V. Roto, "Exploring User Experience Measurement Needs," in Proc. of the International Workshop on Meaningful Measures: Valid Useful User Experience Measurement (VUUM), Reykjavik, Iceland, 2008, pp. 23-26.
[13] N. Bevan, "What is the difference between the purpose of usability and user experience evaluation methods?," in UXEM'09 Workshop, INTERACT, Uppsala, Sweden, 2009
[14] M. Hassenzahl, "The Effect of Perceived Hedonic Quality on Product Appealingness," International Journal of Human-Computer Interaction, vol. 13, no. 4, 2001, pp. 481-499.
[15] P. Lew, L. Olsina and L. Zhang, "Integrating Quality, Quality in Use, Actual Usability and User Experience," in 6th Central and Eastern European Software Engineering Conference CEESECR, Moscow, Russia, 2010, pp. 117-123.
[16] ISO DIS 9241-210, "Ergonomics of human system interaction - Part 210," Human-centred design for interactive systems. 2008
[17] K. Schulze and H. Krömker, "A framework to measure user experience of interactive online products," in Proc of the 7th International Conference on Methods and Techniques in Behavioral Research, ACM: Eindhoven, Netherlands, 2010, pp. 1-5.
[18] M. Minge, "Dynamics of User Experience," in Workshop on Research Goals and Strategies for Studying User Experience and Emotion at NordiCHI 2008, Lund, Sweden, 2008.
[19] ISO/IEC 25010, "Systems and software engineering ÔÇö Systems and software Quality Requirements and Evaluation (SQuaRE) ÔÇö System and software quality models," 2011.
[20] J. Forlizzi, K. Battarbee, "Understanding experience in interactive systems," in Proc of the 2004 conference on Designing Interactive Systems (DIS 04): processes, practices, methods, and techniques, New York: ACM, 2004
[21] V. Roto, "User Experience from Product Creation Perspective," in Towards a UX Manifesto workshop, in conjunction with HCI, Lancaster, UK, 2007.