Commenced in January 2007
Frequency: Monthly
Edition: International
Paper Count: 32145
Usability Evaluation of Online News Websites: A User Perspective Approach

Authors: Qasem A. Al-Radaideh, Emad Abu-Shanab, Shaima Hamam, Hani Abu-Salem


Online news websites are one of the main and wide areas of Mass Media. Since the nineties several Jordanian newspapers were introduced to the World Wide Web to reach various and large numbers of audiances. Examples of these newspapers that have online version are Al-Rai, Ad-Dustor and AlGhad. Other pure online news websites include Ammon and Rum. The main aim of this study is to evaluate online newspaper websites using two assessment measures; usability and web content. This aim is achieved by using a questionnaire based evaluation which is based on the definition of usability and web content in the ISO document as the standard number 9241-part 11. The results are obtained based on 204 audiences- responses. The results of the research showed that the usability factor is relatively good for all Jordanian online newspapers whereas the web content factor is moderate.

Keywords: Communication and mass media, Jordanian online news websites, website content, website usability.

Digital Object Identifier (DOI):

Procedia APA BibTeX Chicago EndNote Harvard JSON MLA RIS XML ISO 690 PDF Downloads 3737


[1] Xigen Li, (1998), "Web page design and graphic use of three U.S. newspapers", School of Journalism, Michigan State University, Journalism & Mass Communication Quarterly, Vol. 75, No. 2.
[2] Brain S., (2008), "Newspapers recreate their medium", eJournalUSA,, (visited on 2-10-2008).
[3] Nielsen J., (2004), "The need for speed", Usability Week Conference, Available at
[4] Lisa S., Barbara W., Marci C., Pamela S. Haines, (2005), "Unraveling the web: an evaluation of the content quality, usability, and readability of nutrition websites", Journal of Nutrition Education and Behavior Vol. 37 No. 6, pp. 300-305.
[5] Tania L., (2003), "Comparing website accessibility evaluation methods and learning from usability evaluation methods", Peak Usability.
[6] Jokela, T., Iivari, N., Matero, J., Karukka, M., (2003), "The standard of user-centered design and the standard definition of usability: analyzing ISO 13407 against ISO 9241-11", Oulu University, Nokia.
[7] Holzinger A., (2005), "Usability engineering methods for software developers", Communications of the ACM, Vol. 48, No. 1.
[8] Tullis S., (1998), "A Method for evaluating web page design concepts", In proceedings of ACM CHI 98 Conference on Human Factors in Computing Systems.
[9] Keevil B., (1998), "Measuring the usability index of your website", In proceedings of the Sixteenth Annual International Conference on Computer Documentation, Canada.
[10] Someren M., Barnard Y., Sandberg J., (1994), "The think aloud method: a practical guide to modeling cognitive processes", Department of Social Science Informatics University of Amsterdam, Published by Academic Press, London.
[11] Jurek K., (2000), "Questionnaires in usability engineering: a list of frequently asked questions", (3rd Ed.), Human Factors Research Group, Cork, Ireland.
[12] Michele K., (2002), "Evaluation, repair, and transformation of web pages for web content accessibility, review of some available tools", In Proceedings of the Fourth IEEE International Workshop on Website Evolution, pp. 65 - 72.
[13] Abdul mohsen A., Ali A. and Mayhew P., (2005), "e-Government website accessibility: in-depth evaluation of Saudi Arabia and Oman", the Electronic Journal of e-Government, Vol. 3, No. 3, pp. 99-106.
[14] Mustafa, S. and Al-Zoua-bi L. , (2008), "Evaluating the usability of Jordanian universities websites: an empirical study", In Proceedings of the 9th International Arab Conference for Information Technology (ACIT2008), Tunisia.
[15] Carina I. and Maria Å., (2007), "Introducing the e-newspaper - audience preferences and demands", In proceedings of ELPUB2007 Conference on Electronic Publishing, Vienna, Austria, ISBN 978-3-85437-292-9, pp. 65-74.
[16] Rusli A. and Kohtieng W., (2008), "Usability measurement of Malaysia online news websites", IJCSNS International Journal of Computer Science and Network Security, VOL.8, No.5.
[17] Jordan Press Foundation, (2007), "Al-Rai - Jordan Press Foundation: An Informative Publication".
[18] Alexa Internet, Inc., (2008), "Jordan- Alexa Top 100 Sites", (visited on 30-10-2008).
[19] Jordanian Higher Media Council, (2005), "Content analysis of structural Jordanian daily newspapers and Jordan News Agency (Petra)" (15/6/2005 - 15/9/2005)", Field research.
[20] EETAP Resource Library, (November, 1999), "Evaluating the content of websites guidelines for educators", Environmental Education and Training Partnership.
[21] Thiam C. and SitiSalwa S., (2003), "WebUse: website usability evaluation tool", Malaysian Journal of Computer Science, Vol. 16, No.1, pp. 47-57.