Commenced in January 2007
Paper Count: 30172
Challenges of e-Government Services Adoption in Saudi Arabia from an e-Ready Citizen Perspective
Abstract:More and more governments around the world are introducing e-government as a means of reducing costs, improving services, saving time and increasing effectiveness and efficiency in the public sector Therefore e-government has been identified as one of the top priorities for Saudi government and all its agencies. However, the adoption of e-government is facing many challenges and barriers such as technological, cultural, organizational, and social issues which must be considered and treated carefully by any government contemplating its adoption. This paper reports on a pilot study amongst online (e-ready) citizens to identify the challenges and barriers that affect the adoption of e-government services especially from their perspective in Saudi society. Based on the analysis of data collected from an online survey the researcher was able to identify some of the important barriers and challenges from the e-ready citizen perspective. As a result, this study has generated a list of possible strategies to move towards successful adoption of egovernment services in Saudi Arabia.
Digital Object Identifier (DOI): doi.org/10.5281/zenodo.1061400Procedia APA BibTeX Chicago EndNote Harvard JSON MLA RIS XML ISO 690 PDF Downloads 3203
 Dodd, J. (2000) Delivering on the E-government Promise. A Government Technology Industry Profile: NIC. Available at http://bilisimsurasi.org.tr/cg/egitim/kutuphane/NIC.qxd.pdf. Access on 27 Oct 2009.
 United Nations, (2008). UN e-government survey 2008: from egovernment to connected governance. United Nations, New York, Available online at: http://unpan1.un.org/intradoc/groups/public/documents/UN/UNPAN028 607.pdf. Accessed on 19/10/2009
 Al-dosari and King., 2004. E-government lifecycle model. Proceeding of UK Academy of Information Systems Conference. Glasgow Caledonian University, UK
 MCIT (Ministry of Communications and Information Technology). (2004). "The National Communications and Information Technology Plan", www.mcit.gov.sa Accessed on 25/11/2009.
 Neuman, W. (2006) Social research methods: qualitative and quantitative approaches, 6th edn, Allyn and Bacon, Boston, MA, USA.
 Al- Shareef, K. (2003). The challenges that face e-government in Saudi Arabia. Work report, King Saud University, Riyadh, Kingdom of Saudi Arabia.
 Al-Smmary, S., (2005). E-readiness in Saudi Arabia. Work report, King Fahd University of Petroleum and Minerals, Damamm, Kingdom of Saudi Arabia.
 Al-Solbi, H. & Al-Harbi,S. (2008). An exploratory study of factors determining e-government success in Saudi Arabia. Communications of the IBIMA, Volume 4, 2008
 Ndou , V. (2004). E-government for developing countries: opportunities and challenges. The Electronic Journal on Information Systems in Developing Countries 18, 1, 1-24
 Layne, K., & Lee, J. (2001). Developing fully functional E-government: A four stage model. Government Information Quarterly, 18, 122 -136
 McClure, D. (2001) Electronic Government: Challenges Must Be Addressed with Effective Leadership and Management. GAO-01-959T, Testimony before the Senate Committee on Governmental Affairs, on behalf of the U.S. General Accounting Office, http://www.gao.gov/new.items/d01959t.pdf
 Layton, T. (2007). Information Security: Design, Implementation, Measurement, and Compliance. Boca Raton, FL: Auerbach publications
 Sharma, S & Gupta, J. (2003). Building Blocks of an E-government-A Framework. Journal of Electronic Commerce in Organizations, 1(4), 1- 15.
 UNPA & ASPA. ( 2001). Benchmarking e-government: A Global Perspective. http://unpan1.un.org/intradoc/groups/public/documents/un/unpan003984 .pdf
 Alsohybe, N. ( 2007). The implementation of e-government in the republic of Yemen. Capella University, USA
 YESSER, .2009. E-government project:-website of Saudi Arabian egovernment. Available online at: http://www.yesser.gov.sa/english/default.asp.
 Geetika, P. (2007). Strategic Marketing of E-Government for Technology Adoption Facilitation Available online at: www.csisigegov. org/critical_pdf/6_51-60.pdf
 Al-Soma, A.(2008).Saudi E-government "Yesser" Plans and Achievements. Electronic/Mobile Government in Arab States: Building Capacity in Knowledge Management through Partnership, Beirut, Lebanon
 Feng. L. (2003). Implementing E-government Strategy is Scotland: Current Situation and Emerging Issues. Journal of Electronic Commerce in Organizations 1(2), 44-65
 ALRiyadh newspaper. (2009). The scholarship program. Riyadh Newspaper, Saudi Arabia, 16 October, 2009. Accessed on 4/11/2009
 Al-Turki, S. & Tang, N. (1998). Information technology environment in Saudi Arabia: a review. Work report, Leicester University Management Centre. UK
 Akbulut, A. (2003). An investigation of the factors that influence electronic information sharing between state and local agencies. Louisiana State University, USA.
 Carvin, A., Hill, J. & Smothers, S. (2004). E-government for all: Ensuring equitable access to online government services. The EDC center for media & community and the NYS forum
 ALRiyadh newspaper. (2010). The Kingdom Budget for 2010. Riyadh Newspaper, Saudi Arabia, 17 January, 2010. Accessed on 4/2/2010