Commenced in January 2007
Frequency: Monthly
Edition: International
Paper Count: 31340
Simulation Games in Business Process Management Education

Authors: Vesna Bosilj Vuksic, Mirjana Pejic Bach


Business process management (BPM) has become widely accepted within business community as a means for improving business performance. However, it is of the highest importance to incorporate BPM as part of the curriculum at the university level education in order to achieve the appropriate acceptance of the method. Goal of the paper is to determine the current state of education in business process management (BPM) at the Croatian universities and abroad. It investigates the applied forms of instruction and teaching methods and gives several proposals for BPM courses improvement. Since majority of undergraduate and postgraduate students have limited understanding of business processes and lack of any practical experience, there is a need for introducing new teaching approaches. Therefore, we offer some suggestions for further improvement, among which the introduction of simulation games environment in BPM education is strongly recommended.

Keywords: business process management, simulation games, education

Digital Object Identifier (DOI):

Procedia APA BibTeX Chicago EndNote Harvard JSON MLA RIS XML ISO 690 PDF Downloads 3640


[1] Sidrova, and O. Isik, "Business process research: a cross-disciplinary research", Business Process Management Journal, Vol. 16, No. 4, 2010, pp 566-597.
[2] P. Harmon, and C. Wolf, "The State of Business Process Management - 2010", BPTrends,
[3] R. Seethamraju, "Business Process Management - A Missing Link in Business Education", AMCIS 2010 Proceedings, Paper 243, .
[4] R. Jain, A. Gunasekaran, and A. Chandrasekaran, "Evolving role of business process reengineering: a perspective of employers", Industrial and Commercial Training, Vol. 41, No. 7, 2009, pp. 382-390.
[5] R. Jain, and A. Chandrasekaran, "Benchmarking the redesign of business process reengineering curriculum - A continuous process improvement (CPI)", Bencmarking: An International Journal, Vol. 17, No. 1, 2010, pp. 77-94.
[6] J.P.P. Ravesteyn, and J.M. Versendaal, "Design and Implementation of Business Process Management Curriculum: A Case in Dutch Higher Education", (N. Reynolds & M. Turcsanyi-Szabo, Eds.), Key Competencies in the Knowledge Society, IFIP Advances in Information and Communication Technology, 2010, pp. 310-321.
[7] Z. Tucekova, and D. Tucek, "Knowledge Services in Business Process Management: A New Way for Increasing Productivity?", WSEAS Transactions on Communications, Issue 10, Vol. 9, October 2010, pp. 658-668.
[8] V. Bosilj Vuksic, Z. Pozgaj, and I. Polasek, I, "Business Process Management Education in Croatian Universities", Paper accepted for presentation at the 6th International Conference - An Enterprise Odyssey: Corporate governance and public policy ÔÇö path to sustainable future, June 13-16, 2012, Sibenik, Croatia.
[9] F. Belfo, "Business Process Management in the Computer Games Industry, Business", Technological and Social Dimensions of Computer Games: Multidisciplinary Developments, IGI Global, 2010.
[10] Jeyaraj, "Business Process Elicitation, Modeling, and Reengineering: Teaching and Learning with Simulated Environments", Journal of Information Systems Education, Vol. 21, No. 2, 2010, pp. 253-264.
[11] S. Roodt, and P. Joubert, "Evaluating Serious Games in Higher Education: A Theory-based Evaluation of IBMs Innov8", Proceedings of the 3rd European Conference on Games-based learning, Academic Publishing Limited, 2009, pp. 332-338.
[12] IBM, "INNOV8 2.0 Full Academic Edition", 2012, https://www-
[13] Y. Lin, and Y. Tu, "The values of college students in business simulation game: A means-end chain approach", Computers & Education, Vol. 58, No. 4, 2012, pp. 1160-1170.
[14] R. Kumar, and R. Lightner, "Games as an interactive classroom technique: perceptions of corporate trainers, college instructors, and students", International Journal of Teaching and Learning in Higher Education, Vol. 19, No.1, 2007, pp. 53-63.
[15] IBM News Room, "IBM Introduces Video Game to Help University Students Develop Business Skills", 2007, http://www-
[16] L. Dawes, and T. Dumbleton, "Computer games in education findings report". Conventry: BeCTA, 2001.
[17] S. de Freitas, and M. Oliver, "How can exploratory learning with games and simulations within the curriculum be most effectively evaluated", Computers & Education, Vol. 46, No. 3, 2006, pp. 249-264.