Determining the Principles Affecting Perceptions of Strategic Quality Management Implementation: A Study of the Turkish Large Scale Firms
The purpose of this study is to reveal the principles, which have the highest impact on determining the Strategic Quality Management (SQM) implementation perceptions of managers. In order to accomplish this goal, first of all, a factor analysis is conducted on the attitudes of managers at 80 large-scale firms in Turkey for SQM principles. Secondly, utilizing t tests and discriminant analysis, the most effective items are determined. The results show that “process improvement" and “assessment of competitiveness" are the management principles, which have the highest impact on determining the SQM implementation perceptions of Turkish managers.
Digital Object Identifier (DOI): doi.org/10.5281/zenodo.1085457Procedia APA BibTeX Chicago EndNote Harvard JSON MLA RIS XML ISO 690 PDF Downloads 1244
 B. Srinidhi, "Strategic quality management," International Journal of Quality, vol. 3, pp. 38-70, 1998.
 L. M. R. Calingo, "The evolution of strategic quality management," International Journal of Quality & Reliability Management, vol. 13, pp. 19-37, 1996.
 A. Brown, J. Eatock, D. Dixon, B. J. Meenan and J. Anderson, "Quality continuous improvement in medical device manufacturing," The TQM Magazine, vol. 20, no. 6, pp. 541-555, 2008
 M. Hammer and J. Champy, Reengineering the Corporation, Harper Business. New York, 1993.
 V. M. R. Tummala and C. L. Tang, "Strategic quality management, Malcolm Baldridge and European Quality Awards and ISO 9000 certification," International Journal of Quality, vol. 13, no. 4, pp. 8-38, 1996.
 C.N. Madu and C.H. Kuei, Strategic total quality management. Westport: Management of New Technologies for Global Competitiveness, Quorum Books, 1993.
 D. Leonard and R. McAdam, "Total quality management in strategy and operations: dynamic grounded models," Journal of Manufacturing Technology Management, vol. 15, pp. 254-266, 2004.
 P. Aravindan, S. R. Devadasan and V. Selladurai, "A focused system model for strategic quality management," International Journal of Quality & Management, vol. 13, pp. 79-95, 1996.
 J. Aheto, C. Kuei and C.N. Madu, "Adoption of strategic total quality management philosophies," International Journal of Quality & Reliability Management, vol. 13, pp. 57-72, 1996.
 L. S. Pheng and S.H. Hong, "Research and concepts: Strategic quality management for the construction Industry," The TQM Magazine, vol. 17, no. 1, pp. 35-53, 2005.
 L.C.R. Carpinetti and R. A. Martins, "Continuous improvement strategies and production competitive criteria: some findings in Brazilian industries," Total Quality Management, vol. 12, no. 3, pp. 281-291, 2001.
 H. J. Harrington, "Research and concepts: national traits in TQM principles and practices," The TQM Magazine, vol. 8, no. 4, pp. 49-54, 1996.
 J. F. Hair, R. E. Anderson, R. L. Tatham and W. C. Black, Multivariate Data Analysis with Readings, Englewood Cliffs, N., Prentice Hall, 1995.
 J. R. Evans and W. M. Lindsay, The Management and Control of Quality, seventh edition, Thomson South Western, Mason, USA, 2008.