BPR Effect on ERP Implementation: a Comparative Case Study
Authors: Turan Erman Erkan
Business Process Reengineering (BPR) is an essential tool before an information system project implementation. Enterprise Resource Planning (ERP) projects definitely require the standardization and fixation of business processes from customer order to shipment. Therefore, ERP implementations are well proven to be coupled with BPR, although the extend and timing of BPR with respect to ERP implementation differ. This study aims at analyzing the effects of BPR on ERP implementation success. Basing on two Turkish ERP implementations in pharmaceutical sector, a comparative study is performed. One of the ERP implementations took place after a BPR implementation, whereas the other implementation was without a prior BPR application. Both implementations have been realized with the same consultant team, the case with prior BPR implementation going live first. The results of the case study reveal that if business processes are not optimized and improved before an ERP implementation, ERP live system would face with disharmony problems of processes and processes automated by ERP. This suggests a definite precedence relationship between BPR and ERP applications
Digital Object Identifier (DOI): doi.org/10.5281/zenodo.1085433Procedia APA BibTeX Chicago EndNote Harvard JSON MLA RIS XML ISO 690 PDF Downloads 4347
 R. Tersine,. Open University, Available: http:// ww.ou.edu/class/tersine.
 M. Hammer, "Reengineering work: don't automate, obliterate". Harvard Bus Rev:104-12 July-August, 1990.
 J. Peppard, and P. Rowland, The Essence of Business Process Reengineering (Hertfordshire, UK: Prentice-Hall Europe) 1995, pp 15- 25
 I. Jacobson, The Object Advantage, Addison-Wesley, 1995, pp 41-46
 Bider, et al., Goal-Oriented Patterns for Business Processes, GBPM-02 London, 2002
 M. Hammer, and J. Champy, Re-engineering the Corporation; A Manifesto for Business Revolution, Harper Business, New York, 1993.
 C. G. Feldmann, The Practical Guide to Business Process Reengineering using IDEF0., Dorset House Publishing, New York 1998 pp. 18-34
 B. D. Harrison, and, M. D. Pratt, "A methodology for Reengineering Business" Planning Review 21 (2), 6-11, 1993.
 R. J. Mayer, and P. S. Dewitte, "Delivering Results: Evolving BPR from art to engineering(Unpublished work style)" unpublished 1998
 S. Muthu, L. Whitman, and S. H. Cheraghi "Bus─▒ness Process Reeng─▒neer─▒ng: A Consol─▒dated Methodology" Proceedings of The 4th Annual International Conference on Industrial Engineering Theory, Applications and Practice November 17-20, Texas, USA 1999
 D. K. Carr,. and H.J. Johansson, Best Practices in Reengineering New York: McGraw-Hill, 1995.
 T. H. Davenport, Mission critical: realizing the promise of enterprise systems. Boston, MA: Harvard Business School Press; 2000.
 T.H. Davenport, "Putting the enterprise into the ent erprise system" Harvard Business Review 76 (4), 1998b, pp. 121- 131
 D. L. Olson, Managerial Issues of Enterprise Resource Planning Systems, McGraw Hill, NY, 2004.
 V. M. Mabert, A.Soni and M. A. Venkataramanan, "Enterprise Resource Planning Survey of Manufacturing Firms" Production and Inventory Management Journal 41, no 20, 2000.
 P. S. Bingi, M. K. Sharma, and J. Godla J. "Critical issues affecting an ERP implementation". Inf Syst Manage;16(3):7-14, 1999.
 H. Akkermans, K. Helden, "Vicious and virtuous cycles in ERP implementation: a case study of interrelations between success factors" Eur J Inf Syst;11 (1):35-46, 2002.
 S. V. Grabski, S. A. Leech, B. Lu, "Risks and controls in the implementation of ERP systems". Int J Digit Account Res;1(1):51-78 January-June, 2001.
 .T. Somers, K. G. Nelson, "The impact of critical success factors across stages of enterprise resource planning implementations" Proceedings of the 34th Hawaii International Conference on Systems Science, January 3-6, Maui, Hawaii; 2001
 S. V. Grabski, A. Stewart, A. Leech, "Complementary controls and ERP implementation success" International Journal of Accounting Information Systems 8 17-39, 2007.
 V. B. Genoulaz, P. A. Millet, and B. Grabot, "A survey on the recent research literature on ERP systems" Computers in Industry 56 510- 522, 2005.
 C. Chiplunkar, S.G. Deshmukh, R. Chattopadhyay, "Application of principles of event related open systems to business process reengineering" Computers and Industrial Engineering 45 (3) 347-374. 2003.
 M. Daneva, "ERP requirements engineering practice: lessons learned" Software 21 (2) 26-33, 2004.
 P. Soffer, B. Golany, D. Dori, "ERP modeling: a comprehensive approach" Information Systems 28 (6) 673-690, .2003.
 W. Luo, D.M. Strong, "A framework for evaluating ERP implementation choices" IEEE Transactions on Engineering Management 51 (3) (2004) 322-333.
 J. Kato, M. Saeki, A. Ohnishi, M. Nagata, H. Kaiya, S. Komiya, S. Yamamoto, H. Horai, K. Watahiki, "PAORE: package oriented requirements elicitation" in: Proceedings of 10th Asia-Pacific Software Engineering Conference (APSEC 2003), Chiang Mai, Thailand, December, 2003
 E. J. Umble, R. R. Haft, M. M. Umble, 2003 "Enterprise resource planning: Implementation procedures and critical success factors" European Journal of Operational Research 146 pp. 241-257 2003.