Commenced in January 2007
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Application of Simulation and Response Surface to Optimize Hospital Resources

Authors: Francis Amagoh, Shamsuddin Ahmed


This paper presents a case study that uses processoriented simulation to identify bottlenecks in the service delivery system in an emergency department of a hospital in the United Arab Emirates. Using results of the simulation, response surface models were developed to explain patient waiting time and the total time patients spend in the hospital system. Results of the study could be used as a service improvement tool to help hospital management in improving patient throughput and service quality in the hospital system.

Keywords: Simulation, United Arab Emirates, hospital service, Resource Utilization

Digital Object Identifier (DOI):

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