Enhancing the e-Government Functionality using Knowledge Management

Authors: Mohammad Al Rawajbeh, Ahmad Haboush

Abstract:

The primary aim of the e-government applications is the fast citizen service and the accomplishment of governmental functions. This paper discusses the knowledge management for egovernment development in the needs and role. The paper focused on analyzing the advantages of using knowledge management by using the existing IT technologies to maximize the government functions efficiency. The proposed new approach of providing government services is based on using Knowledge management as a part of e-government system.

Keywords: E-government, knowledge management, e-service, etools, governmental functions.

Digital Object Identifier (DOI): doi.org/10.5281/zenodo.1085103

References:

[1] Zhitian Zhou, Feipeng Gao IJCSNS International Journal of Computer Science and Network Security, VOL.7 No.6, June , p285.2000.
[2] Sharma, S. K. (2006) An E-Government Services Framework, Encyclopedia of Commerce, E-Government and Mobile Commerce, Mehdi Khosrow-Pour, Information Resources Management Association, Idea Group Reference, USA, pp. 373-378. 2006.
[3] Sharma, S. K. and Gupta, J. N. D. Building Blocks of an E-government - A Framework, Journal of Electronic Commerce in Organizations, (1:4), 2003, pp. 34-48. (2003).
[4] A.S.Drigas, L.Koukianakis, A Modular environment for e-learning and e-psychology applications, 4th WSEAS International Conference on APPLIED INFORMATICS and COMMUNICATIONS, December 17-19, Puerto De La Cruz, Tenerife, Canary Islands, 2004.
[5] Xenakis. A., Macintosh. A, G2G collaboration to support the deployment of e-voting in the UK: a discussion paper, Third International Conference in E-Government, EGOV 2004, Zaragoza, Spain; 30th August to 3rd September, 2004.
[6] Macintosh, A., Robson, E., Smith, E., Whyte, Electronic Democracy and Young People, Social Science Computer Review, Vol. 21 No.1, pp. 43- 54, 2003.
[7] John Borras, International Technical Standards or e-Government, Electronic journal of government Vol.2, Issue 2, September, pp. 75-80, 2004.
[8] Ye-Sho Chen, P. Pete Chong, Bin Zhang, Cyber security management and e-government, Electronic Government, an International Journal, Vol.1, No.3, pp. 316-327. 2004.
[9] Habtamu Abie, Bent Foyn, Jon Bing, Bernd Blobel, Peter Pharow, Jaime Delgado, Stamatis Karnouskos, Olli Pitkanen, Dimitrios Tzovaras, The need for a igital rights management framework for the next generation of government services, Electronic Government,an International Journal, Vol.1, No.1,pp.8-28, 2004.
[10] Christian Wagner,"Knowledge management in e government"Americas Conference on Information Systems (AMCIS) , pp845.2003.
[11] Jaro Berce, Sam Lanfranco and Vasja Vehovar"eGovernance: Information and Communication Technology, Knowledge Management and Learning Organisation Culture", Informatica 32 (2008) 189-205.
[12] Choo, C.W. (1998a). "The knowing organization: How organizations use information to construct meaning, create knowledge, and make decision", New York: Oxford University Press, Inc. 14. Choo, C.W. (1998b). "Information management for the intelligent organization: The art of scanning the environment", Medford, NJ: Information Today, Inc.
[13] Hislop, Donald: Knowledge Management in Organizations: A Critical Introduction, New York, Oxford University Press .2005.
[14] Leonard-Barton, D. "The Wellsprings of Knowledge: Building and Sustaining the Sources of Innovation", Mass.: Harvard Business School Press. 1998.
[15] D.C.Misra, "Ten Guiding Principles for Knowledge Management in Egovernment in Developing Countries",First International Conference on Knowledge Management for Productivity and Competitiveness,, New Delhi .2007.
[16] Mohd Hasan Selamat, Rusli Abdullah1 and Christi Joseph Paul"Knowledge management frame work in a technology support environment"IJCSNS International Journal of Computer Science and Network Security, VOL.6 No.8A, August 2006.
[17] Priti, Jain"Knowledge Management In e-Government"Journal of Knowledge Management Practice, Vol. 10, No. 4, December 2009.