Commenced in January 2007
Paper Count: 31103
A TRIZ-based Approach to Generation of Service-supporting Product Concepts
Abstract:Recently, business environment and customer needs have become rapidly changing, hence it is very difficult to fulfill sophisticated customer needs by product or service innovation only. In practice, to cope with this problem, various manufacturing companies have developed services to combine with their products. Along with this, many academic studies on PSS (Product Service System) which is the integrated system of products and services have been conducted from the viewpoint of manufacturers. On the other hand, service providers are also attempting to develop service-supporting products to increase their service competitiveness and provide differentiated value. However, there is a lack of research based on the service-centric point of view. Accordingly, this paper proposes a concept generation method for service-supporting product development from the service-centric point of view. This method is designed to be executed in five consecutive steps: situation analysis, problem definition, problem resolution, solution evaluation, and concept generation. In the proposed approach, some tools of TRIZ (Theory of Solving Inventive Problem) such as ISQ (Innovative Situation Questionnaire) and 40 inventive principles are employed in order to define problems of the current services and solve them by generating service-supporting product concepts. This research contributes to the development of service-supporting products and service-centric PSSs.
Digital Object Identifier (DOI): doi.org/10.5281/zenodo.1084822Procedia APA BibTeX Chicago EndNote Harvard JSON MLA RIS XML ISO 690 PDF Downloads 1643
 V. Martinez, M. Bastl, J. Kingston, and S. Evans, "Challenges in transforming manufacturing organizations into product-service providers," J. Manuf. Technol. Manage., vol. 21, no. 4, pp. 449-469, 2010.
 M. J. Goedkoop, C. J. G. van Halen, H. R. M. te Riele, and P. J. M. Rommens, Product Service systems, Ecological and Economic Basics, Report for Dutch Ministries of Environment (VROM) and Economic Affairs (EZ), 1999.
 M. K. Low, T. Lamvik, K. Walsh, and O. Myklebust, "Manufacturing a Green Service: Engaging the TRIZ Model of Innovation," IEEE Trans. Electron. Packag. Manuf., vol. 24, no. 1, pp. 10-17, 2001.
 T. Alonso-Rasgado and G. Thompson, "A rapid design process for Total Care Product creation," J. Eng. Des., vol. 17, no. 6, pp. 509-531, 2006.
 J. C. Aurich, C. Fuchs, and C. Wagenknecht, "Life cycle oriented design of technical Product-Service Systems," J. Clean. Prod., vol. 14, no. 17, pp. 1480-1494, 2006.
 A. R. Tan, T. C. McAloone, and C. Gall, "Product/service-system development - an explorative case study in a manufacturing company," in Proc. Int. Conf. Eng. Des., Paris, France, 2007.
 N. Uchihira, Y. Kyoya, S. Kim, K. Maeda, M. Ozawa, and K. Ishii, "Analysis and Design Methodology for Recognizing Opportunities and Difficulties for Product-based Services," in Proc. PICMET, Portland, OR, USA, 2007..
 T. Sakao, G. ├û. Sandström, and D. Matzen, "Framing research for service orientation of manufacturers through PSS approaches," J. Manuf. Technol. Manage., vol. 20, no. 5, pp. 754-778, 2009.
 Y. Shimomura, T. Hara, and T. Arai, "A unified representation scheme for effective PSS development," CIRP Ann. - Manuf. Technol., vol. 58, no. 1, pp. 379-382, 2009.
 X. Yang, P. Moore, J. Pu, and C. Wong, "A practical methodology for realizing product service systems for consumer products," Comput. Ind. Eng., vol. 56, no. 1, pp. 224-235, 2009.
 G. S. Altshuller, Creativity as an Exact Science, New York: Gordon and Breach, 1984.
 K. H. Chai, J. Zhang, and K. C. Tan, "A TRIZ-based method for new service design," J. Serv. Res, vol. 8, no. 1, pp. 48-66, 2005.
 C. J. Yang and J. L. Chen, "Accelerating preliminary eco-innovation design for products that integrates case-based reasoning and TRIZ method," J. Clean. Prod., vol. 19, no. 9-10, pp. 998-1006, 2011.
 J. Terninko, A. Zusman, and B. Zlotin, Systematic Innovation: An Introduction to TRIZ, Boca Raton, FL: St. Lucie Press, 1998.
 Ideation International, Tools of Classical TRIZ, Southfield, MI: Ideation International, 1999.
 R. Metters, K. King-Metters, M. Pullman, Successful Service Operations Management, South-western, Australia, 2003.
 J. Zhang, Systematic Innovation in Service Design through TRIZ, Master Degree Thesis, Department of Industrial & Systems Engineering, National University of Singapore, 2004.
 J. Zhang, K. H. Chai, and K. C. Tan, "Applying TRIZ to Service Conceptual Design: An Exploratory Study," Creativ. Innovat. Manag., vol. 14, no. 1, pp. 34-42, 2005.