Commenced in January 2007
Frequency: Monthly
Edition: International
Paper Count: 33093
Barriers and Conflicts in Relationships of Small Firms – Insights from Central Europe
Authors: Maciej Mitręga
Abstract:
This paper contributes to our knowledge about buyerseller relations by identifying barriers and conflict situations associated with maintaining and developing durable business relationships by small companies. The contribution of prior studies with regard to negative aspects of marketing relationships is presented in the first section. The international research results are discussed with regard to the existing conceptualizations and main research implications identified at the end.Keywords: Relationship marketing, barriers, conflict, SME, international research.
Digital Object Identifier (DOI): doi.org/10.5281/zenodo.1083163
Procedia APA BibTeX Chicago EndNote Harvard JSON MLA RIS XML ISO 690 PDF Downloads 1314References:
[1] D. Carson; A. Gilmore; S. Rocks, "SME marketing networking: a strategic approach", Strategic Change, Nov 2004; vol. 13, no. 7, pp. 369-382.
[2] G. Metallo, M. T. Cuomo, G. Festa, "Relationship Management in the Business of Quality and Communication", Total Quality Management, Vol. 18, Nos. 1-2, 2007,pp. 119-133.
[3] H. Håkansson, I. Snehota, Eds. Developing Relationships in Business Networks, London: Routledge, 1995
[4] L. Kinunda-Rutashobya, "Networks, Social Relationships and Entrepreneurial Outcomes in Tanzania", The 18th IMP-conference in Dijon, France, 2002
[5] J. Bryson, P. Wood, D. Reeble, Business networks, small firm flexibility and regional development in UK business services, Enterpreneurship and Regional Development, vol. 5, no. 3, 1993, pp. 265-277.
[6] J. Szarka, Networking and small firms, International Small Business Journal, vol. 8, no. 2, 1990, pp. 10-22.
[7] M. Makovec, V. B. Virant, Z. Vesna, "Does The Size Matter? How Do Small And Large Firms Differ In Developing Business Relationships?", 19th IMP-conference in Lugano, Switzerland, 2003
[8] D. Ford, L.-E. Gadde, H. Håkansson, I. Snehota, Managing Business Relationships, Wiley, 2003.
[9] M. J. Saren, N. X. Tzokas, Some dangerous axioms of relationship marketing, Journal of Strategic Marketing, vol. 6, 1998, pp. 187-196.
[10] J. D. Hibbard , F. F. Brunel , R. P. Dant, D. Iacobucci, "Does Relationship Marketing Age Well?", Business Strategy Review, vol. 12, issue 4, 2003, pp. 29 - 35
[11] L. O- Malley, C. Tynan, "Relationship marketing in consumer markets. Rhetoric or reality?", European Journal of Marketing, no. 7, 2000, pp. 797-815.
[12] J. Pels, (1999), "Exchange relationships in consumer markets?", European Journal of Marketing, vol. 33 no.1/2, 1999, pp.19-37.
[13] L. Coote, "Implementation of relationship marketing in an accounting practice", In Sheth J. N., Parvatiyar A., Eds., Relationship marketing: Theory, methods and applications, Atlanta, GA: Emory University, Center for Relationship Marketing, 1994.
[14] R. W. Palmatier R. P. Dant, D. Grewal, "A Comparative Longitudinal Analysis of Theoretical Perspectives of Interorganizational Relationship Performance", Journal of Marketing, Vol. 71, 2007, pp. 172-194.
[15] A. J. Palmer, "Relationship marketing: a universal paradigm or management fad?", The Learning Organization, 3/3, 1996, pp. 18-25.
[16] P. L. Koopman, et al, "National Culture and Leadership Profiles in Europe: Some Results From the GLOBE Study", European Journal of Work and Organizational Psychology, 8 (4), 1999, pp. 503-520.
[17] T. Ritter, I. F. Wilkinson, W. J. Johnston, "Managing in complex business networks", Industrial Marketing Management, Vol. 33 No.3, 2004, pp.175-83.
[18] R. M. Morgan, S. D. Hunt, "The commitment - Trust Theory of Relationship Marketing", Journal of Marketing, Vol. 58, July, 1994, pp. 20-38.
[19] J. Cannon, Ch. Homburg, "Buyer-Supplier Relationships and Customer Firm Costs", Journal of. Marketing, 65, 1, 2001, 29-43.
[20] D. Iacobucci, J. D. Hibbard, "Toward an encompassing theory of business marketing relationships (BMRs) and interpersonal commerrcial relationships (ICRs): an empirical generalization", Journal of Interactive Marketing, Vol. 13, no. 3, 1999.
[21] G. R. Massey, P. L., "Dawes Personal characteristics, trust, conflict, and effectiveness in marketing/sales working relationships", European Journal of Marketing, Vol. 41 No. 9/10, 2007, pp. 1117-1145.
[22] E. Baraldi, "Strategy in Industrial Networks: Experiences from IKEA", California Management Review, Vol. 50, No.4, Summer 2008, pp. 99- 125.
[23] N. Bendapudi, L. L. Berry, "Customers- Motivations for Maintaining Relationships With Service Providers", Journal of Retailing, vol. 73(1), 1997, pp. 15-37.
[24] F. R. Dwyer, P. H. Schurr, S Oh, "Developing Buyer - Seller Relationships", Journal of Marketing, April, 1987, pp. 11-27.
[25] S. Ganesan, S. (1994), "Determinants of long term orientation in buyerseller relationships", Journal of Marketing, Vol. 58 April, 1994, pp.1-19.
[26] N. Malhotra, Marketing Research and SPSS 11.0 Package, Pearson 2003
[27] OE Williamson, Markets and hierarchies, analysis and antitrust implications: A study in the economics of internal organization, Free Press 1975.