Comparing the Quality of Service of Bus Companies Operating in two Cities in Brazil

Authors: D. I. De Souza, D. Kipper, G. P. Azevedo

Abstract:

The main objective of this work is to compare the quality of service of the bus companies operating in the city of Rio Branco, located in the state of Acre with the quality of service of the bus companies operating in the city of Campos, situated in the state of Rio de Janeiro, both cities in Brazil. This comparison, based on the opinion of the bus users, will determine their degree of satisfaction with the service available in both cities. The outcome of this evaluation shows the users unhappy with the quality of the service provided by the bus companies operating in both cities and the need to identify alternative solutions that may minimize the consequences caused by the main problems detected in this work. With these alternatives available, the bus companies will be able to better understand the needs of their customers in terms of manpower, service cost, time schedule, etc.

Keywords: PubicTransportation, Quality of Service, Riders' Opinion, Bus Companies

Digital Object Identifier (DOI): doi.org/10.5281/zenodo.1334956

References:

[1] D. I. De Souza, D. A., Kipper and P. Duarte. "Suggestions toward quality improvement in public transportation service in Rio Branco, Acre, Brazil,"Urban Transport 2010 Conference, WIT Transactions on Ecology and the Environment, 2010, Volume111, pp. 115-124.
[2] D. I. De Souza, G. P. Azevedo and P. Duarte. "Suggestions for the improvement of public transportation service in Campos, Brazil," World Academy of Science, Engineering and technology, Venice, Italy, November 2011, Issue 59, pp. 1138-1141.