Semantic Web as an Enabling Technology for Better e-Services Addoption

Authors: Luka Pavlič, Marjan Heričko

Abstract:

E-services have significantly changed the way of doing business in recent years. We can, however, observe poor use of these services. There is a large gap between supply and actual eservices usage. This is why we started a project to provide an environment that will encourage the use of e-services. We believe that only providing e-service does not automatically mean consumers would use them. This paper shows the origins of our project and its current position. We discuss the decision of using semantic web technologies and their potential to improve e-services usage. We also present current knowledge base and its real-world classification. In the paper, we discuss further work to be done in the project. Current state of the project is promising.

Keywords: E-Services, E-Services Repository, Ontologies, Semantic Web

Digital Object Identifier (DOI): doi.org/10.5281/zenodo.1081469

References:

[1] I2010 Report | EUROPA, http://ec.europa.eu/information_society/eeurope/i2010.
[2] B. Šumak, G. Polančič, M. Heričko, "Towards an e-service knowledge system for improving the quality and adoption of e-services", Enablement: facilitating an open, effective and representative esociety: conference proceedings, Kranj, pp. 638-653, 2009.
[3] Arendsen et. al., "Adoption of High Impact Governmental eServices: Seduce or Enforce?", EGOV 2008, LNCS 5184, pp. 73-84, 2008.
[4] Wang et. al., "Representation and Discovery of Intelligent EServices", Intelligence (SCI) 37, pp. 233-252, 2007.
[5] ShanÔÇÉLiang et. al., "A Hybrid Web Service Selection Approach Based on Singular Vector Decomposition", Services - I, 2009 World Conference, pp.724-731, 2009.
[6] J. Xiaogang, "Research on Web Service Discovery Based on Domain Ontology", Computer Science and Information Technology, pp.65-68, 2009.
[7] T.R. Gruber, "Towards Principles for the Design of Ontologies used for Knowledge Sharing", International Workshop on Formal Ontology, Padova, Italy, 1993.
[8] W3C, "Semantic Web", http://www.w3.org/2001/sw/.