Investigating Determinants of Medical User Expectations from Hospital Information System

Authors: G. Gürsel, K. H. Gülkesen, N. Zayim, A. Arifoğlu, O. Saka

Abstract:

User satisfaction is one of the most used success indicators in the research of information system (IS). Literature shows user expectations have great influence on user satisfaction. Both expectation and satisfaction of users are important for Hospital Information Systems (HIS). Education, IS experience, age, attitude towards change, business title, sex and working unit of the hospital, are examined as the potential determinant of the medical users’ expectations. Data about medical user expectations are collected by the “Expectation Questionnaire” developed for this study. Expectation data are used for calculating the Expectation Meeting Ratio (EMR) with the evaluation framework also developed for this study. The internal consistencies of the answers to the questionnaire are measured by Cronbach´s Alpha coefficient. The multivariate analysis of medical user’s EMRs of HIS is performed by forward stepwise binary logistic regression analysis. Education and business title is appeared to be the determinants of expectations from HIS.

Keywords: Evaluation, Fuzzy Logic, Hospital Information System, User Expectation.

Digital Object Identifier (DOI): doi.org/10.5281/zenodo.1080704

References:

[1] E. Ammenwerth, C. Iller , C. Mahler, "IT-adoption and the interaction of task, technology and individuals: a fit framework and a case study," BMC Medical Informatics and Decision Making, vol.6, pp. 1-113, Jan 2006.
[2] F. Bergeron, L. Raymond, "Evaluation of EIS from a managerial perspective," Journal of Information Systems, vol. 2), pp.45-60, Jan 1992.
[3] P. Poon, C. Wagner, "Critical success factors revisited: success and failure cases of information systems for senior executives," Decision Support Systems, vol. 30, pp.393-418, Mar 2001.
[4] W. Doll, G. Torkzadeh, "A discrepancy model of end user computing involvement," Management Science, vol. 35, pp. 1151-1171,Oct 1989.
[5] B. Szajna, R. W. Scamell, "The Effects of Information System User Expectations on Their Performance and Perceptions," MIS Quarterly, vol.17, pp. 493-525, Dec 1993.
[6] A. L. Geers P. E. Weiland, K. Kosbab, S. Landry, S.G. Helfer, "Goal activation, expectations, and the placebo effect,", J Pers Soc Psychol,vol. 89(2), pp. 143-159, Aug 2005.
[7] D.W. Conrath, O. P. Mignen, "What is being done to measure user satisfaction with EDP/MIS," Information and Management, vol. 19, pp. 7-19, Aug 1990.
[8] A. Rushinek, S. E.Rushinek, "What makes computer users happy?" Communications of the ACM, vol. 29, pp. 594-598, Jul 1986.
[9] W. H. DeLone, E. R. McLean, "Measuring e-commerce success: applying the DeLone & McLean Information Systems Success Model," International Journal of Electronic Commerce, vol. 9, pp. 31-47, Fall 2004.
[10] M.A. Mahmood, J. M. Burn, L. A. Gemoets, C. Jacquez, "Variables affecting information technology end-user satisfaction: a meta-analysis of the empirical literature," International Journal of Human-Computer Studies,vol. 52, pp.751-771, Apr 2000.
[11] N. Au, E. W. T. Ngai, T. C. E. Cheng, "A critical review of end-user information system satisfaction research and a new research framework", Omega, vol.30, pp. 451-478, Dec 2002.
[12] R. Ryker, R. Nath, J. Henson, "Determinants Of Computer User Expectations And Their Relationships With User Satisfaction: An Empirical Study," Information Processing & Management, vol. 33, pp. 529-537, Jul 1997.
[13] G. G├╝rsel, N. Zayim, K. H. G├╝lkesen, A. Arifo─ƒlu, O. Saka, "A new approach in the evaluation of hospital information systems," Turkish Journal of Electrical Engineering & Computer Sciences, to be published.
[14] D. Dubois, H. Prade, "When upper probabilities are possibility measures," Fuzzy Sets and Systems, vol. 49, pp. 65-74, Jul 1992.
[15] M. F. Chen, G.H Tzeng, C. G. Ding, "Combining fuzzy AHP with MDS in identifying the preference similarity of alternatives," Applied Soft Computing, vol. 8, pp.110-117, Dec 2008.
[16] A. L. Lederer, A. L. Mendelow, "The impact of the environment on the management of information systems," Information Systems Research, vol. 1, pp. 205-222, Jun 1990.
[17] S. R. Magal, H. C. Houston, H.J. Watson, "Critical success factors for information center managers," MIS Quarterly, vol. 12, pp. 413-425, Sep 1988.
[18] D. S. Staples, I. Wong, P. B. Seddon, "Having expectations of information systems benefits that match received benefits: does it really matter?" Information & Management, vol. 40, pp.115-131, Dec 2002.
[19] M. J. Ginzberg, "Early diagnosis of MIS implementation failure: Promising results and unanswered questions," Management Science, vol. 27, pp. 459-478, Apr 1981.
[20] D. Nevo, E. C. Yolande, "A temporal approach to expectations and desires from knowledge management systems," Decision Support Systems,vol. 44, pp. 298-312, Nov 2007.