Commenced in January 2007
Paper Count: 30172
A Qualitative Evaluation of an Instrument for Measuring the Influence of Factors Affecting Use of Business-to-Employee (B2E) Portals
Authors: Md. Mahbubur Rahim
Abstract:B2E portals represent a new class of web-based information technologies which many organisations are introducing in recent years to stay in touch with their distributed workforces and enable them to perform value added activities for organisations. However, actual usage of these emerging systems (measured using suitable instruments) has not been reported in the contemporary scholarly literature. We argue that many of the instruments to measure usage of various types of IT-enabled information systems are not directly applicable for B2E portals because they were developed for the context of traditional mainframe and PC-based information systems. It is therefore important to develop a new instrument for web-based portal technologies aimed at employees. In this article, we report on the development and initial qualitative evaluation of an instrument that seeks to operationaise a set of independent factors affecting the usage of portals by employees. The proposed instrument is useful to IT/e-commerce researchers and practitioners alike as it enhances their confidence in predicting employee usage of portals in organisations.
Digital Object Identifier (DOI): doi.org/10.5281/zenodo.1077024Procedia APA BibTeX Chicago EndNote Harvard JSON MLA RIS XML ISO 690 PDF Downloads 1045
 Annonymous, HP B2E Portal Report, HP Computer Company, USA, 2004.
 Turban, E., King, D., Lee, J., Viehland, D., Electronic Commerce: A Managerial Perspective, Prentice Hall New Jersey, USA, 2004.
 Mulders, T., Hoeben, F., B2E Portals - benefits beyond first glance, IT Titans BV, 2002.
 Ransdell, E., Portals for the People 2000
 M. Brooks, "Communications - General Productivity Gains with Employee Portals" Communication & Benefits Management, Spring, pp. 35-39, 2000.
 Killen Report, Business-to-employees communication: the competitive edge for tomorrow's global enterprises. Killen & Associates: USA, 2001.
 J. Banks, "Integrating people and content with business processes", 2nd Annual Conference on Corporate Portal World Australia, Sydney, Australia, 2004.
 Rahim, M.M. and Sing, M. "Understanding Benefits and Impediments of B2E E-Business Systems Adoption: Experiences of Two Large Australian Universities", Journal of Internet Commerce, 6(2), pp. 3 - 17, 2007.
 Kim, B. and Han, H. "The strategic planning of b2B e-hub", Proceedings of the Pacific Asia Conference on Information Systems (PACIS2001), Seoul, Korea, 2001.
 Rahim, M.M., "Empirical Assessment of an Instrument for Operationalising Factors Affecting Use of B2E Portals", Hawaii International Conference on Systems Science, January, Hawaii, 2009.
 I. Ajzen, "The theory of planned behavior." Organizational Behaviour and Human Decision Processes, pp.179-211, 1991.
 D. A. Adams, R. R. Nelson, and P.A. Todd, "Perceived usefulness, ease of use, and usage of information technology: a replication." MIS Quarterly, pp.227-247, 1992.
 D. Gefen and D.W. Straub, "Gender differences in the perception and use of e-mail: an extension to the technology acceptance model." MIS Quarterly, pp.389-400, 1997.
 T. Busch. "Gender Differences in Self-Efficacy and Attitudes toward Computers", Journal of Educational Computing Research, pp.147-158, 1995.
 M. G. Morris and V. Venkatesh, "Age differences in technology adoption decisions: implications for a changing workforce." Personnel Psychology, 2000.
 V. Venkatesh, M. G. Morris, G. B. Davis, and F. D. Davis, "User acceptance of information technology: toward a unified view." MIS Quarterly, pp.425-478, 2003.
 F.D. Davis, "Perceived usefulness, perceived ease of use, and user acceptance of information technology", MIS Quarterly, pp.319-340, 1989.
 K. Alshare, E. Grandon, and D. Miller, "Antecedents of computer technology usage: considerations of the technology acceptance model in the academic environment." Journal of Computing Sciences in Colleges, pp.164 - 180, 2004.
 Z. Yang, S. Cai, Z. Zhou, and N. Zhou, "Development and validation of an instrument to measure user perceived quality of information presenting web portals." Information and management, pp. 575-589, 2005.
 R. Agarwal and E. Karahanna, E. "On the multidimensional nature of compatibility beliefs in technology acceptance. Digit, 1998.
 J. Hartwick and H. Barki, "Explaining the role of user participation in information system use." Management Science. 1994.
 R. L. Thompson, C.A. Higgins, and J. M. Howell, "Personal computing: toward a conceptual model of utilization". MIS Quarterly, pp.125-143, 1991.
 Lynn, M. "Determination and quantification of content validity", Nursing Research, 35(6), pp.382-385, 1986
 Nunnally, J. C. Psychometric Theory, 2nd Edition, New York: McGraw- Hill, 1978.
 Williamson, Y. M. Research Methodology and its Applications to Nursing, New York: John Wiley and Sons, 1981.
 Kitchenham, B. and Pfleeger, S. L. "Principles of survey research4 questionnaire evaluation", Software Engineering Notes, 27(3), pp.20-23, 2002.
 Bradburn, N. M., Sudman, S. and Wansink, B. Asking Questions: The Definitive Guide to Questionnaire Design, California: Jossey-Bass, 2004.
 Santos, G. "Card sort technique as a qualitative substitute for quantitative exploratory factor analysis", Corporate Communications, 11(3), pp.288-302, 2006.