Determining the Criteria and their Importance Level of Calibration Supplier Selection

Authors: Ayse Gecer, Nihal Erginel

Abstract:

Quality control is the crucial step for ISO 9001 Quality System Management Standard for companies. While measuring the quality level of both raw material and semi product/product, the calibration of the measuring device is an essential requirement. Calibration suppliers are in the service sector and therefore the calibration supplier selection is becoming a worthy topic for improving service quality. This study presents the results of a questionnaire about the selection criteria of a calibration supplier. The questionnaire was applied to 103 companies and the results are discussed in this paper. The analysis was made with MINITAB 14.0 statistical programs. “Competence of documentations" and “technical capability" are defined as the prerequisites because of the ISO/IEC17025:2005 standard. Also “warranties and complaint policy", “communication", “service features", “quality" and “performance history" are defined as very important criteria for calibration supplier selection.

Keywords: Calibration, criteria of calibration supplier selection, calibration supplier selection, questionnaire

Digital Object Identifier (DOI): doi.org/10.5281/zenodo.1076082

References:

[1] G. W. Dickson, "An analysis of vendor selection systems and decisions," Journal of Purchasing, vol.2, pp. 5-17, 1966.
[2] Webwe C. A., Current J.R. and Benton W.C., "Vendor selection criteria and methods", European Journal of Operational Research, vol. 50, pp. 2-18, 1991.
[3] Tam M.C.Y. and Tummala V.M.R., "An application of the AHP in vendor selection of a telecommunication system", Omega, 29, 171-182
[4] Vilson E.J. "The relative importance of supplier selection criteria: A review and update", Int. Journal of Purchasing and Materials Management, 30(3), 35-41, 1994
[5] Tullous R., Munson J.M., "Trade offs Under Uncertainty: Implications for industrial purchasers", International Journal of Purchasing and Materials Management, 27(3), 24-34, 1991
[6] Bross M.E. and Zhao G. "Supplier selection process in emerging markets- The case study of Volvo bus corporation in China", Master thesis, Göteburg University, School of economics and Commercial Law, 2004
[7] G. Barbaroso─ƒlu and T.Yazgac, "An application of the analytic hierarchy process to the supplier selection problem," Production and Inventory Management Journal, 1st quarter, pp.14-21, 1997.
[8] R. Narasimhan, "An analytic approach to supplier selection," Journal of Purchasing and Supply Management, vol.1, pp. 27-32, 1983.
[9] J.Sarkis and S. Talluri, "A model for strategic supplier selection," in Leenders M, editor, Ninth international IPSERA conference. pp.652- 661, 2000.
[10] O. Bayazit, "Use of analytic network process in vendor selection decisions," Benchmarking: An International Journal, vol.13, no.5, pp.566-579, 2006.
[11] S. Talluri and R. Narasimhan, "A note on a methodology for supply base optimization," IEEE Transactions on Engineering Management, vol. 52, no.1, pp.130-139, 2005.
[12] G.H. Hong, S.C.Park, D.S. Jang and H.M. Rho, "An effective supplier selection method for constructing a competitive supply-relationship," Expert Systems with Applications, vol. 28, no.4, pp.629-639, 2005.
[13] B. Karpak, E. Kumcu and R.R. Kasuganti, "Purchasing materials in the supply chain: Managing a multi-objective task," European Journal of Purchasing and Supply Management, vol.7, no.3, pp. 209-216, 2001.
[14] R. Narasimhan, S. Talluri and S.K. Mahapatra, "Multiproduct, multicriteria model for supplier selection with product life-cycle considerations," Decision Sciences, vol.37, no.4, pp. 577-603, 2006.
[15] V. Wadhwa and A.R.Ravindran, "Vendor selection in outsourcing, "Computers and Operations Research, vol.34, no. 12, pp.3725-3737, 2007.
[16] C.T. Chen, C.T. Lin and S.F. Huang, "A fuzzy approach for supplier evaluation and selection in supply chain management," International Journal of Production Economics, vol.102, no. 2, pp.289-301, 2006.
[17] A. Sarkar and P.K.J.Mohapatra, "Evaluation of supplier capability and performance: A method for supply base reduction," Journal of Purchasing and Supply Management, vol.12, no.3, pp.148-163, 2006.
[18] F. Çebi and D. Bayraktar, "An integrated approach for supplier selection," Logistics Information Management, vol.16, no.6, pp.395- 400, 2003.
[19] G. Wang, S.H. Huang and J.P. Dismukes, "Product-driven supply chain selection using integrated multi-criteria decision-making methodology, "International Journal of Production Economics, vol.91, no.1, pp.1-15, 2004.
[20] X. Wia and Z.Wu, "Supplier selection with multiple criteria in volume discount environments," OMEGA International Journal of Management Science, vol.35, no.5, pp.494-504, 2007.
[21] E.A. Demirtas and Ö. Üstün, "Analytic network process and multiperiod goal programming integration in purchasing decisions," Computer and Industrial Engineering, vol.56, no.2, pp.677-690, 2009.
[22] A. Gecer, "Determining the criteria on calibration supplier selection and multi-objective decision making approach", Master thesis, Industrial Eng. Dept. Anadolu University, Eskisehir, Turkey, 2010.