Situation-based Knowledge Presentation for Mobile Workers

Authors: Alessandra Agostini, Roberto Boselli, Flavio De Paoli, Riccardo Dondi

Abstract:

The work presented in this paper focus on Knowledge Management services enabling CSCW (Computer Supported Cooperative Work) applications to provide an appropriate adaptation to the user and the situation in which the user is working. In this paper, we explain how a knowledge management system can be designed to support users in different situations exploiting contextual data, users' preferences, and profiles of involved artifacts (e.g., documents, multimedia files, mockups...). The presented work roots in the experience we had in the MILK project and early steps made in the MAIS project.

Keywords: Information Management Systems, InformationRetrieval, Knowledge Management, Mobile CommunicationSystems.

Digital Object Identifier (DOI): doi.org/10.5281/zenodo.1074849

References:

[1] A. Agostini, S. Albolino, R. Boselli, G. De Michelis, F. De Paoli, and R. Dondi, "Stimulating knowledge discovery and sharing," in Proc. of the Conf. on Supporting Group Work, ACM, New York, 2003, pp. 248-257.
[2] A. Agostini, G. De Michelis, M. Grasso, W. Prinz, and A. Syri, "Contexts, work processes and workspaces," Computer Supported Cooperative Work. The Journal of Collaborative Computing, vol. 5, no. 2-3, pp. 223-250, 1996.
[3] S. Albolino, A. Grasso, and F. Roulland, "Augmenting Communal Office Spaces with Large Screens to Support Informal Communication," in Space, Spatiality and Technologies, P. Turner, et al., Eds. Kluwer Academic Publishers, to be published.
[4] F. Arcelli, C. Raibulet, F. Tisato, and M. Adorni, "Architectural reflection in adaptive systems," in Proc. of the Conf. on Software Engineering and Knowledge Engineering, 2004, pp. 74-79.
[5] R. Boselli, F. De Paoli, and R. Dondi, "Knowledge organization and retrieval in the milk system," in Proc. of Conf. on Software Engineering and Knowledge Engineering, 2003, pp. 372-376.
[6] A. K. Dey., "Understanding and using context," Personal and Ubiquitous Computing, vol. 5, no. 1, pp. 4-7, 2001.
[7] J. Lave, and E. Wenger, Situated learning. Legitimate peripheral participation. Cambridge University Press, Cambridge, 1991.
[8] MILK: Multimedia Interaction for Learning and Knowing, European Commission - IST Project no. 33165, www.milkforum.com
[9] W. Prinz. "Nessie: An awareness environment for cooperative settings," in Proc. of the European Conf. on Computer Supported Cooperative Work, Kluwer Academic Publisher, Dordrecht, 1999, pp. 391-410.
[10] T. Rodden. "Populating the application: a model of awareness for cooperative applications," in Proc. of the Conf. on Computer Supported Cooperative Work-CSCW-96, ACM, New York, 1996, pp. 87-96.
[11] B. Schilit, N. Adams, and R. Want, "Context-aware computing applications," in Proc. of the Workshop on Mobile Computing Systems and Applications, IEEE, New York, 1994, pp. 85-90.
[12] L. Suchman, Plans and situated actions: the problem of human machine interaction. Cambridge: Cambridge University Press, 1987.
[13] K. Tollmar, O. Sandor, and A. Schömer, "Supporting social awareness @ work design and experience," in Proc. of the Conf. on Computer Supported Cooperative Work, ACM, New York, 1996, pp. 298-307.