Commenced in January 2007
Frequency: Monthly
Edition: International
Paper Count: 32579
A Global Framework to Manage the Digital Transformation Process in the Post-COVID Era

Authors: Driss Kettani


In this paper, we shed light on the “Digital Divide 2.0,” which we see as COVID-19’s version of the digital divide. We believe that “fighting” against digital divide 2.0 necessitates for a country to be seriously advanced in the global digital transformation that is, naturally, a complex, delicate, costly and long-term process. We build an argument supporting our assumption and, from there, we present the foundations of a computational framework to guide and streamline digital transformation at all levels.

Keywords: Digital divide 2.0, digital transformation, ICTs for development, computational outcomes assessment.

Procedia APA BibTeX Chicago EndNote Harvard JSON MLA RIS XML ISO 690 PDF Downloads 288


[1] “Digital Divide, Civic Engagement Information Poverty and the Internet Worldwide”, Pippa Norris, Cambridge University Press, Cambridge, England, 2001.
[2] “Information Technologies and International Development”, Richard Heeks, Journal of ICT4D, Volume 3, Number 3, The Massachusetts Institute of Technology, 2006.
[3] “Extending Reach and Impact”, Information and Communication Development Newsletter, The World Bank, Washington DC, 2009.
[4] “Transforming Government and Building the Information Society”, Nagy Hanna & Peter T. Knight Editors, Springer, 2010.
[5] “E-government for Good Governance in Developing Countries”, Driss Kettani and Bernard Moulin, ANTHEM PRESS, Madison Av., NYC/USA, 2014.
[6] “Measuring the Information Society”, The International Telecommunication Union, Accessible through, 2011.
[7] “Digital Transformation Strategies”, Christian Matt, Thomas Hess and Alexander Benlian, Business and Information System Engineering Journal 57(5):339–343 Springer, 2015.
[8] “Making Open Development Inclusive: Lessons from IDRC Research”, Matthew L. Smith and Ruhiya Kristine Seward, MIT Press /IDRC Series, ISBN 978026253911, 2020.
[9] “United Nations E-Government Survey: 2012 E-Government for the People”, By the United Nations, Accessible through, 2012.