Commenced in January 2007
Paper Count: 32313
Analysis of the Omnichannel Delivery Network with Application to Last Mile Delivery
Authors: Colette Malyack, Pius Egbelu
Abstract:Business-to-Customer (B2C) delivery options have improved to meet increased demand in recent years. The change in end users has forced logistics networks to focus on customer service and sentiment that would have previously been the priority of the company or organization of origin. This has led to increased pressure on logistics companies to extend traditional B2B networks into a B2C solution while accommodating additional costs, roadblocks, and customer sentiment; the result has been the creation of the omnichannel delivery network encompassing a number of traditional and modern methods of package delivery. In this paper the many solutions within the omnichannel delivery network are defined and discussed. It can be seen through this analysis that the omnichannel delivery network can be applied to reduce the complexity of package delivery and provide customers with more options. Applied correctly the result is a reduction in cost to the logistics company over time, even with an initial increase in cost to obtain the technology.
Keywords: Network planning, Last Mile Delivery, LMD, omnichannel delivery network, omnichannel logistics.Procedia APA BibTeX Chicago EndNote Harvard JSON MLA RIS XML ISO 690 PDF Downloads 479
 Dai, Q., & Kauffman, R. J. (2002). B2B e-commerce revisited: Leading perspectives on the key issues and research directions. Electronic Markets, 12(2), 67-83.
 Joerss, M., Neuhaus, F., & Schröder, J. (2016). How customer demands are reshaping last-mile delivery. Retrieved February, 1, 2018.
 The Delivery Economy and The New Customer Experience. (2019). Retrieved from https://get.project44.com/delivery-economy-report/.
 Bonyadi, M. R., Azghadi, S. M. R., & Hosseini, H. S. (2007, September). Solving Traveling Salesman Problem Using Combinational Evolutionary Algorithm. In IFIP International Conference on Artificial Intelligence Applications and Innovations (pp. 37-44). Springer, Boston, MA.
 Fairchild, A. M. (2014). Extending the network: Defining product delivery partnering preferences for omni-channel commerce. Procedia Technology, 16, 447-451.
 Dolan, S. (2018, May 10). The challenges of last mile delivery logistics & the technology solutions cutting costs. Retrieved from https://www.businessinsider.com/last-mile-delivery-shipping-explained.
 Punakivi, M., Yrjölä, H., & Holmström, J. (2001). Solving the last mile issue: reception box or delivery box?. International Journal of Physical Distribution & Logistics Management.
 Ibrahim, M. K. A., Ab Rashid, A. A., Jawi, Z. M., & Jamil, H. M. (2018). Riding hazards and crash risks facing Malaysian courier riders in the last mile delivery. Journal of the Society of Automotive Engineers Malaysia, 2(2).
 Brown, J. R., & Guiffrida, A. L. (2014). Carbon emissions comparison of last mile delivery versus customer pickup. International Journal of Logistics Research and Applications, 17(6), 503-521.
 Ranieri, L., Digiesi, S., Silvestri, B., & Roccotelli, M. (2018). A review of last mile logistics innovations in an externalities cost reduction vision. Sustainability, 10(3), 782.
 Systematics, C. (2004). Traffic congestion and reliability: Linking solutions to problems (No. FHWA-HOP-05-004). United States. Federal Highway Administration.
 Singh, P., Lal, S., & Subramanian, S. (2009). U.S. Patent No. 7,552,332. Washington, DC: U.S. Patent and Trademark Office.
 Peterson, H. (2018, April 24). Amazon now lets shoppers track the exact location of delivery drivers in a 'creepy, but convenient' map. Retrieved from https://www.businessinsider.com/amazon-map-tracking-allows-shoppers-to-track-delivery-drivers-2018-4.
 Everything you need to know about Key by Amazon In-Garage Delivery. (2019, April 26). Retrieved from https://www.amazon.com/primeinsider/tips/in-garage-qa.html.
 UPS My Choice® for home. (2020). Retrieved from https://www.ups.com/us/en/services/tracking/mychoice.page.
 Song, L., Cherrett, T., McLeod, F., & Guan, W. (2009). Addressing the last mile problem: transport impacts of collection and delivery points. Transportation research record, 2097(1), 9-18.
 Stickle, B., Hicks, M., Stickle, A., & Hutchinson, Z. (2019). Porch pirates: examining unattended package theft through crime script analysis. Criminal Justice Studies, 1-17.
 Iwan, S., Kijewska, K., & Lemke, J. (2016). Analysis of parcel lockers’ efficiency as the last mile delivery solution–the results of the research in Poland. Transportation Research Procedia, 12, 644-655.
 Joerss, M., Schröder, J., Neuhaus, F., Klink, C., & Mann, F. (2016). Parcel delivery: The future of last mile. McKinsey & Company.
 Graham, M., Hjorth, I., & Lehdonvirta, V. (2017). Digital labour and development: impacts of global digital labour platforms and the gig economy on worker livelihoods. Transfer: European Review of Labour and Research, 23(2), 135-162.
 Faugère, L., & Montreuil, B. (2018). Smart locker bank design optimization for urban omnichannel logistics: Assessing monolithic vs. modular configurations. Computers & Industrial Engineering, 105544.
 Lee, H. L., Chen, Y., Gillai, B., & Rammohan, S. (2016). Technological disruption and innovation in last-mile delivery. Value Chain Innovation Initiative.
 Brar, S., Rabbat, R., Raithatha, V., Runcie, G., & Yu, A. (2015). Drones for Deliveries. Sutardja Center for Entrepreneurship & Technology, University of California, Berkeley, Technical Report, 8, 2015.
 Singleton, J., & Darcy, S. (2013). ‘Cultural life’, disability, inclusion and citizenship: Moving beyond leisure in isolation.