Screening of Strategic Management Criterions in Hospitals Using Delphi-Fuzzy Method
Nowadays, the managing and planning of hospitals is facing many problems. Failure to recognize the main criteria for strategic management to ensure long-term hospital performance can lead to many health problems. To achieve this goal, a qualitative-quantitate method titled Delphi-Fuzzy has been applied. This strategy makes it possible for experts to screen among the most important criteria in strategic management. To conduct this operation, a statistical society consisting of 20 experts in Ahwaz hospitals has been questioned. The final model confirms the key criterions after three stages of Delphi. This model provides the possibility to focus on the basic criteria and can determine the organization’s main orientation.
Digital Object Identifier (DOI): doi.org/10.5281/zenodo.3346757Procedia APA BibTeX Chicago EndNote Harvard JSON MLA RIS XML ISO 690 PDF Downloads 509
 MA. Hitt, RD. Ireland, RE. Hoskisson, “Strategic Management: Concepts and Cases: Competitiveness and Globalization”, 11th ed. Cengage Learning, 2014.
 F. Rothaermel, “Strategic Management: Concepts”, 2nd ed. McGraw-Hill Education, 2 Penn Plaza, New York, 2014.
 J. Pearce, R. Robinson, “Strategic Management”, 13th ed. McGraw-Hill Education, 2 Penn Plaza, New York, 2012.
 AM. Zuckerman, “Healthcare strategic planning”, 2nd ed. Chicago: Health Administration Press, 2005.
 AM. Mosadeghrad, M. Ansarian, “Why do organizational change programs fail?. Int J Strategic Change Management”, vol. 5, no. 3, pp. 189-218. 2014.
 M. Beer, N. Nohria, “Cracking the code of change”, Harv Bus Rev, vol. 78, no. 3, pp. 133-41, 2000.
 R. Dye, “Improving strategic planning: A McKinsey survey”, McKinsey Quarterly, no. 3, 2006.
 A. Sail, M. Khawar Usman, S. Zufiqar, I. Satti AM, Khursheedet, “Why do public sector organizations fail in implementation of strategic planning in Pakistan?”, Public Policy and Administration Research, vol. 3, no. 1, pp. 33-41, 2003.
 AM. Mosadeghrad, “Why TQM programs fail? A pathology approach”, The TQM Journal, vol. 26, no. 2, pp. 160-87, 2014.
 R. Loo, “The Delphi method: a powerful tool for strategic management”, Policing: An International Journal of Police Strategies & Management, vol. 25, no. 4, pp. 762-769, 2002.
 Neiger, Brad L., Barnes, Michael D., Thacheray & Rosemary, N. Lindman, “Use of the Delphi Method and Nominal Group Technique in Font-End & Market Segmentation”, American Journal of HealthStudies, vol.17, no.3, pp.111-119, 2001.
 A. Ishikawa, T. Amagasa, T. Shiga, G. Tomizawa, R. Tatsuta and H. Mieno, “The Max-Min Delphi Method and Fuzzy Delphi Method via Fuzzy Integration. Fuzzy Sets Systems”, vol. 55, no. 3, pp. 241-253, 1993.
 SL. Hsueh, “A Fuzzy Logic Enhanced Environmental Protection Education Model for Policies Decision Support in Green Cmmunity Development” The ScientificWorld Journal, pp.1-8, 2013.
 P. Chang, L. Huang and H. Lin, “The fuzzy Delphi method via fuzzy statistics and membership function fitting and an application to the human resources”, Fuzzy Sets and Systems, vol. 112, no. 3, pp. 511-520, 2000.
 C. Cheng and Y. Lin, “Evaluating the best main battle tank using fuzzy decision theory with linguistic criteria evaluation”, European Journal of Operational Research, vol. 142, no. 1, pp. 174-186, 2002.
 E. Karsak *, “Fuzzy multiple objective decision making approach to prioritize design requirements in quality function deployment”, International Journal of Production Research, vol. 42, no. 18, pp. 3957-3974, 2004.
 In Seong Chang, Yasuhiro Tsujimura, Mitsuo Gen and Tatsumi Tozawa, “An efficient approach for large scale project planning based on fuzzy Delphi method”, Fuzzy Sets and Systems, vol. 76, no. 3, pp. 277-288, 1995.
 Y. Li and X. Liao, “Decision support for risk analysis on dynamic alliance”, Decision Support Systems, vol. 42, no. 4, pp. 2043-2059, 2007.
 N. Noorderhaben, “Strategic decision making”, UK: Addison-Wesley, 1995.
 JH. Cheng, CM. Lee and CH. Tang, “An Application of Fuzzy Delphi and Fuzzy AHP on Evaluating Wafer Supplier in Semiconductor Industry”, WSEAS Transactions on Information Science and Applications, vol. 6, no. 5, pp.756-767, 2009.
 Y. Hsu, C. Lee and V. Kreng, “The application of Fuzzy Delphi Method and Fuzzy AHP in lubricant regenerative technology selection”, Expert Systems with Applications, vol. 37, no. 1, pp. 419-425, 2010.
 C. Wu and W. Fang, “Combining the Fuzzy Analytic Hierarchy Process and the fuzzy Delphi method for developing critical competences of electronic commerce professional managers”, Quality & Quantity, vol. 45, no. 4, pp. 751-768, 2011.
 P. Mullen, P, “Delphi: myths and reality”, Journal of Health Organisation and Management, vol. 17, no. 1, pp. 37-52, 2003.
 V. Cavalli-Sforza and L. Ortolano, “Delphi forecasts of land-use–transportation interactions”, Journal of Transportation Engineering, vol. 110, no. 3, pp. 324-339, 1984.
 C. Okoli, C and S. Pawlowski, “The Delphi method as a research tool: an example, design considerations and applications”, Information & Management, vol. 42, no. 1, pp. 15-29, 2004.