Behavioral Mapping and Post-Occupancy Evaluation of Meeting-Point Design in an International Airport
The meeting behavior is a pervasive kind of interaction, which often occurs between the passenger and the shuttle. However, the meeting point set up at the Taoyuan International Airport is too far from the entry-exit, often causing passengers to stop searching near the entry-exit. When the number of people waiting for the rush hour increases, it often results in chaos in the waiting area. This study tried to find out what is the key factor to promote the rapid finding of each other between the passengers and the pick-ups. Then we implemented several design proposals to improve the meeting behavior of passengers and pick-ups based on behavior mapping and post-occupancy evaluation to enhance their meeting efficiency in unfamiliar environments. The research base is the reception hall of the second terminal of Taoyuan International Airport. Behavioral observation and mapping are implemented on the entry of inbound passengers into the welcome space, including the crowd distribution of the people who rely on the separation wall in the waiting area, the behavior of meeting and the interaction between the inbound passengers and the pick-ups. Then we redesign the space planning and signage design based on post-occupancy evaluation to verify the effectiveness of space plan and signage design. This study found that passengers ignore existing meeting-point designs which are placed on distant pillars at both ends. The position of the screen affects the area where the receiver is stranded, causing the pick-ups to block the passenger's moving line. The pick-ups prefer to wait where it is easy to watch incoming passengers and where it is closest to the mode of transport they take when leaving. Large visitors tend to gather next to landmarks, and smaller groups have a wide waiting area in the lobby. The location of the meeting point chosen by the pick-ups is related to the view of the incoming passenger. Finally, this study proposes an improved design of the meeting point, setting the traffic information in it, so that most passengers can see the traffic information when they enter the country. At the same time, we also redesigned the pick-ups desk to improve the efficiency of passenger meeting.
Digital Object Identifier (DOI): doi.org/10.5281/zenodo.2643510Procedia APA BibTeX Chicago EndNote Harvard JSON MLA RIS XML ISO 690 PDF Downloads 427
 Misra, Rajul and Chandra Bhat, “Activity-travel patterns of non-workers in the San Francisco Bay Area: An exploratory analysis”, Transportation Research Record, Vol.1718, 2001, pp. 43-51.
 Gardner, Benjamin and Charles Abraham, “What drives car use? A grounded theory analysis of commuters' reasons for driving”, Transportation Research Part F: Traffic Psychology and Behaviour, Vol.10, 2007, pp. 187-200.
 Chen, Ko-Li, “Concepts and Design of Way-finding in Library”, Bulletin of the Library Association of China, 1999, pp. 119-134.
 Mehrabian, Albert, Wiener, Morton, “Decoding of Inconsistent Communications”, Journal of Personality and Social Psychology, 1967, 6 (1): pp. 109–114.
 SEGD Webinar, “Wayfinding Europe- Public Information Systems in UK”, Society for Experiential Graphic Design, 2013.
 Lehnung, M., Lepow, B., Friege, L., Hezog, A. M, “Development of Spatial Memory and Spatial Orientation in Preschoolers and Primary School Children”, British Journal of Psychology, 1998, 9: pp. 463-481.
 Hu Chia-Hsin, “A research of P. O. E of space conditions and signage systems in MRT Taipei main station-To probe into the viewpoints of user's wayfinding”, Taipei Tech, 2002.
 Jiaming Tsai, “Guidelines for the Design of facilities for the generalization of Traffic sites”, Research report commissioned by the Architectural Research Institute of the Ministry of the Interior, 2015.
 Yi-wen Lu. “Investigating Passenger Flow Characteristics at Airport passenger Terminals.” Master thesis, Department of Shipping Management, National Taiwan Ocean University, 2008.