Commenced in January 2007
Frequency: Monthly
Edition: International
Paper Count: 32759
Quality as an Approach to Organizational Change and Its Role in the Reorganization of Enterprises: Case of Four Moroccan Small and Medium-Sized Enterprises

Authors: A. Boudiaf

Abstract:

The purpose of this paper is to analyze and apprehend, through four case studies, the interest of the project of the implementation of the quality management system (QMS) at four Moroccan small and medium-sized enterprises (SMEs). This project could generate significant organizational change to improve the functioning of the organization. In fact, quality is becoming a necessity in the current business world. It is considered to be a major component in companies’ competitive strategies. It should be noted that quality management is characterized by a set of methods and techniques that can be used to solve malfunctions and reorganize companies. It is useful to point out that the choice of the adoption of the quality approach could be influenced by the circumstances of the business context, it could also be derived from its strategic vision; this means that this choice can be characterized as either a strategic aspect or a reactive aspect. This would probably have a major impact on the functioning of the QMS and also on the perception of the quality issue by company managers and their employees.

Keywords: Business context, organizational change, quality, reorganization.

Digital Object Identifier (DOI): doi.org/10.5281/zenodo.3607844

Procedia APA BibTeX Chicago EndNote Harvard JSON MLA RIS XML ISO 690 PDF Downloads 751

References:


[1] A. Guilhon et M. Weill (1996), « Les démarches qualité en PME : méthodologie et résultats d’enquête ».
[2] A. Boudiaf (2015), thèse de doctorat intitulée « Système de management de la qualité et performance organisationnelle ».
[3] Crozier M. (1988), « Comment transformer l’Etat ? », Collection des rapports officiels, La Documentation Française, mai.
[4] Davenport, T., Short, J. (1998), «The New Industrial Engineering: Information Technology and Business Process Redesign», IEEE Engineering Management Review, Fall.
[5] Debruyne Michel, « La certification qualité selon les normes ISO : Contribution à une analyse théorique », La Revue des Sciences de Gestion, Direction et Gestion, 2002, n° 194, p. 57-72. ISSN 1160-7742. DOI: 10.1051/larsg: 2002012
[6] Garfield C. (1992), « Second to none », Homewood, Business One Irwin, Illinois.
[7] Grover, V., Teng, J., Segars, A., Fiedler, K. (1998), «The influence of Information Technology diffusion and business process change on perceived productivity - The IS executive’ s perspective», Information & Management, N° 34, p.141-159.
[8] Guyon C. (2003), « Réussir le changement dans le service public », Les Editions d’Organisation, Paris.
[9] I. Debeche (2009) ; « ISO 9001:2000: Émergence organisationnelle et nouvelle démarche de gestion à travers quatre cas d’entreprises »
[10] Jarzabek, S., Ling, T.W. (1996), «Model based support for business re-engineering», Information and Software Technology, N° 38, p. 355-374.
[11] Kets de Vries M. et Miller D. (1985), « L’entreprise névrosée », Interéditions, Paris.
[12] Lalanne, B. (1998), «100 ans de management», L’essentiel du management, Août.
[13] Lewin, K. (1958), « Group Decision and Social Change », Readings in Social Psychology, E. Maccoby, T. Newcomb, E. Hartley (Eds), Hold, Rinehart & Winston, New York.
[14] Rolland, C., Prakash, N (2000), « Bridging the Gap Between Organisational Needs and ERP Functionality », in Requirements Engineering Journal, 5(2000).
[15] Sainsaulieu R. (1992), « La conduite sociologique du changement piloté en entreprise », Education Permanente, décembre.
[16] Sainsaulieu R. (1997), « Sociologie de l’entreprise : Organisation, culture et développement », 2ème édition, Presses de Sciences Po et Dalloz, Paris.
[17] Savall H. et Zardet V. (1995), « Maîtriser les coûts cachés », Economica, Paris.
[18] Scott W.R. (1994), « Organizations: rational, natural and open systems», Prentice Hall, Englewood Cliff (NJ).
[19] Y. Barel et S. Frémeaux (2009) ; « Les conditions de succès d’une approche descendante du changement managérial. Le cas d’ un hypermarché »
[20] Yu, E., Mylopoulos, J. (1994), « Towards Modeling Strategic Actor-relationships for Information Systems development with examples from Business process reengineering », in the Proceedings of the 4th Workshop on Information Technologies and Systems (WITS’ 94), Vancouver, B.C, Canada.