Online Information Seeking: A Review of the Literature in the Health Domain
The development of the information technology and Internet has been transforming the healthcare industry. The internet is continuously accessed to seek for health information and there are variety of sources, including search engines, health websites, and social networking sites. Providing more and better information on health may empower individuals, however, ensuring a high quality and trusted health information could pose a challenge. Moreover, there is an ever-increasing amount of information available, but they are not necessarily accurate and up to date. Thus, this paper aims to provide an insight of the models and frameworks related to online health information seeking of consumers. It begins by exploring the definition of information behavior and information seeking to provide a better understanding of the concept of information seeking. In this study, critical factors such as performance expectancy, effort expectancy, and social influence will be studied in relation to the value of seeking health information. It also aims to analyze the effect of age, gender, and health status as the moderator on the factors that influence online health information seeking, i.e. trust and information quality. A preliminary survey will be carried out among the health professionals to clarify the research problems which exist in the real world, at the same time producing a conceptual framework. A final survey will be distributed to five states of Malaysia, to solicit the feedback on the framework. Data will be analyzed using SPSS and SmartPLS 3.0 analysis tools. It is hoped that at the end of this study, a novel framework that can improve online health information seeking is developed. Finally, this paper concludes with some suggestions on the models and frameworks that could improve online health information seeking.
Digital Object Identifier (DOI): doi.org/10.5281/zenodo.2022103Procedia APA BibTeX Chicago EndNote Harvard JSON MLA RIS XML ISO 690 PDF
 Jaafar, Noor Ismawati. Sulaiman, Ainin & Yeong, M. W. (2017). “Why Bother about Health? A Study on the Factors that Influence Health Information Seeking Behavior among Healthcare Consumers.” International Journal of Medical Informatics 104, 38-44.
 Zhang, Y., Sun, Y. & Kim, Y. (2017). “The influence of individual differences on consumer's selection of online sources for health information,” In Computers in Human Behavior, vol. 67, pp. 303-312.
 Fox, S. & Duggan, M. (2013). “Health Online 2013.” Retrieved October 14, 2017 from http://www.pewinternet.org/files/old-media//Files/Reports/PIP_HealthOnline.pdf.
 Fox, S., & Purcell, K. (2010). “Social media and health. March 24.” Retrieved October 14, 2017 from http://www.pewinternet.org/ 2010/03/24/social-media-and-health/.
 Nadzir, M. M. & Salim, J. (2013). “Information seeking behavior factors: A measurement model.” The 3rd International Conference on Research and Innovation in Information Systems, 27-28 November (pp. 168-173). Selangor: Malaysia.
 Lambert, S., & Loiselle, C. (2007). “Health information seeking behavior.” Qualitative Health Research, 17, 1006–1019. http://dx.doi.org/10.1177/1049732307305199.
 Jacobs, W., Amuta, A. O., & Jeon, K. C. (2017). “Health information seeking in the digital age: An analysis of health information seeking behavior among US adults.” Cogent Social Sciences, 3(1), 1-11, Article 1302785.
 Cotten, S. R. & Gupta, S. S. (2004). “Characteristics of online and offline health information seekers and factors that discriminate between them.” Social Sci. Med., 59(9), 1795–1806.
 Liu, N., Tong, Y., & Chan, H. C. (2017). “Information Seeking in Online Healthcare Communities: The Dual Influence From Social Self and Personal Self.” IEEE Transactions on Engineering Management, 64 (4), 529-538.
 Mou, J., Shin, D., Cohen, J. (2016). “Health beliefs and the valence framework in health information seeking behaviors.” Information Technology & People, 29(4), 876-900.
 Anker, E. A., Reinhart, A. & Feeley, T. (2011). “Health information seeking: A review of measures and methods.” Patient Education and Counselling. 82. 346-354.
 Lalazaryan A & Zare-Farashbandi FA. (2014). “A review of models and theories of health information seeking behavior.” International Journal of Health System & Disaster Management, 2, 193–203.
 Noukarizi M, Davarpanah M. (2006). “Analysis of the models of information seeking behavior.” J Libr Inf Sci, 9(2), 119-152.
 Case, D. O. (2012). “Looking for Information: A Survey of Research on Information Seeking, Needs, and Behavior.” UK: Emerald Group Publishing.
 Deng, Z., Liu, S. and Hinz, O. (2015). “The health information seeking and usage behavior intention of Chinese consumers through mobile phones.” Information Technology & People, 28(2), 405-423.
 Deng, Z. and Liu, S. (2017), “Understanding consumer health information-seeking behavior from the perspective of the risk perception attitude framework and social support in mobile social media websites”, International Journal of Medical Informatics, 105, 98-109.
 Baumann, E., Czerwinski, F., Reifegerste, D. (2017). “Gender-Specific Determinants and Patterns of Online Health Information Seeking: Results From a Representative German Health Survey.” J Med Internet Res 2017, 19(4): e92, 1-16.
 Rowley, J., Johnson, F. and Sbaffi, L. (2016). “Gender as an Influencer of Online Health Information-Seeking and Evaluation Behavior.” Journal of the Association for Information Science and Technology, 68 (1), 36-47.
 Nadzir, M. M. (2015). “Identifying the information-seeking behaviours among school of computing undergraduate students.” Journal of Theoretical and Applied Information Technology. 74,149.
 Scantlebury A, Booth A, Hanley B. (2017). “Experiences, practices and barriers to accessing health information: A qualitative study.” Int J Med Inf 103: 103-108.
 Venkatesh, V., Thong, J., & Xu, X. (2012). “Consumer Acceptance And Use Of Information Technology: Extending the Unified Theory,” MIS Q., 36 (1), 157–178.
 Mamra, A., Sibghatullah, A. S., Ananta, G. P., Alazzam, M. B., Ahmed, Y. H. and Doheir, M. (2017). “A Proposed Framework to Investigate the User Acceptance of Personal Health Records in Malaysia using UTAUT2 and PMT.” International Journal of Advanced Computer Science and Applications, 8(3), 386-392.
 Wong, C. H., Wei-Han Tan, G., Loke, S. P. and Ooi, K. B. (2014). “Mobile TV: a new form of entertainment?” Industrial Management & Data Systems, Vol. 114 No. 7, pp. 1050-1067.
 Alazzam, M. B., Samad, A., Basari, H., Sibghatullah, A. S., Doheir, M., Enaizan, O. M. A., and Mamra,A. H. K. (2015). “EHRS Acceptance in Jordan Hospitals By UTAUT2 Model: Preliminary Result,” J. Theor. Appl. Inf. Technol., 3178(3), 473-482.
 Venkatesh, V., Morris, M., Davis, G. and Fred Davis. (2003). “User acceptance of information technology: Toward a unified view,” MIS Q., 27(3), 425–478.
 Laugesen, J., Hassanein, K., and Yuan, Y. (2015). “The impact of internet health information on patient compliance: a research model and an empirical study.” Journal of Medical Internet Research, 17(6), Article e143.
 Feinberg, I., Frijters, J., Johnson-Lawrence, V., Greenberg, D., Nightingale, E., Moodie, C. (2016). “Examining Associations between Health Information Seeking Behavior and Adult Education Status in the U.S.: An Analysis of the 2012 PIAAC Data.” PLoSONE 11(2): e0148751. doi: 10.1371/journal.pone.0148751.
 Tan, S. S. L. & Goonawardene, N. (2017). “Internet Health Information Seeking and the Patient-Physician Relationship: A Systematic Review,” J Med Internet Res 19(1): e9.
 Bansal, G., Zahedi, F.M. and Gefen, D. (2010), “The impact of personal dispositions on information sensitivity, privacy concern and trust in disclosing health information online”, Decision Support Systems, 49(2): 138-150.
 Beldad, A., de Jong, M. and Steehouder, M. (2010), “How shall I trust the faceless and the intangible? A literature review on the antecedents of online trust”, Computer in Human Behavior, 26(5):857-869.
 Lagoe, C., & Atkin, D. (2015). “Health anxiety in the digital age: An exploration of psychological determinants of online health information seeking.” Computers in Human Behavior, 52, 484–491.
 Xie, Q., Song, W., Peng, X., Shabbir, M. (2017) "Predictors for e-government adoption: integrating TAM, TPB, trust and perceived risk", The Electronic Library, 35(1):2-20.
 Nisar, T. M., & Prabhakar, G. (2017). “What factors determine e-satisfaction and consumer spending in e-commerce retailing?” Journal of Retailing and Consumer Services, 39, 135-144. doi: 10.1016/j.jretconser.2017.07.010.
 Kim, D. J., Ferrin, D. L., Rao, R. H., (2008) A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents, Decision Support Systems, 44(2), 544-564.
 Alalwan, A., Rana, N. P., Dwivedi, Y. K., Algharabat, R., 2018. Examining factors influencing Jordanian customers' intentions and adoption of internet banking: extending UTAUT2 with risk. J. Retail. Consum. Serv. 40, 125–138.
 Hasbullah, N. A., Osman, A., Abdullah, S., Salahuddin, S. N., Ramlee, N. F., Soha, H. M. (2016). The relationship of attitude, subjective norm and website usability on consumer intention to purchase online: An evidence of Malaysian youth. Procedia Economics and Finance, 35, 493-502.
 Denvir, C. (2016). ‘Online and in the know? Public legal education, young people and the Internet’, Computers & Education, 92–93: 204-220.
 Cho V. (2006). A study of the roles of trust and risk in information –oriented online legal services using an integrated model. Information and Management, 43, 502-520.
 Alalwan, A., Dwivedi, Y. K., & Rana, N. P. (2017). Factors influencing adoption of mobile banking by Jordanian bank customers: Extending UTAUT2 with trust. International Journal of Information Management, 37(3), 99–110.
 Mortimer, G., Neale, L., Hasan, S. F. E., & Dunphy, B. (2015). Investigating the factors influencing the adoption of m-banking: A cross cultural study. International Journal of Bank Marketing, 33(4), 545–570.
 Harbour, J. and Chowdhury, G.G. (2007). Use and outcome of online health information services: A study among Scottish population. Journal of Documentation, 63 (2), 229-242.
 Mou, J. and Cohen, J. F., (2014) "A Longitudinal Study of Trust and Perceived Usefulness in Consumer Acceptance of an E-service: The Case of Online Health Services". PACIS 2014 Proceedings. 258, 1-17.
 Gasova, K. and Stofkova, K. (2017) E-government as a quality improvement tool for citizens' services. Procedia Engineering, 192, 225 – 230.
 Faqih, K. M. S., Jaradat, M. R. M. (2015) Mobile healthcare adoption among patients in a developing country environment: Exploring the influence of age and gender differences. International Business Research 8: 142-174.
 Fox, S. (2011). Health topics. Washington: Pew Research Center’s Internet & American Life Project.
 Xiao, N., Sharman, R., Rao, H. R., & Upadhyaya, S. (2012). Factors influencing online health information search: An empirical analysis of a national cancer-related survey. Decision Support Systems, 57, 417–427. doi: 10.1016=j.dss.2012.10.047.
 Wilson, T. D. (2000). Human information behavior. Informing Science, 3(2), 49–55.
 Fidel, R. (2012). Human information interaction: An ecological approach to information behavior. Cambridge, MA: MIT Press.
 Fisher, K.E., Erdeles, S. & McKechnie, L. (Eds.) (2005). Theories of information behavior. Medford, NJ: Information Today, Inc.
 Cerretani, P. I., Iturrioz, E. B., Garay, P. B. (2016) Use of information and communications technology, academic performance and psychosocial distress in university students. Comput Hum Behav 56, 119–126.
 Mokhtari, H. (2014), “A quantitative survey on the influence of students’ epistemic beliefs on their general information seeking behaviour”, Journal of Academic Librarianship, 40 Nos 3/4, 259-263.
 Leeder, C. and Shah, C. (2016) Library research as collaborative information seeking. Libr Inf Sci Res, 38(3), 202–211.
 Shah, C., Capra, R. & Hansen, P. (2017) Research agenda for social and collaborative information seeking. Library & Information Science Research 39, 140-146.
 Chen, J., Hou, X.R. and Zhao, W.L. (2016) Research on the Model of Consumer Health Information Seeking Behavior via Social Media. Int. J. Communications, Network and System Sciences, 9, 326-337.
 Dean, C., Geneus, C., Rice, S., Johns, M., Quasie-Woode, D., Broom, K., Elder, K., (2017) “Assessing the Significance of Health Information Seeking in Chronic Condition Management.” Patient Education and Counseling 100, 1519-1526.
 Davis, F. D. 1989. Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quart. 13(3), 319–339.
 Liu, C.F., Tsai, Y.C. and Jang, F.L. (2013), “Patients’ acceptance towards a web-based personal health record system: an empirical study in Taiwan”, International Journal of Environmental Research and Public Health, 10(10), 5191-5208.
 Chauhan, S., Jaiswal, M. (2017) "A meta-analysis of e-health applications acceptance: Moderating impact of user types and e-health application types", Journal of Enterprise Information Management, 30(2), 295-319.
 Fishbein, M. and Ajzen, I. (1975), Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research, Addison-Wesley Publishing Company, Don Mills, ON.
 Robson, A. & Robinson, L. (2013). Building on models of information behaviour: linking information seeking and communication. Journal of Documentation 69(2), 169-193.
 Rosenstock IM: Historical origins of the health belief model. Health Educ Monogr 2:332, 1974.
 Chen, M. S., Land, K. C. (1986) Testing the health belief model: LISREL analysis of alternative methods of causal relationships between health beliefs and preventative dental behavior. Soc Psychol Q, 49, 45–60.
 Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User acceptance of information technology: Toward a unified view. MIS Quarterly: Management Information Systems, 27(3), 425-478.
 Ajzen, I. 1991. “The Theory of Planned Behavior,” Organizational Behavior and Human Decision Processes, 50(2), 179-211.
 Taylor, S., & Todd, P. A. (1995).Understanding information technology usage: A test of competing models. Information Systems Research, 6(2), 144e176.
 Davis, F., Bagozzi, R., & Warshaw, P. (1992). Extrinsic and Intrinsic Motivation to Use Computers in the Workplace. Journal of Applied Social Psychology, 22(14), 1111–1132.
 Thompson, R., Higgins, C., & Howell, J. (1991). Personal Computing: Toward a Conceptual Model of Utilization. MIS Quarterly, 15(1), 124–143.
 Compeau, D. R., Higgins, C. A., & Huff, S. (1999). Social Cognitive Theory and Individual Reactions to Computing Technology: A Longitudinal Study. MIS Quarterly, 23(2), 145–158.
 Rogers, E. (1995). The Diffusion of Innovation. NY: The Free Press.
 Cimperman, M., Makovec Brencic, M., Trkman, P. (2016) Analyzing older users’ home telehealth services acceptance behavior—applying an Extended UTAUT model. International Journal of Medical Informatics 90, 22–31.
 Rogers, R. W. (1983). Cognitive and physiological processes in attitude change: A revised theory of protection motivation, Soc. Psychophysiol., no. July, 153–176.
 Pálsdóttir, A. (2009) Seeking information about health and lifestyle on the internet, Inf. Res. 14 (1), 389.
 Htun, N. N., Halvey, M., Baillie, L.. (2018). Beyond traditional collaborative search: Understanding the effect of awareness on multi-level collaborative information retrieval, Information Processing and Management 54, 60-87.