Investigating the Usability of a University Website from the Users’ Perspective: An Empirical Study of Benue State University Website
Websites are becoming a major component of an organization’s success in our ever globalizing competitive world. The website symbolizes an organization, interacting or projecting an organization’s principles, culture, values, vision, and perspectives. It is an interface connecting organizations and their clients. The university, as an academic institution, makes use of a website to communicate and offer computing services to its stakeholders (students, staff, host community, university management etc). Unfortunately, website designers often give more consideration to the technology, organizational structure and business objectives of the university than to the usability of the site. Website designers end up designing university websites which do not meet the needs of the primary users. This empirical study investigated the Benue State University website from the point view of students. This research was realized by using a standardized website usability questionnaire based on the five factors of usability defined by WAMMI (Website Analysis and Measurement Inventory): attractiveness, controllability, efficiency, learnability and helpfulness. The result of the investigation showed that the university website (https://portal.bsum.edu.ng/) has neutral usability level because of the usability issues associated with the website. The research recommended feasible solutions to improve the usability of the website from the users’ perspective and also provided a modified usability model that will be used for better evaluation of the Benue State University website.
Digital Object Identifier (DOI): doi.org/10.5281/zenodo.1474956Procedia APA BibTeX Chicago EndNote Harvard JSON MLA RIS XML ISO 690 PDF Downloads 701
 T. W. Mebrate, "A Framework for Evaluating Academic Website’s Quality from Students’ Perspective.", 2010.
 E. Matthew Carroll, "Usability Analysis in Practice: Assessment for Redesign of the School of Information & Library Science Web Site", 2004.
 J. Bautista et al, "Students' perspectives on university website usability: An evaluation, Pepperdine University," 2010.
 K. M. Handeli and S. A. Robila, "Design, development and testing an academic repository," in 2018 IEEE Long Island Systems, Applications and Technology Conference, LISAT 2018, 2018, pp. 1-7.
 J. Nielsen, Usability Engineering. Boston: Academic Press, 1993.
 B. Shackel, "Usability-context, framework, definition, design and evaluation," In Interacting with Computers, vol. 21(5), pp. 339-346, 2009.
 J. Preece, Human-Computer Interaction. Harlow: Addison-Wesley Press, 1994.
 Usability testing. Available: https://www.usability.gov/how-to-and-tools/methods/usability-testing.html.
 E. Caglar and A. Mentes, "The usability of University websites – A Study on European University of Lefke," International Journal of Business Information Systems, vol. 9 (6), 2012.
 M. Ekşioğlu et al, "Heuristic evaluation and usability testing: Case Study," Internationalization, Design and Global Development Lecture Notes in Computer Science, vol. 6775/2011, pp. 143-151, 2011.
 E. Sengel and S. Öncü, "Conducting preliminary steps to usability testing: Investigating the Website of Uludag University," Procedia Social and Behavioral Science, vol. 2, pp. 890-894, 2010.
 S. A. Mentes and A. H. Turan, "Assessing the usability of university websites: An Empirical Study on Namik Kemal University," Tojet, vol. 11 (3), 2012.
 A. Seffah et al, "Usability measurement and metrics: A consolidated model," Software Quality Journal, vol. 14, pp. 159-178, 2006.
 M. Jabar, U. Usman and A. Awal, "Assessing the usability of University websites from users’ perspective," Australian Journal of Basic and Applied Sciences, vol. 7(10), pp. 98-111, 2013.
 B. Andres and L. Vitaveska, "Behavior research methods, instruments, & computers- remote web usability testing," vol. 35 (3), pp. 364-368, 2003.
 S. Akuma et al, "Comparative analysis of relevance feedback methods based on two user studies," Comput. Hum. Behav., vol. 60, pp. 138-146, 7, 2016.
 S. Akuma, "Investigating the Effect of Implicit Browsing Behaviour on Students’ Performance in a Task Specific Context," International Journal of Information Technology and Computer Science (IJITCS), vol. 6, (5), pp. 11-17, 2014.