Commenced in January 2007
Paper Count: 31533
Musculoskeletal Pain, Work Characteristics and Presenteeism among Hotel Employees
Abstract:Musculoskeletal problems in the hotel sector have been little studied. The aim of this study was to examine relationships of musculoskeletal pain and work characteristics with presenteeism, i.e., feeling sick but going to work anyway. Data of a self-reported questionnaire were collected from 1,101 employees, who joined the study on a voluntary basis from four hotels in northern Taiwan. The results showed that respondents who were female, were younger, had a higher educational level, and worked in the real-service department had higher presenteeism. There were significant positive associations between presenteeism and heavy loads, frequent beatings or hits of hard objects, improper bench height, employees’ lower limb and lower back pain. Our study results imply that knowledge of work characteristics and employees' musculoskeletal problems could be advantageously used to reduce presenteeism in the workplace.
Digital Object Identifier (DOI): doi.org/10.5281/zenodo.1340552Procedia APA BibTeX Chicago EndNote Harvard JSON MLA RIS XML ISO 690 PDF Downloads 505
 PD-IM. Jäger, B. Griefahn, F. Liebers, D-IU. Steinberg, B. für Arbeitsschutz, "Preventing musculoskeletal disorders in the workplace," 2003.
 D. Iverson, KL. Lewis, P. Caputi, S.Knospe, "The cumulative impact and associated costs of multiple health conditions on employee productivity," J Occup Environ Med., vol.52, no. 12, pp. 1206-1211, Dec. 2010.
 Directorate General of Budget AaS, Executive Yuan, "Analysis of Wage and Productivity 2013," Available from: http://www.dgbas.gov.tw/ct.asp?xItem=787&ctNode=3252.
 JY. YW. Chyuan, C.Y. Li, C.Y. Chen, "A Cross-Sectional Study of Musculoskeletal Discomfort with Hotel Guestroom Attendant Work Content" J Occup Saf Health, vol. 15, no. 3, pp. 232-242, 2007.
 JY. YW. Chyuan, C.Y. Li, C.Y. Chen, "A Study of Low Back Discomfort among Hotel Guestroom Attendants," Chinese Journal of Occupational Medicine, vol. 14, no. 1, pp. 1-11, 2007.
 JY. SC. Chyuan, C. Y. Li, C. Y. Chen, L. W. Liu "Musculoskeletal Discomfort/Sleep Disorder/Quality of Life among Hotel Room Attendants," Journal of Occupational Safety and Health., vol. 19, no. 3, pp. 361-388, 2011.
 I. Halim, A. R. Omar, "Development of prolonged standing strain index to quantify risk levels of standing jobs," Int J Occup Saf Ergon.,vol. 18, no. 1, pp. 85-96, Mar. 2012.
 S. Rao, J. L. Riskowski, M. T. Hannan, "Musculoskeletal conditions of the foot and ankle: Assessments and treatment options," Best Practice & Research Clinical Rheumatology, vol. 26, no. 3, pp. 345-368, May 2012.
 I. Kuorinka, B. Jonsson, A. Kilbom, H. Vinterberg, F. Biering-Sorensen, G. Andersson, et al., "Standardised Nordic questionnaires for the analysis of musculoskeletal symptoms," Appl Ergon., vol. 18, no. 3, pp.233-237, Sep. 1987.
 U. Bergqvist, E. Wolgast, B. Nilsson, M.Voss, "Musculoskeletal disorders among visual display terminal workers: individual, ergonomic, and work organizational factors," Ergonomics, vol. 38, no. 4, pp. 763-776, 1995.
 JY. DC. Chyuan, W. Y. Yeh, C. Y. Li, "An ergonomic survey of work content and posture among hotel foodservice employees in Taiwan," Chinese Journal of Occupational Medicine, vol. 10, no. 4, pp. 259-268, 2003.
 J. Y. Chyuan, C. L. Du, W. Y. Yeh, C. Y. Li, "Musculoskeletal disorders in hotel restaurant workers," Occup Med (Lond), vol. 54, no. 1, pp.55-57, Feb. 2004.
 E. Haukka, P. Leino-Arjas, S. Solovieva, R. Ranta, E. Viikari-Juntura, H. Riihimaki, "Co-occurrence of musculoskeletal pain among female kitchen workers," Int Arch Occup Environ Health, vol. 80, no. 2, pp.141-148, May 2006.
 E. Haukka, A. Ojajarvi, E. P. Takala, E. Viikari-Juntura, P. Leino-Arjas, "Physical workload, leisure-time physical activity, obesity and smoking as predictors of multisite musculoskeletal pain. A 2-year prospective study of kitchen workers," Occup Environ Med., vol. 69, no. 7, pp. 485-492, Apr. 2012.
 N. Krause, T. Scherzer, R.Rugulies, "Physical workload, work intensification, and prevalence of pain in low wage workers: Results from a participatory research project with hotel room cleaners in Las Vegas," Am J Ind Med. vol. 48, no. 5, pp. 326-337, 2005.
 G. Aronsson, K. Gustafsson, "Attendance presenteeism: Prevalence, attendance-pressure factors, and an outline of a model for research," J Occup Environ Med., vol. 47, no. 9, pp. 958-966, 2005.
 C. Koopman, K. R. Pelletier, J. F. Murray, C. E. Sharda, M. L. Berger, R. S. Turpin, et al., "Stanford presenteeism scale: health status and employee productivity," J Occup Environ Med., vol. 44, no. 1, pp. 14-20, Jan. 2002.
 W. N. Burton, G. Pransky, D. J. Conti, C. Y. Chen, D. W. Edington, "The association of medical conditions and presenteeism," J Occup Environ Med., vol. 46, no. 6 Suppl, pp.S38-45, Jun. 2004.
 S. G. van den Heuvel, G. A. Geuskens, W.E. Hooftman, L. L. J. Koppes, S. N. J. van den Bossche, "Productivity Loss at Work; Health-Related and Work-Related Factors," J Occup Rehabil., vol.20, no. 3, pp. 331-339, 2010.
 M. Taloyan, G. Aronsson, C. Leineweber, L. Magnusson Hanson, K. Alexanderson, H. Westerlund, "Sickness presenteeism predicts suboptimal self-rated health and sickness absence: a nationally representative study of the Swedish working population," PLoS ONE, vol. 7, no. 9, pp. e44721, Sep. 2012.
 G. Johns, "Attendance dynamics at work: the antecedents and correlates of presenteeism, absenteeism, and productivity loss," J Occup Health Psychol., vol. 16, no. 4, pp. 483-500, Aug. 2011.
 SP. CC. Wu, "Ergonomics Study for Musculoskeletal Injuriesof Hotel Housekeeping Worker," Journal of Occupational Safety and Health, vol. 15, no. 2, pp. 179-190, 2007.
 F.A. Pinheiro, B.T. Troccoli, C.V. Carvalho, "Validity of the Nordic Musculoskeletal Questionnaire as morbidity measurement tool," Rev Saude Publica., vol. 36, no. 3, pp. 307-312, July 2002.
 J. O. Crawford, "The Nordic Musculoskeletal Questionnaire," Occupational Medicine, vol. 57, no. 4, pp. 300-301, 2007.
 Institute of Labor OSAH, Ministry of Labor Taiwan, "Research of Evaluation of Ergonomics and Musculoskeletal Health Conditions in Taiwan," Available from: https://labor-elearning.mol.gov.tw/ base/10001/door/ %E5%A0%B1%E5%91%8A%E5%8D%80/ 795_ILOSH103-H504%E8%82%8C%E8%82%89%E9%AA%A8%E9%AA%BC%E5%81%A5%E5%BA%B7%E7%8B%80%E6%85%8B%E4%B9%8B%E8%81%B7%E5%A0%B4%E7%9B%B8%E9%97%9C%E5%9B%A0%E5%AD%90%E9%97%9C%E8%81%AF%E6%80%A7%E6%8E%A2%E8%A8%8E.pdf: 2014.
 K. J. Howard, T. G. Mayer, R. J. Gatchel, "Effects of presenteeism in chronic occupational musculoskeletal disorders: stay at work is validated," J Occup Environ Med., vol. 51, no. 6, pp. 724-731, May 2009.
 E. Gosselin, L. Lemyre, W. Corneil, " Presenteeism and absenteeism: differentiated understanding of related phenomena," J Occup Health Psychol. Jan. 2013.
 K. Gustafsson, S. Marklund, "Associations between health and combinations of sickness presence and absence," , vol. 64, no. 1, pp. 49-55, Dec. 2014.
 G. Aronsson, K. Gustafsson, M. Dallner, "Sick but yet at work. An empirical study of sickness presenteeism," J Epidemiol Community Health, vol. 54, no. 7, pp. 502-509, June 2000.
 M. F. Hilton, P. A. Scuffham, J. Sheridan, C. M. Cleary, H. A. Whiteford, "Mental ill-health and the differential effect of employee type on absenteeism and presenteeism," J Occup Environ Med. vol. 50, no. 11, pp. 1228-1243, Nov. 2008.
 M. Voss, S. Stark, L. Alfredsson, E. Vingard, M. Josephson, "Comparisons of self-reported and register data on sickness absence among public employees in Sweden," Occup Environ Med., vol. 65, no. 1, pp. 61-67, Aug. 2008.
 M. E. Short, R. Z. Goetzel, X. Pei, M. J. Tabrizi, R. J. Ozminkowski, T. B. Gibson, et al., "How accurate are self-reports? Analysis of self-reported health care utilization and absence when compared with administrative data," J Occup Environ Med., vol. 51, no. 7, pp. 786-796, June 2009.
 H. J. de Vries, M. F. Reneman, J. W. Groothoff, J. H. Geertzen, S. Brouwer, "Self-reported work ability and work performance in workers with chronic nonspecific musculoskeletal pain," J Occup Rehabil., vol. 23, no. 1, pp. 1-10, June 2013;23(1):1-10.