The Importance of Applying Established Web Site Design Principles on an Online Performance Management System
An online performance management system was evaluated, and recommendations were made to improve the system. The study shows the effects of not adhering to the established web design principles and conventions. Furthermore, the study indicates that if the online performance management system is not well designed, it may have negative effects on the overall usability of the system and these negative effects will have consequences for both the employer and employees. The evaluation was done in terms of the usability metrics of effectiveness, efficiency and user satisfaction. Effectiveness was measured in terms of the success rate with which users could execute prescribed tasks in a sandbox system. Efficiency was expressed in terms of the time it took participants to understand what is expected of them and to execute the tasks. Post-test questionnaires were used in order to determine the satisfaction of the participants. Recommendations were made to improve the usability of the online performance management system.
Digital Object Identifier (DOI): doi.org/10.5281/zenodo.1317060Procedia APA BibTeX Chicago EndNote Harvard JSON MLA RIS XML ISO 690 PDF Downloads 761
 Aguinis, H. (2009). Performance management. (2nd ed.). Upper Saddle River, NJ: Pearson Prentice Hall.
 Aguinis, H., Joo, H. & Gottfredson, R. K. (2011). Why we hate performance management – and why we should love it. Business Horizons. 54, pp. 503-507.
 Chin, J.P., Diehl, V.A., & Norman, K.L. (1988). Development of an instrument measuring user satisfaction of the human-computer interface. In CHI `88 Conference Proceedings: Human Factors in Computing Systems (New York, 1988), ACM Press, pp. 213-218.
 Chu, S., Paul, N. & Ruel, L. (2009). Using eye tracking technology to examine the effectiveness of design elements on news websites. Information Design Journal. 17(1), pp. 31-43.
 Cooke, L. (2005). Eye tracking: How it works and how it relates to usability. Technical communication. 52(4), pp. 456-463.
 De Waal, A. A. & Counet, H. (2009). Lessons learned from performance management systems implementations. International Journal of Productivity and Performance Management. 58(4), pp. 367-390.
 Dix, A., Finlay, J., Abowd, G. & Beale, R. (1998). Human-computer interaction. Hertfordshire: Prentice Hall Europe.
 Dumas, J.S & Redish, J.C. (1993). A practical guide to usability testing. Norwood, NJ: Ablex Publishing Corporation.
 Eghdam, A., Forsman, J., Falkenhav, M., Lind, M. & Koch, S. (2011). Combining usability testing with eye-tracking technology: evaluation of a visualization support for antibiotic use in intensive care. User Centred Networked Health Care. 2011, pp. 945-949. DOI = 10.3233/978-1-60750-806-9-945.
 Ferreira, A. & Otley, D. (2009). The design and use of performance management systems: An extended framework for analysis. Management Accounting Research. 20, pp. 263-282.
 Galitz, W.O. (2002). The Essential Guide to User Interface Design. (2nd ed.). New York: John Wiley & Sons.
 Hofstee, E. (2006). Constructing a good dissertation. EPE. Sandton, South Africa.
 Lenzner, T., Kaczmirek, L. & Galesic, M. (2014). Left feels right: A usability study on the position of answer boxes in web surveys. Social Science Computer Review. 32(6), pp. 743-764.
 Nankervis, A. R. & Compton, R. L. (2006). Performance management: Theory in practice? Asia Pacific Journal of Human Resources. 44(1), pp.83-101.
 Nielsen, J. (1995). 10 Usability Heuristics for User Interface Design. Retrieved on 24/11/2015 from: http://www.nngroup.com/articles/ten-usability-heuristics/
 Olmsted-Hawala, E., Holland, T. & Quach, V. (2014). Usability testing. In J. R. Bergstrom and A. J. Schall (Eds.), Eye tracking in user experience design, (pp. 49-80). Elsevier - Morgan Kaufmann: Waltham, USA.
 Sekaran, U, & Bougie, R. (2013). Research methods for business. (6th ed.). Chichester: John Wile & Sons Ltd.
 Tüzün, H., Akinci, A., Kurtoğlu, M., Atal, D and Pala, F.K. (2013). A study on the usability of a university registrar’s office website through methods of authentic tasks and eye tracking. The Turkins Online Journal of Educational Technology. 12(2), pp. 26-38.
 University of the Free State. (2015). Performance Management Manual. Division: Performance Management and Staff Development.
 Warner, J. (2006). UBS’s online performance management system contributes to business integration. Competency & Emotional Intelligence. 14(1), pp. 5-8.