Commenced in January 2007
Frequency: Monthly
Edition: International
Paper Count: 32722
Determinants of E-Government Services Adoption from the African Students’ Perspective

Authors: Isaac Kofi Mensah, Jianing Mi, Cheng Feng


The patronage of e-government services (demand side of e-government) is vital to the successful implementation of e-government initiatives. The purpose of this study is to explore the predictors determining the willingness of African students in China to adopt and use e-government services. The Unified Theory of Acceptance and Use of Technology (UTAUT) will be used as the theoretical foundation for this research. Research instrument will be developed and administered to 500 African students in China. Factors such as performance expectancy, effort expectancy, social influence, facilitating conditions and culture will be investigated to determine its significant impact on the willingness to use e-government services. This study is a research in progress. The outcome of this study will provide valuable recommendations to improve the provision of public services through e-government.

Keywords: E-government, e-government services, predictors UTAUT.

Digital Object Identifier (DOI):

Procedia APA BibTeX Chicago EndNote Harvard JSON MLA RIS XML ISO 690 PDF Downloads 1180


[1] Tisdell, C. A., Thirty years of economic reform and openness in China: Retrospect and prospect. 2008, University of Queensland, School of Economics.
[2] Managi, S. and S. Kaneko, Chinese economic development and the environment. 2010: Edward Elgar Publishing.
[3] Schaupp, L. C. and L. Carter, The impact of trust, risk and optimism bias on E-file adoption. Information Systems Frontiers, 2010. 12(3): p. 299-309.
[4] Joseph, R.C., A structured analysis of e-government studies: Trends and opportunities. Government Information Quarterly, 2013. 30(4): p. 435-440.
[5] West, D.M., Improving technology utilization in electronic government around the world, 2008. 2008: Brookings Institution, Governance Studies.
[6] McDermott, P., Building open government. Government Information Quarterly, 2010. 27(4): p. 401-413.
[7] Worldbank. E-government 2015 (cited 2017 24th August); Available from:
[8] Akman, I., et al., E-Government: A global view and an empirical evaluation of some attributes of citizens. Government Information Quarterly, 2005. 22(2): p. 239-257.
[9] Hackney, R., S. Jones, and A. Lösch, Towards an e-Government efficiency agenda: the impact of information and communication behaviour on e-Reverse auctions in public sector procurement. European Journal of Information Systems, 2007. 16(2): p. 178-191.
[10] Tolbert, C. J. and K. Mossberger, The effects of e‐government on trust and confidence in government. Public administration review, 2006. 66(3): p. 354-369.
[11] Watson, R. T. and B. Mundy, A strategic perspective of electronic democracy. Communications of the ACM, 2001. 44(1): p. 27-30.
[12] . Seo, D. and M. Bernsen, Comparing attitudes toward e-government of non-users versus users in a rural and urban municipality. Government Information Quarterly, 2016. 33(2): p. 270-282.
[13] Venkatesh, V., et al., User acceptance of information technology: Toward a unified view. MIS quarterly, 2003: p. 425-478.
[14] . ME, A., Towards a UTAUT-based Model for the Study of EGovernment Citizen Acceptance in Saudi Arabia. World Academy of Science, Engineering and Technology, International Journal of Social, Behavioral, Educational, Economic, Business and Industrial Engineering, 2012. 6(4): p. 376-382.
[15] Alshehri, M., et al., The Effects of Website Quality on Adoption of E-Government Service: An Empirical Study Applying UTAUT Model Using SEM. arXiv preprint arXiv:1211.2410, 2012.
[16] Alshehri, M., S. Drew, and R. Al Ghamdi, Analysis of citizens acceptance for e-government services: applying the UTAUT model. arXiv preprint arXiv:1304.3157, 2013.
[17] Rabaa'i, A.A., The use of UTAUT to investigate the adoption of e-government in Jordan: a cultural perspective. International Journal of Business Information Systems, 2017. 24(3): p. 285-315.
[18] Venkatesh, V., J. Y. Thong, and X. Xu, Consumer acceptance and use of information technology: extending the unified theory of acceptance and use of technology. 2012.
[19] Lescevica, M., E. Ginters, and R. Mazza, Unified theory of acceptance and use of technology (UTAUT) for market analysis of FP7 CHOReOS products. Procedia Computer Science, 2013. 26: p. 51-68.
[20] Chiemeke, S., et al., A Framework for Electronic Commerce Adoption: A Study in Kaduna State, Nigeria. Science World Journal, 2014. 9(3): p. 20-26.
[21] Junadiª, S., A model of factors influencing consumer’s intention to use e-payment system in Indonesia. 2015.
[22] Tarhini, A., et al., Extending the UTAUT model to understand the customers’ acceptance and use of internet banking in Lebanon: A structural equation modeling approach. Information Technology & People, 2016. 29(4): p. 830-849.
[23] Tan, P. J. B., Applying the UTAUT to understand factors affecting the use of English e-learning websites in Taiwan. Sage Open, 2013. 3(4): p. 2158244013503837.
[24] Marques, B. P., J. E. Villate, and C. V. Carvalho. Applying the UTAUT model in engineering higher education: Teacher's technology adoption. in Information Systems and Technologies (CISTI), 2011 6th Iberian Conference on. 2011. IEEE.
[25] Tarhini, A., A. B. Mohammed, and M. Maqableh, Modeling Factors Affecting Student’s Usage Behaviour of E-Learning Systems in Lebanon. International Journal of Business and Management, 2016. 11(2): p. 299.
[26] Lu, N. L. and V. T. Nguyen, Online Tax Filing—E-Government Service Adoption Case of Vietnam. Modern Economy, 2016. 7(12): p. 1498.
[27] Rodrigues, G., J. Sarabdeen, and S. Balasubramanian, Factors that influence consumer adoption of e-government services in the UAE: A UTAUT model perspective. Journal of Internet Commerce, 2016. 15(1): p. 18-39.
[28] Zawaideh, F. H., Acceptance of E-Government Services among Jordanian Citizen. 2016.
[29] Kurfalı, M., et al., Adoption of e-government services in Turkey. Computers in Human Behavior, 2017. 66: p. 168-178.
[30] Chopra, S. and P. Rajan, Modeling intermediary satisfaction with mandatory adoption of e-government technologies for food distribution. Information Technologies & International Development, 2016. 12(1): p. pp. 15-34.
[31] Bhuasiri, W., et al., User Acceptance of e-government Services: Examining an e-tax Filing and Payment System in Thailand. Information Technology for Development, 2016. 22(4): p. 672-695.
[32] Dikko, M., Establishing construct validity and reliability: Pilot testing of a qualitative interview for research in takaful (Islamic insurance). The Qualitative Report, 2016. 21(3): p. 521.
[33] Van Teijlingen, E. R. and V. Hundley, The importance of pilot studies. Social research update, 2001. 35(4): p. 1-4.
[34] Tashakkori, A. and C. Teddlie, Sage handbook of mixed methods in social & behavioral research. 2010: Sage.
[35] Watson, R., I. Atkinson, and K. Rose, Pilot studies: to publish or not? Journal of Clinical Nursing, 2007. 16(4): p. 619-620.
[36] Sekaran, U. and R. Bougie, Research methods for business: A skill building approach. 2016: John Wiley & Sons.
[37] Van Wijk, E. and T. Harrison, Managing ethical problems in qualitative research involving vulnerable populations, using a pilot study. International Journal of Qualitative Methods, 2013. 12(1): p. 570-586.