A Systematic Literature Review on Changing Customer Requirements for Sustainable Design over Time

Authors: Lara F. Horani

Abstract:

Design is one of the most important stages in the process of product development. Product design has experienced significant changes over the years ranging from concentrating on cost and performance to combining economic, environmental and social considerations in customer requirements. Its evolution is in accordance with rapidly changing technology, economic situations, and climate change and environmental issues, as well as social context. Within product design, sustainability is a concept that balances economic, social and environmental aspects. This research aims to express changes in customer requirements over time from the viewpoint of sustainable design. It does so by systematically reviewing a broad scope of sustainable design literature. There is a need for a model to consider the changes that take place in customer requirements over time to build a successful relationship with customers which has been presented. Today’s literature does very little to even mention it, let alone present any progress in it. Systematic literature reviews are conducted primarily to: summarize the existing literature around a subject, highlight commonalities to build consensus, illuminate differences, identify gaps that can be filled, provide a background to position future research, and build a framework that can help designers meet the challenges of sustainable design.

Keywords: Sustainable design, customer requirements for sustainable design, changing customer requirements for sustainable design, systematic literature reviews.

Digital Object Identifier (DOI): doi.org/10.5281/zenodo.1130371

References:

[1] Belmane, I., Karaliunaite, I., Moora, H., Uselyte, R., Viss, V., 2003. Eco-design in the Baltic States' Industry: Feasibility Study. Nordic Council of Ministries, Copenhagen.
[2] Biju, P., Shalij, P., Prabhushankar, G., 2015. Evaluation of customer requirements and sustainability requirements through the application of fuzzy analytic hierarchy process. Journal of Cleaner Production 108, 808-817.
[3] Bonvoisin, J., Lelah, A., Mathieux, F., Brissaud, D., 2014. An integrated method for environmental assessment and ecodesign of ICT-based optimization services. J. Clean. Prod. 68, 144-154.
[4] Boztepe, A., 2012. Green Marketing and Its Impact on Consumer Buying Behavior. European Journal of Economic and Political Studies ejeps -5. 1.
[5] Brown, M., 1996. Environmental policy in the hotel sector: ‘‘green’’ strategy or stratagem. International Journal of Contemporary Hospitality Management 8 (3), 18–23.
[6] Brundtland. G., 1987. World commission on environment and development, our common future. Oxford University Press Oxford/New York, pp. 8–9.
[7] Buckow, K., Quade, M., Rienhoff, O., Nussbeck. S., 2016. Changing requirements and resulting needs for IT-infrastructure for longitudinal research in the neurosciences Neuroscience Research 102, 22–28.
[8] Busse, D., Dalal, B., Blevis, E., Fore, D., Howard, C., Lee L., 2009. Designing for a Sustainable Future. ACM 978-1-60558-403-4/09/10.
[9] Chang, A., Tsai A., 2015. Sustainable design indicators: Roadway project as an example. Ecological Indicators 53, 137–143.
[10] Chen, C., Tsai, D., 2007. How destination image and evaluative factors affect behavioral intentions? Tourism Management 28 (4), 1115–1122.
[11] Chen, D., Schudeleit, T., Posselt, G., Thiede, S., 2013. A state-of-the-art review and evaluation of tools for factory sustainability assessment. Proc. CIRP 9, 85-90.
[12] Chen, L., Li, S., Mo. Z., 2011. Sustainable design principles and methods for product development. IEEE 18th International Conference on Industrial Engineering and Engineering Management.
[13] Chertow, M., 2001. The IPAT Equation and Its Variants: Changing Views of Technology and Environmental Impact. J. Ind. Ecol., 4, 1, pp. 13–29.
[14] Chitchyan, R., Becker, C., Betz, S., Duboc, L., Penzenstadler, B., Seyff, N., Venters C., 2016. Sustainability Design in Requirements Engineering: Stateof Practice. ACM 38th IEEE International Conference on Software Engineering Companion.
[15] Choi, K., Nies, L., Ramani, K., 2008. A Framework for the Integration of Environmental and Business Aspects Toward Sustainable Product Development. J. Eng. Design, 19_5_, pp. 431–446.
[16] Colvin, J., Blackmore, C., Chimbuya, S., Collins, K., Dent, M., Goss, J., Ison, R., Roggero, P., Seddaiu G., 2013. In search of systemic innovation for sustainable development: A design praxis emerging from a decade of social learning inquiry. Research Policy 43. 760–771.
[17] Cor, E., Zwolinski. P., 2014. A procedure to define the best design intervention strategy on a product for a sustainable behavior of the user, Procedia CIRP 15, 425 – 430.
[18] Corsano, G., Vecchietti, A., Montagna, J., 2011. Optimal design for sustainable bioethanol supply chain considering detailed plant performance model. Computers and Chemical Engineering 35, 1384– 1398.
[19] Costa, G.J., Gouvinhas, R.P., 2002. The utilisation of ecodesign practises within Brazilian SME companies. In: 7th International towards Sustainable Product Design Conference Proceedings, Chiswick, the United Kingdom.
[20] Cross N., 2000. Engineering design methods: strategies for product design, vol. 58. Wiley Chichester.
[21] Crul, M., 2003. Ecodesign in Central America (PhD thesis). Delft University of Technology, Delft, the Netherlands.
[22] Curran, M., 2006, “Life Cycle Assessment: Principles and Practice,” Paper No. EPA/600/R-06/060, Washington DC.
[23] Dhillon. B., 1998. Advanced design concepts for engineers. CRC Press.
[24] Durif, F., Boivin, C., Julien C., 2010. In search of a green product definition. Innovative Marketing, Volume 6, Issue 1.
[25] Dym, C., Little, P., Orwin, E., Spjut, R., 2004. Engineering design: A project based introduction. Wiley New York.
[26] Fargnoli, M., De Minicis, M., Tronci, M., 2014. Design Management for Sustainability: An integrated approach for the development of sustainable products. Journal of Engineering and Technology Management 34, 29–45.
[27] Farias, F., 2013. Contemporary Strategies for Sustainable Design. PhD Dissertation. Texas A&M University.
[28] Firman, M., Hassan, C., Sulaiman, C., Mahmud, N., Mokhtar, S., Khairulzan, Y., 2012. “Eco-costs per Value Ratio Assessment of Construction Waste: A Study in Klang Valley, Malaysia.” Journal of Environmental Research and Development 7 (1): 99–106.
[29] Formentini, M., Taticchi, P., 2016. Corporate sustainability approaches and governance mechanisms in sustainable supply chain management. Journal of Cleaner Production 112. 1920-1933.
[30] Gaha, R., Yannou, B., Benamara, A., 2014. A new eco-design approach on CAD systems. Int. J. Precis. Eng. Manuf. 15, 1443-1451.
[31] Gaziulusoy, A., Boyle, C., McDowall, R., 2013. System innovation for sustainability: a systemic double-flow scenario method for companies Journal of Cleaner Production 45. 104-116.
[32] Ghadimi, P., Azadnia, A.H., Yusof, N.H., Saman, M.Z.M., 2012. A weighted fuzzy approach for product sustainability assessment: a case study in automotive industry. J. Clean. Prod. 33, 10-21.
[33] Griese, H., Stobbe, L., Reichl, H., SteveIs, A., 2005. Eco-Design and Beyond - Key Requirements for a Global Sustainable Development. 0-7803-8806, IEEE.
[34] Grober U., 2007. Deep roots — A conceptual history of "sustainable development" (Nachhaltigkeit), Wissenschaftszentrum Berlin für Sozialforschung,
[35] Gungor, Z., Evans S., 2015. Eco-effective changeovers; changing a burden into a manufacturing capability. Procedia CIRP 26, 527 – 532.
[36] Guy S., 2011. Designing fluid futures: Hybrid transitions to sustainable Architectures. Environmental Innovation and Societal Transitions (1) 140–145.
[37] Hanes, R., 2015. Multidisciplinary modeling for sustainable engineering design and assessment. PhD Dissertation. The Ohio State University.
[38] Harper, S., Thurston, D., 2008. Incorporating Environmental Impacts in Strategic Redesign of an Engineered System. ASME J. Mech. Des., 130, 3, p. 031101.
[39] Hashim, A., Dawal. S., 2012. Kano Model and QFD integration approach for Ergonomic Design Improvement. International Conference on Business Innovation and Technology Management. Procedia - Social and Behavioral Sciences 57, 22 – 32.
[40] Hassan, M., Saman, M., Sharif, S., Omar, B., 2012. An integrated MA-AHP approach for selecting the highest sustainability index of a new product. Proc. Soc. Behav. Sci. 57, 236-242.
[41] Hayles. C., 2015. Environmentally sustainable interior design: A snapshot of current supply of and demand for green, sustainable or Fair Trade products for interior design practice. International Journal of Sustainable Built Environment (4) 100–108.
[42] Hosseinpour. A., 2013. Integration of Axiomatic Design with Quality Function Deployment for Sustainable Modular Product Design. Master thesis. University of Manitoba.
[43] Inayat, I., Salim, S., Marczak, S., Daneva, M., Shamshirband, S., 2014. A systematic literature review on agile requirements engineering practices and challenges.
[44] Irvine, K., Weigelhofer, G., Popescu, I., Pfeiffer, E., Păun, A., Drobot, R., Gettel, G., Staska, B., Stanica, A., Hein, T., Habersack h., 2016. Educating for action: Aligning skills with policies for sustainable development in the Danube river basin. Science of the Total Environment (543) 765–777.
[45] Jagadish, Ray A., 2014. Cutting Fluid Selection for Sustainable Design for Manufacturing: An Integrated Theory. Procedia Materials Science 6, 450 – 459.
[46] Janes, A., Remencius, T., Sillitti, A., Succi G., 2013. Managing changes in requirements: an empirical investigation. Journal of software: evolution and process. 2013; 25:1273–1283.
[47] Jin, J., Ji, P., Gu R., 2016. Identifying comparative customer requirements from product online reviews for competitor analysis. Engineering Applications of Artificial Intelligence 49, 61–73.
[48] Kalafatis, S., Pollard, M., East, R., Tsogas, M.H., 1999. Green marketing and Ajzen’s theory of planned behavior: a cross-market examination. Journal of Consumer Marketing 16 (5), 441–460.
[49] Kimita, K., Shimomura, Y., Arai. T., 2009. A customer value model for sustainable service design. CIRP Journal of Manufacturing Science and Technology 1, 254–261.
[50] Kondoh, S., Komoto, H., Kishita, Y., Fukushige, S., 2014. Toward a sustainable business design: a survey. Procedia CIRP 15, 367 – 372.
[51] Kong, W., Harun, A., Sulong, R., Lily, J., 2014. The Influence of Consumers Perception of Green Products on Green Purchase Intention, International Journal of Asian Social Science, 4(8): 924-939.
[52] Küçüksayraç. E., 2015. Design for sustainability in companies: strategies, drivers and needs of Turkey's best performing businesses. Journal of Cleaner Production 106, 455-465.
[53] Tukker, A., Haag, E., Eder, P., 2000. Eco-design: European State of the Art - Part I: Comparative Analysis and Conclusions. European Commission - JRC Institute Prospective Technological Studies, Brussels.
[54] Kulatunga, K., Karunatilake, N., Weerasinghe, N., Ihalawatta, R., 2015. Sustainable Manufacturing based Decision Support model for Product Design and Development Process. Procedia CIRP 26, 87 – 92.
[55] Lakhtakia, A., 2010. Sustainability research and sustainable research. Journal of Nano photonics, Vol. 4, 049901.
[56] Laroche, M., Bergeron, J., Barbaro-Forleo, G., 2001. Targeting consumers who are willing to pay more for environmentally friendly products. Journal of Consumer Marketing 18 (6), 503–520.
[57] Lin, C., Amy, H., Kang H., 2013. An Integrated New Product Development Framework – An Application on Green and Low-carbon Products. International Journal of Systems Science May: 1–21.
[58] Lueg, R., Radlach R., 2016. Managing sustainable development with management control systems: A literature review. European Management Journal 34, 158e171.
[59] Mokhtar, S., Deng Y., 2014. Sustainable Design in Event Design: Opportunities and Limitations. Journal of Clean Energy Technologies, Vol. 2, No. 2.
[60] Mont, O., 2002. Clarifying the concept of product–service system. Journal of Cleaner Production 10, 237–245.
[61] Morioka, S., Carvalho, M., 2016. A systematic literature review towards a conceptual framework for integrating sustainability performance into business. Journal of Cleaner Production. Pp.1-13.
[62] Morris J., 2011. Rebirth Analysis for Sustainable Design: A Theory, Method, and Tool. PhD thesis. Rensselaer Polytechnic Institute.
[63] Murto, P., Person, O., Ahola M., 2014. Shaping the face of environmentally sustainable products: image boards and early consumer involvement in ship interior design. Journal of Cleaner Production (75) 86-95.
[64] Papalambros, P., 2009. Who Cares for Planet Earth? ASME J. Mech. Des., 131_2_, p. 020201.
[65] Pugh, S., 1991. Total design: integrated methods for successful product engineering. Addison-Wesley Wokingham.
[66] Pusporini, P., Abhary, K., Luong, L., 2013. Integrating Environmental Requirements into Quality Function Deployment for Designing Eco-Friendly Product. International Journal of Materials, Mechanics and Manufacturing, Vol. 1, No. 1.
[67] Raharjo, H., Xie, M., Brombacher, A., 2011. A systematic methodology to deal with the dynamics of customer needs in Quality Function Deployment. Expert Systems with Applications 38, 3653–3662.
[68] Raharjo, H., Xie, M., Goh, T., Brombacher, A., 2007. A methodology to improve higher education quality using the quality function deployment and analytic hierarchy process. Total Quality Management and Business Excellence, 18(10), 1097–1115.
[69] Riel, A., Lelah, A., Mandil, G., Rio, M., Tichkiewitch, S., Zhang, F., Zwolinski, P., 2015. An innovative approach to teaching sustainable design and management. Procedia CIRP (36) 29 – 34.
[70] Roberts, J., 1996. Green consumers in the 1990s: profile and implications for advertising. Journal of Business Research 36, 217–231.
[71] Romli, A., Prickett, P., Setchi, R., Soe, S., 2015. Integrated eco-design decision-making for sustainable product development. International Journal of Production Research, Vol. 53, No. 2, 549–571.
[72] Sauvé, S., Bernard, S., Sloan, P., 2016. Environmental sciences, sustainable development and circular economy: Alternative concepts for trans-disciplinary research. Environmental Development 17 (2016) 48–56.
[73] Schuh, G., Schiffer, M., Arnoscht, J., 2012. Scenario Based Development of Robust Product Architectures. 2012 Proceedings of PICMET '12: Technology Management for Emerging Technologies.
[74] Schuh, G., Arnoscht, J., Völker, M., 2012. Product Design Leverage on the Changeability of Production Systems. CIRP Conference on Manufacturing Systems Procedia CIRP 3, 305 – 310.
[75] Shove, E., Pantzar, M., Watson, M. 2012. The Dynamics of Social Practice. Everyday Life and How It Changes. London: Sage, 2012. 191 p.
[76] Skerlos, S., 2015. Promoting effectiveness in sustainable design. Procedia CIRP 29, 13 – 18.
[77] Stock, T., Seliger, G., 2016. Opportunities of Sustainable Manufacturing in Industry 4.0. Procedia CIRP 40. 536 – 541.
[78] Strömberg, H., Rexfelt, O., Karlsson, I., Sochor. J., 2015. Trying on change – Trialability as a change moderator for sustainable travel behavior. Travel Behaviour and Society 4, 60–68.
[79] Tan, F., Lu Z., 20116. Assessing regional sustainable development through an integration of nonlinear principal component analysis and Gram Schmidt orthogonalization. Ecological Indicators 63, 71–81.
[80] Van Hemel, C., 1998. Ecodesign Empirically Explored: Design for Environment in Dutch Small and Medium-sized Enterprises (PhD thesis). Delft University of Technology, Delft, The Netherlands.
[81] Van Hemel, C., Cramer, J., 2002. Barriers and stimuli for ecodesign in SMEs. J. Clean. Prod. 10, 439e453.
[82] Verhulst, E. 2012. The human side of sustainable design implementation from the perspective of change management. Antwerpen University.
[83] Varsei, S. Polyakovskiy, 2015. Sustainable supply chain networked sign: Acase of the wine industry in Australia M.omega.11.009.
[84] Vezzoli, C., Ceschin, F., Diehl, J., Kohtala, C., 2015. New design challenges to widely implement ‘Sustainable Producte Service Systems. Journal of Cleaner Production 97, 1-12.
[85] Wakkary, R., Desjardins, A., Hauser, S., Maestri, L., 2013. A Sustainable Design Fiction: Green Practices. ACM Transactions on Computer-Human Interaction, Vol. 20, No. 4, Article 23.
[86] Wang, M., Kuo, T., Liu, J., 2009. Identifying target green 3C customers in Taiwan using multiattribute utility theory. Expert Systems with Applications (36) pp.12562–12569.
[87] Wang, S. Chang, S., Williams, P., Koo, B., Qu. Y., 2015. Using Balanced Scorecard for Sustainable Designcentered Manufacturing. Procedia Manufacturing. Vol 1, Pages 181–192.
[88] Wang, Y., Tseng, M., 2011. Integrating comprehensive customer requirements into product design. CIRP Annals - Manufacturing Technology 60, 175–178.
[89] White, M., 2013. Sustainability: I know it when I see it. Ecological Economics 86, 213–217.
[90] Wu, Y., Ho, C., 2015. Integration of green quality function deployment and fuzzy theory: a case study on green mobile phone design. Journal of Cleaner Production 108, 271-280.
[91] Younesi, M., Roghanian, E., 2015. A framework for sustainable product design: a hybrid fuzzy approach based on Quality Function Deployment for Environment. Journal of Cleaner Production 108 (2015) 385-394.
[92] Zeid, A., 2015. CAD tools for sustainable design. 978-1-4799-6065-1/15/$31.00.IEEE.
[93] Zink, K., 2014. Designing sustainable work systems: The need for a systems approach. Applied Ergonomics 45, 126e132.