Commenced in January 2007
Frequency: Monthly
Edition: International
Paper Count: 30123
Education Quality Development for Excellence Performance with Higher Education by Using COBIT 5

Authors: Kemkanit Sanyanunthana

Abstract:

The purpose of this research is to study the management system of information technology which supports the education of five private universities in Thailand, according to the case studies which have been developing their qualities and standards of management and education by service provision of information technology to support the excellence performance. The concept to connect information technology with a suitable system has been created by information technology administrators for development, as a system that can be used throughout the organizations to help reach the utmost benefits of using all resources. Hence, the researcher as a person who has been performing these duties within higher education is interested to do this research by selecting the Control Objective for Information and Related Technology 5 (COBIT 5) for the Malcolm Baldrige National Quality Award (MBNQA) of America, or the National Award which applies the concept of Total Quality Management (TQM) to the organization evaluation. Such evaluation is called the Education Criteria for Performance Excellence (EdPEx) focuses on studying and comparing education quality development for excellent performance using COBIT 5 in terms of information technology to study the problems and obstacles of the investigation process for an information technology system, which is considered as an instrument to drive all organizations to reach the excellence performance of the information technology, and to be the model of evaluation and analysis of the process to be in accordance with the strategic plans of the information technology in the universities. This research is conducted in the form of descriptive and survey research according to the case studies. The data collection were carried out by using questionnaires through the administrators working related to the information technology field, and the research documents related to the change management as the main study. The research can be concluded that the performance based on the APO domain process (ALIGN, PLAN AND ORGANISE) of the COBIT 5 standard frame, which emphasizes concordant governance and management of strategic plans for the organizations, could reach only 95%. This might be because of some restrictions such as organizational cultures; therefore, the researcher has studied and analyzed the management of information technology in universities as a whole, under the organizational structures, to reach the performance in accordance with the overall APO domain which would affect the determined strategic plans to be able to develop based on the excellence performance of information technology, and to apply the risk management system at the organizational level into every performance process which would develop the work effectiveness for the resources management of information technology to reach the utmost benefits. 

Keywords: COBIT 5, APO, EdPEx Criteria, MBNQA.

Digital Object Identifier (DOI): doi.org/10.5281/zenodo.1127096

Procedia APA BibTeX Chicago EndNote Harvard JSON MLA RIS XML ISO 690 PDF Downloads 1083

References:


[1] Arundhati, S. (2008). An exploratory study on IT governance and IT strategy based on COBIT framework: a case study of a IT company serving group’s business synergy. National research council of Thailand.
[2] Arunthari, S. (2009). An exploratory study of COBIT framework (Control Objective for Information and related technology) to an open source software adoption: A case study of an ICT company established for a company group. SDU research journal of science and technology. 7(3).
[3] Arunthari, S. (2013). A comparison of the COSO ERM and ISO 31000. The Institute of Internal Auditors of Thailand Journal. 22(67), January – March.
[4] Baldrige performance excellence program. (2013). 2013 – 2014 Baldrige criteria for performance excellence. Retrieved July 7, 2014, from http://www.nist.gov/baldrige/publications/archive/2013_2014_criteria.cfm.
[5] Boonpakom. S, (2002), Teachers with classroom research (Action Research). Journal, 5(10), 35-39.
[6] COSO, Committee of Sponsoring Organizations of the Treadway Commission. (2013). Guidance on Internal Control. Retrieved June 7, 2013, from http://www.coso.org/ic.htm.
[7] Edward W.N. Bernroider. (2011). IT project management control and the Control Objectives for IT and related Technology (CobiT) framework. IT project management. 29(3), 325-336.
[8] Homanek., P. (2005). IT governance is part of enterprise governance with COBIT and ITIL. Retrieved August 19, 2014, from http://www.isaca-bangkok.org/artic.
[9] ISACA, trust in, and value from, information system. (2012). COBIT 4.1: Framework for IT Governance and Control. Retrieved February 21, 2013, from http://www.isaca.org/Knowledge-Center/COBIT/Pages/Overview.aspx.
[10] ISACA, (2012). COBIT 5: Enabling Processes, Rolling Meadows, Ill.: ISACA.
[11] ISACA, trust in, and value from, information system. (2012). IT Governance Institute. Retrieved March 9, 2013, from https://www.isaca.org/Pages/default.aspx.
[12] ISO. (2009). ISO 31000 – Risk management. Retrieved March 9, 2013, from http://www.iso.org/iso/home/standards/iso31000.htm.
[13] ITIL Portal, the only future for managing IT services is ITIL. (2009). ITIL foundation introduction. Retrieved March 30, 2013, from http://www.itilfoundation.org.
[14] Juliano, A. (2011). A framework for risk assessment based on analysis of historical information of workflow execution in IT systems. Computer network. 55(13), 2954-2975. Retrieved January 10, 2013, from www.sciencedirect.com+S1389128611002015.
[15] Mackinnon, K.R. S. H. Walker & D. Davis. (2000). Benchmarking Manual for Australia Universities, Higher Education Division, Department of Education. Training and Youth Affairs.
[16] Mesquida, A. (2015). Integrating IT service management requirements into the organizational management system. Computer standards & interfaces. 37(1), 80-91.
[17] Sanyanunthana, K. (2012). A Comparative study of the IT risk management system in different higher education institutes. Suan Dusit Rajabhat University.
[18] Suvanasarn, M. (2013). IT Management to IT Governance Continue to GRC and GEIT/ COBIT 5 (
[19] The higher education commission. (2010). EdPEX: Education Criteria for Performance Excellence.