Commenced in January 2007
Frequency: Monthly
Edition: International
Paper Count: 31440
The Study of Tourists’ Behavior in Water Usage in Hotel Business: Case Study of Phuket Province, Thailand

Authors: A. Pensiri, K. Nantaporn, P. Parichut


Tourism is very important to the economy of many countries due to the large contribution in the areas of employment and income generation. However, the rapid growth of tourism can also be considered as one of the major uses of water user, and therefore also have a significant and detrimental impact on the environment. Guest behavior in water usage can be used to manage water in hotels for sustainable water resources management. This research presents a study of hotel guest water usage behavior at two hotels, namely Hotel A (located in Kathu district) and Hotel B (located in Muang district) in Phuket Province, Thailand, as case studies. Primary and secondary data were collected from the hotel manager through interview and questionnaires. The water flow rate was measured in-situ from each water supply device in the standard room type at each hotel, including hand washing faucets, bathroom faucets, shower and toilet flush. For the interview, the majority of respondents (n = 204 for Hotel A and n = 244 for Hotel B) were aged between 21 years and 30 years (53% for Hotel A and 65% for Hotel B) and the majority were foreign (78% in Hotel A, and 92% in Hotel B) from American, France and Austria for purposes of tourism (63% in Hotel A, and 55% in Hotel B). The data showed that water consumption ranged from 188 litres to 507 liters, and 383 litres to 415 litres per overnight guest in Hotel A and Hotel B (n = 244), respectively. These figures exceed the water efficiency benchmark set for Tropical regions by the International Tourism Partnership (ITP). It is recommended that guest water saving initiatives should be implemented at hotels. Moreover, the results showed that guests have high satisfaction for the hotels, the front office service reveal the top rates of average score of 4.35 in Hotel A and 4.20 in Hotel B, respectively, while the luxury decoration and room cleanliness exhibited the second satisfaction scored by the guests in Hotel A and B, respectively. On the basis of this information, the findings can be very useful to improve customer service satisfaction and pay attention to this particular aspect for better hotel management.

Keywords: Hotel, tourism, Phuket, water usage.

Digital Object Identifier (DOI):

Procedia APA BibTeX Chicago EndNote Harvard JSON MLA RIS XML ISO 690 PDF Downloads 1906


[1] Kuoni Water Management Manual for Hotels. Thailand: Kuoni. Zurich, Switzerland. 2014. Kuoni Group, Zurich, Switzerland 4-89.
[2] Henry Butcher Malaysia International Asset Consultant. Thailand, “It's Back to Business”.
[3] National Statistical Office, Phuket. “Provincial Statistics Report”. 2015.
[4] Tourism Investment Geoinformatic system.
[5] S. Beken, “Water Equity-Contrasting tourism water use with hat of the local community”. Water Resources an Industry, vol. 7-8, pp. 9-22, 2014.
[6] Unknown author, “A Water Use Model for the tourism industry in the Asia-Pacific Region: The impact of water saving measures on water use”. 68052/102987_1.pdf;jsessionid=BF21FBBC478929E3AB3F4CD2821FEEA2?sequence=1
[7] D. T. Bartolomé and Dolores, T., “Hotel water consumption at a seasonal mass tourist destination. The case of the island of Mallorca”. Journal of Environmental Management, vol. 92(10), pp. 2568-2579, 2011.
[8] Unknown author, Provincial Waterworks Authority.
[9] S.J. Page, S. Essex, and S. Causevic, “Tourist attitudes towards water use in the developing world: A comparative analysis. Tourism Management Prespectives, vol. 10, pp. 57-67, 2014.
[10] N. Charara, A. Cashman, R. Bonnell, and Gehr, R. “Water use efficiency in the hotel sector of Barbados”. Journal of Sustainable Tourism, vol. 19(2), pp. 231-245, 2011.
[11] SA Water, Government of South Australia, Fact Sheet: Saving Water: Make it Your Business Hotel Water Efficiency from
[12] G.D. Israel, 1992. “Determining Sample Size. Fact Sheet PEOD-6, a series of the Program Evaluation and Organizational Development, Florida Cooperative Extension Service, Institute of Food and Agricultural Sciences, University of Florida”. Publication date: November.
[13] Australian Government. 2014. “Water rating: Water Efficiency Labelling and Standards (WELS) scheme”.
[14] US EPA, Office of Research and Development, 2006. “Quantification of Exposure-Related Water Uses for Various U.S. Subpopulations”. Washington, 20460.
[15] F.E. Tang, “A Study of Water Consumption in Two Malaysian Resorts World Academy of Science, Engineering and Technology International”. Journal of Environmental, Chemical, Ecological, Geological and Geophysical Engineering, vol. 6(8), pp. 506-511, 2012.
[16] C.J. Mclennan, S. Becken, and K. Stinson, “A Water-Use Model For The Tourism Industry In The Asia-Pacific Region: The Impact Of Water-Saving Measures On Water Use”. Journal of Hospitality & Tourism Research, pp. 1-22, 2014.
[17] S. Decha. 2013. Hotel Water Consumption: A Case Study in Phuket Province. Project ThesisA Thesis Submitted in Partial Fulfillment of the Requirements for the Degree of Master of Science in Technology and Environmental Management.
[18] J. LaMondia, T. Snell, and C.R. Bhat. 2009. Traveler Behavior and Values Analysis in the Context of Vacation Destination and Travel Mode Choices: A European Union Case Study.