Commenced in January 2007
Paper Count: 30127
Reframing Service Sector Privatisation Quality Conception with the Theory of Deferred Action
Abstract:Economics explanation for privatisation, drawing on neo-liberal market structures and technical efficiency principles has failed to address social imbalance and, distribute the efficiency benefits accrued from privatisation equitably among service users and different classes of people in society. Stakeholders’ interest, which cover ethical values and changing human needs are ignored due to shareholders’ profit maximising strategy with higher service charges. The consequence of these is that, the existing justifications for privatisation have fallen short of customer quality expectations because the underlying plan-based models fail to account for the nuances of customer expectations. We draw on the theory of deferred action to develop a context-based privatisation model, the deferred-based privatisation model, to explain how privatisation could be strategised for the emergent reality of the wider stakeholders’ interests and everyday quality demands of customers which are unpredictable.
Digital Object Identifier (DOI): doi.org/10.5281/zenodo.1126579Procedia APA BibTeX Chicago EndNote Harvard JSON MLA RIS XML ISO 690 PDF Downloads 844
 Paudel, L.K. (2009). 'The privatisation policy transfer: A Nepalese experience'. Nepalese Journal of Public Policy and Governance. Vol. Xxiv (1), Pp115-31.
 Hall, D. (2012). Re-municipalising Public Services in Europe, a report commissioned by the European Federation of Public Services Unions, Greenwich: Public Services International Research Unit.
 Karchler, N., and Greer, I. (2014). When does marketisation lead to privatisation? Profit-making in English health services after the 2012 Health and Social Care Act. Journal on Social Science and Medicine, Pp215-223.
 Ramamonjiarivelo, Z.H. (2014). Is privation the solution to the financial distress of public hospital? Academy of Management Journal, 59 (3), Pp 1241-1262.
 Sugden, F. (2009). Neo-liberalism, markets and class structures on the Nepali lowlands: The political economy of Agrarian Change. Geoforen, 40 (4) 634- 645.
 Fotaki, M., and Prasad, A. (2015). Questioning Neoliberal Capitalism and Economic Inequality in Business Schools. Academy of Management Learning and Education, Vol. 14 (4), Pp 556–575.
 Zulfiquar, G.M., Willmott, H., Pan, B., and Siltaoja, F.M. (2015). The privatisation of global governance and the Asymmetrries of power. Academy of Management Review, Vol. 59 (5), pp 1353-1375.
 Kessler, T., and Alexander, N. (2004). Assessing the risks in the private provision of essential services. United Nations Conference on Trade and Development G-24, Discussion Paper Series.
 Cumbers, A. (2012). Reclaiming Public Ownership: Making Space for Economic Democracy, Zed, London.
 Danson, M., Whittam, G., Morgan, G., and Callaghan, G. (2013). Repossessing the future. A common weak strategy for communicty and democratic ownership of scotland’s engery resources. The Jmmy Reid Foundation, Septemebr.
 Agrawal, R., and Sawal, B. (2008). Privatisation in developed countries. Journal on Business and Economics, Vol. 25(3), Pp 223-43.
 Thomas, K., Bharma, R. C. (2014). Privatisation of education. Journal of Economy and Political Science, India, Vol. 21(1), Pp 3-18.
 Parasuraman, A., Zeithaml, V.A., and Berry, L.L. (1988). SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, Vol. 64 (1), pp 12-40
 Patel, N. V. (2006). ‘Organisation and systems design: Theory of Deferred Action’. London:
 Monem, M. (2006). The politics of privatisation in Bangladesh. Western solutions, Eastern problems. Dhaka, Osder Publication.
 Miller, A.N. (1997). Ideological motivations of privatisation in Great Britain versus developing countries. Journal of International Affairs, Vol. 50 (2), Pp 391-407.
 Manandhar, N. (2012). Privatisation and its impact. Social effects and restructuring. A Paper Presented at Sub-Regional Meeting on Privatisation in South Asia, Kathmandu, 24-26 November, 2012.
 Newby, H., Thomas, W., David, B., Thomas, J., and Peter, M. (2009). OECD reviews of Japanese territory education, OECD publication, Vol 33, pp 113-140.
 Kumar, S. (2014). Privatisation of Higher Education in India: Hopes and Despairs. A Policy Framework of Reforms in Higher Education, PMDST. New Delhi: Department of Science and Technology.
 Homedes, N., and Ugalde, A. (2005). Why neoliberal health reforms have failed in Latin America. Health Policy, Vol. 71 (1), Pp 83-96.
 Khan, S. (2014). Quality of private healthcare in Pakistan. The comparison between two sectors. European Journal of Economics, Vol. 2397, Pp195-209.
 Wagner, Z., Szilagyi, P., and Sood, N. (2014). Comparative performance of public and private delivery of BCG vaccination. Evidence from Sub-Saharan Africa. Original Research Article Vaccine, Vol. 32(35), Pp 4512-4528.
 Basu, S., Andrews, J., Kishore. S., Panjabi, R., Stuckler, D. (2012). Comparative Performance of Private and Public Healthcare Systems in Low- and Middle-Income Countries: A Systematic Review, PLoS Med 9(6): e1001244.
 Tuan, T., Dung, V., Neu, I., and Dibley, M. (2005). Comparative quality of private and public health services in rural Vietnam. Health Policy and Planning, Vol. 20, Pp 319–327.
 Barber, S.L. (2006). Public and private prenatal care providers in urban Mexico: how does their quality compare? International Journal of Quality in Health Care, Vol. 18, Pp 306–13.
 Das, J., Hammer, J., and Leonard, K. (2008). The quality of medical advice in low income countries. Journal of Economic Perspectives, Working Paper Number 93–114.
 Simms, A. (2013). Private sector more efficient than public sector. Published by NEF (The New Economics Foundation), UK.
 Dhital, R. (2013). Quality of education at Private colleges. A case study. Journal of Economy and Political Science, India, Vol. 19(3), Pp 23-39
 Malnick, E. (2015). Dozens of private schools branded failures in controversial new league tables. The Telegraph, 29 Jan, UK.
 Tarvin, S. (2015). Physical condition of private colleges. Australian Journal of Education, Vol. 15 (3), Pp 77-95.
 Baral, B. (2005). Reliability of the internal service encounter. The International Journal of Privatisation, Quality and Reliability Management, Vol.3(2), Pp 258-269.
 Yadav, R., and Gupta, S. (2013). Education system reforms and its impact on institutions profitability. European Journal of education. Vol. 8, Pp27-35.
 Booth, L. W. (2013). Social inequality. Sage Publication Ltd, London, 2013
 Michael, G., Goldsby, B., Pete, G., Neck, P. (2006). Business ethics versus economics: the ideological foundations of the debate, International Journal of Organizational Analysis, Vol. 14 (1), Pp 67 - 83
 Aydin, N. (2012). A grand theory of human nature and happiness. Humanomics, Vol. 28(1), Pp 42 – 63
 BBC News. (2016). Unions hail scrapping of English academy plans. Available at: http://www.bbc.co.uk/news/education-36234989. Accessed on 9 May 2016
 Sethi, S.P. (2002). Corporate codes of conduct and the success of globalization. Ethics and International Affairs, Vol. 16 (1), Pp 89-107.
 Thanawala, K. (2001). Is there injustice in the international economy? International Journal of Social Economics, Vol. 28 Nos 10/11/12, Pp 852-60.
 Estache, A., and Goicoehea, A. (2005). How widespread were private investment and regulatory reform in infrastructure utilities. Policy Research Working Paper, 3598, Washington, DC, World Bank
 Husan, H., Illias, A., Suraj, R., and Raman, M. (2015). Impact of health sector privatisation on southeast Asia. International Business Research, Vol.1(25), Pp 123-145.
 Silvestre, B., Hall, J., Matos, S., Figueira, L.A. (2010). Privatisation of electricity distribution in the Northeast of Brasil: the good, the bad, the ugly or the naïve? Energy Policy, Vol. 38 (11), Pp 7001–7013.
 Karahan, K., and Toptas, M. (2013): The effect of power distribution privatisation on electricity prices in Turkey: Has privatisation served the purpose? Energy Policy, Vol. 63, Pp 614-621.
 Bowman, A. (2015). An issusion of success. The consequences of British rail privatisation. Accounting Forum, Vol. 39(1), Pp 51-63.
 Amirkhanayan, A. (2008). Privatising public nursing homes: examining the effects on quality and access. Public Administration Review, Vol. 68 (4), Pp 665-680.
 Osborne, D., and Gaebler, T. (1992). Reinventing Government, Addison-Wesley, Reading, MA Ownership Is No More Promising Second Time Around Centre for Global Palgrave Macmillan.
 Kikeri, S., and Nellis, J. (2002). Privatisation in competitive sectors: the record to date. World Bank Policy Research Report, No. 2860.
 Parker, D., and Kirkpatrick, C. (2003). Privatisation in developing countries. A review of the evidence and the policy. A Review of the Evidence and the Policy Lesson, center on regulation and competition, Institute for Development Policy and Management, University of Manchester.
 Else, P.K., and James, T.J. (1995). Privatisation and the quality of rail services. Transportation Research A, Vol. 29 (6) Pp 387-400.
 Pina, V., Torres, L., and Bachiller, P. (2014). Service quality in utility industries. The European telecommunications sector", Managing Service Quality: An International Journal, Vol. 24(1), Pp2 – 22.
 Gaiannals, S., Sharan, P., and Kumar, V. (2005). A case study on corporate governance. Critical review. International Journal on Economics, Vol. 15(7), Pp 243-258.
 Webb, J. W., L. Tihanyi, R. D. Ireland, and D. G. Sirmon. (2009). You Say Illegal, I Say Legitimate: Entrepreneurship in the Informal Economy. Academy of Management Review, Vol. 34 (3), Pp 492–510.
 Williams, N., and Varley, T. (2014). Institutional Asymmetry: How Formal and Informal Institutions Affect Entrepreneurship in Bulgaria. International Small Business Journal, doi: 10.1177/0266242614534280.
 Amoako, I. O., and Lyon, F. (2013). We don’t deal with courts: Cooperation and alternative institutions shaping exporting relationships of small and medium-sized enterprises in Ghana. International Small Business Journal, 0266242613484778.
 Bhattarai, R. (2014). Expansion of private education in south Asian countries. South Asian Journal of Economic and Political Science, Vol. 12 (7), Pp 113-129.
 Mishra, R. (2015). Consumption of private and public utilities. A comparative study. Indian journal on economics, Vol. 13, Pp 127-138.
 Filipovic, A. (2005). Impact of privatization on economic growth. Political Economy. Vol.14.
 Berer, M. (2011). Privatisation in health systems in developing countries: what's in a name? Reproductive Health Matters, Vol. 19 (37), Pp 4–9.
 Chaudhari, A. (2012). Role of private enterprises and management. Indian Journal on Management, Vol. 25 (3), Pp 257-271.
 Frank, N. (2015). A comprehensive analysis of how wealth is distributed around the world. Global wealth distribution. The wealth report
 Prissia, R. (2012). Effectiveness of service sector privatisation. Comparative study. Journal of Economics and Political Science, Vol. 13(3) Pp 213-228.
 Bel, G., and Warner, M. E. (2008). Challenging issues in local privatisation. Environment and planning C: Government and policy, Vol. 26 (1), Pp 104 – 109.
 Letza, S., Sun, X., and Kirkbridge, J. (2004). Shareholding versus stake-holding. A critical review of corprote governance. An International Review, Vol. 12 (3), Pp 242-262.
 Freeman, R. E. (1984). Strategic management: A stakeholder Approach. Boston: Pitman.
 Jensen, M. (2001). Value maximization, stakeholder theory, and the corporate objective function. Business Ethics Quarterly, Vol. 12(2), Pp 235–256.
 Abdullah, S. (2014). Privatisation versus nationalisation. Working Paper 1397, Dhaka.
 Richderson, R. (2013). The conflict of interest between shareholders and manager in privatised form. Nepalese Economics, Vol. 17, Pp13-25.
 Anderson, R. (2002). Does privatisation improve efficiency? Journal of the Asia Pacific Economics, Vol. 7(8), Pp 113-125.
 Nancy, B., and Nellis, J. (2003). Winners and Losers: Assessing the Distributional Impact of Privatisation, World Development, Vol. 31(10), Pp 1617–1633.
 Ramotalai, S. (2001). Shareholders verses manger. A comparative study. Kathmandu, Sirjana International Publication Private Ltd. 2001.
 Nyame-Asamah, F. and Patel, N. V. (2010). Informing knowledge management systems design and evaluation with the theory of deferred action. International Journal of Technology, Knowledge & Society, Vol. 6(2), pp 191-210
 Fitzgerald, L.A., and van Eijnatten, F.M. (2002). Reflections: Chaos in organizational change. Journal of Organizational Change Management, Vol. 15(4), pp 402 – 411.
 Patel, N. V., Ahmad, G. (2011). Managing emergent knowledge through deferred action design principles: The case of ecommerce virtual teams, Journal of Enterprise Information Management, Vol. 24(5), Pp 424 – 439.