Electronic Government around the World: Key Information and Communication Technology Indicators
Authors: Isaac Kofi Mensah
Governments around the world are adopting Information and Communication Technologies (ICTs) because of the important opportunities it provides through E-government (EG) to modernize government public administration processes and delivery of quality and efficient public services. Almost every country in the world is adopting ICT in its public sector administration (EG) to modernize and change the traditional process of government, increase citizen engagement and participation in governance, as well as the provision of timely information to citizens. This paper, therefore, seeks to present the adoption, development and implementation of EG in regions globally, as well as the ICT indicators around the world, which are making EG initiatives successful. Europe leads the world in its EG adoption and development index, followed by the Americas, Asia, Oceania and Africa. There is a gradual growth in ICT indicators in terms of the increase in Internet access and usage, increase in broadband penetration, an increase of individuals using the Internet at home and a decline in fixed telephone use, while the mobile cellular phone has been on the increase year-on-year. Though the lack of ICT infrastructure is a major challenge to EG adoption and implementation around the world, in Africa it is very pervasive, hampering the expansion of Internet access and provision of broadband, and hence is a barrier to the successful adoption, development, and implementation of EG initiatives in countries on the continent. But with the general improvement and increase in ICT indicators around the world, it provides countries in Europe, Americas, Asia, Arab States, Oceania and Africa with the huge opportunity to enhance public service delivery through the adoption of EG. Countries within these regions cannot fail their citizens who desire to enjoy an enhanced and efficient public service delivery from government and its many state institutions.
Digital Object Identifier (DOI): doi.org/10.5281/zenodo.1126455Procedia APA BibTeX Chicago EndNote Harvard JSON MLA RIS XML ISO 690 PDF Downloads 1193
 Po-Ling Sun, Cheng-Yuan Ku, Dong-Her Shih (2015). An implementation of framework for e-government 2.0. Telematics and Informatics 32(2015), 504-520.
 Dan Lupu, Corina Georgiana Lazar (2015). Influence of e-government on level of corruption in some EU and non-EU states. Procedia Economics and Finance 20(2015), 365-371.
 Jinmei, H., 2011. Quality Evaluation of E-Government Public Service. In: International Conference on Management and Service Science (MASS), IEEE (Ed.) Wuhan, pp. 1–4.
 Santos, P., Melo, A.I., Dias, G.P., 2013. Administrative modernization and e-government: the case of Águeda. In: Information Systems and Technologies (CISTI). Lisboa, pp. 782–787.
 http://www.unpan.org/Library/MajorPublications/UNEGovernmentSurvey/ PublicEGovernanceSurveyintheNews/tabid/651/mctl/ArticleView/ModuleId/1555/articleId/20840/Default.aspx Retrieved on 12 February 2016.
 Antonio Cordella, Niccolo Tempini, 2015. E-government and organizational change: Reappraising the role of ICT and bureaucracy in public service delivery. Government Information Quarterly 32(2015) 279-286.
 D. Belanche Gracia, LV. Casalo Arino, 2015. Rebuilding public trust in government administrations through e-government actions. Revista Española de Investigación de Marketing ESIC (2015) 19, 1-11.
 UN E-Government Survey 2014. ““E-government for the Future We Want”. Retrieved 18 February 2016, from https://publicadministration.un.org/egovkb/Portals/egovkb/Documents/un/2014-Survey/E-Gov_Complete_Survey-2014.pdf.
 UN E-Government Survey 2012. “E-government for the People”. Retrieved 18 February 2016, from https://publicadministration.un.org/egovkb/Portals/egovkb/Documents/un/2012-Survey/Complete-Survey.pdf.
 UN E-Government Survey 2010. “World E-government Rankings”. Retrieved 18 February 2016, from https://publicadministration.un.org/egovkb/Portals/egovkb/Documents/un/2010-Survey/Complete-survey.pdf.
 UN E-Government Survey 2008. “From E-government to Connected Governance”. Retrieved 18 February 2016, from http://www.unpan.org/egovkb/global_reports/08report.htm.
 UNDP in Africa. (2016). About Africa. Retrieved 18 February 2016, from http://www.africa.undp.org/content/rba/en/home/regioninfo.html
 Internetworldstats.com (2016). Africa Internet Users, Facebook and 2015 Population Statistics. Retrieved 18 February 2016,fromhttp://www.Internetworldstats.com/stats1.htm
 Internetworldstats.com (2016). Asia Internet Usage Stats Facebook and Population Statistics. Retrieved 18 February 2016,fromhttp://www.Internetworldstats.com/stats3.htm
 Internetworldstats.com (2016). European Union Internet Users, Population and Facebook Statistics. Retrieved 18 February 2016, from http://www.Internetworldstats.com/stats9.htm
 Internetworldstats.com (2016). Europe Internet Usage Stats Facebook Subscribers and Population Statistics. Retrieved 16 February 2016, from http://www.Internetworldstats.com/stats4.htm
 Ec.europa.eu (2016). Internet and cloud services - statistics on the use by individuals - Statistics Explained. Retrieved 18 February 2016, from http://ec.europa.eu/eurostat/statisticsexplained/index.php/Internet_and_cloud_services_-_statistics_on_the_use_by_individuals
 Digital Agenda for Europe (2016). European eGovernment Action Plan 2011-2015 - Digital Agenda for Europe - European Commission. Retrieved 18 February 2016, from https://ec.europa.eu/digital-agenda/en/european-egovernment-action-plan-2011-2015.
 Digital Agenda for Europe (2016). Public Services - Digital Agenda for Europe - European Commission. Retrieved 18 February 2016, from http://ec.europa.eu/information_society/activities/egovernment/library/index_en.htm
 Ec.europa.eu (2016). Internet use statistics - individuals - Statistics Explained. Retrieved 18 February 2016, from http://ec.europa.eu/eurostat/statistics-explained/index.php/Internet_use_statistics_-_individuals.
 Digital Agenda for Europe (2016). Have your say in the public consultation on the next e-Government Action Plan 2016 - 2020 - Digital Agenda for Europe - European Commission. Retrieved 18 February 2016, from https://ec.europa.eu/digital-agenda/en/news/have-your-say-public-consultation-next-egovernment-action-plan-2016-2020
 Internetworldstats.com (2016). Oceania Internet Usage Stats and Population Statistics. Retrieved 16 February 2016, from http://www.Internetworldstats.com/stats6.htm
 ITU. (2016). Statistics. Retrieved 18 February 2016, from https://www.itu.int/en/ITU-D/Statistics/Pages/stat/default.aspx.