Commenced in January 2007
Frequency: Monthly
Edition: International
Paper Count: 30464
Personas Help Understand Users’ Needs, Goals and Desires in an Online Institutional Repository

Authors: Maha Aljohani, James Blustein

Abstract:

Communicating users' needs, goals and problems help designers and developers overcome challenges faced by end users. Personas are used to represent end users’ needs. In our research, creating personas allowed the following questions to be answered: Who are the potential user groups? What do they want to achieve by using the service? What are the problems that users face? What should the service provide to them? To develop realistic personas, we conducted a focus group discussion with undergraduate and graduate students and also interviewed a university librarian. The personas were created to help evaluating the Institutional Repository that is based on the DSpace system. The profiles helped to communicate users' needs, abilities, tasks, and problems, and the task scenarios used in the heuristic evaluation were based on these personas. Four personas resulted of a focus group discussion with undergraduate and graduate students and from interviewing a university librarian. We then used these personas to create focused task-scenarios for a heuristic evaluation on the system interface to ensure that it met users' needs, goals, problems and desires. In this paper, we present the process that we used to create the personas that led to devise the task scenarios used in the heuristic evaluation as a follow up study of the DSpace university repository.

Keywords: Human Computer Interaction, Heuristics, heuristic evaluation, institutional repositories, user profiles, personas, task scenarios, User Experience

Digital Object Identifier (DOI): doi.org/10.5281/zenodo.1108829

Procedia APA BibTeX Chicago EndNote Harvard JSON MLA RIS XML ISO 690 PDF Downloads 1542

References:


[1] Alan, C. (1999). The inmates are running the asylum: Why high-tech products drive us crazy and how to restore the sanity. Indiana, USA
[2] Blomquist, Å., & Arvola, M. (2002, October). Personas in action: ethnography in an interaction design team. In Proceedings of the second Nordic conference on Human-computer interaction (pp. 197-200). ACM.
[3] DalSpace online help document, http://libraries.dal.ca/collection/ dalspace.html, Accessed (2012). Removed for blind review
[4] DSpace, . Accessed (2012).
[5] Kantola, V., Tiitta, S., Mehto, K., & Kankainen, T. (2007, June). Using dramaturgical methods to gain more dynamic user understanding in user-centered design. In Proceedings of the 6th ACM SIGCHI conference on Creativity & Cognition (pp. 173-182). ACM.
[6] Kuniavsky, M. (2003). Observing the user experience: a practitioner’s guide to user research. Morgan Kaufmann.
[7] Liu, Y., Osvalder, A. L., & Karlsson, M. (2010). Considering the importance of user profiles in interface design. ISBN: 978-953-307-084- 1. May.
[8] Miaskiewicz, T., & Kozar, K. A. (2011). Personas and user centered design: how can Personas benefit product design processes? Design Studies, 32(5), 417-430.
[9] Mulder, S., and Yaar, Z. The User Is Always Right: A Practical Guide to Creating and Using Persona for the Web. New Riders, Berkeley, 2007
[10] Muller, M. J., & Carey, K. (2002, April). Design as a minority discipline in a software company: toward requirements for a community of practice. In Proceedings of the SIGCHI conference on Human factors in computing systems: Changing our world, changing ourselves (pp. 383- 390). ACM.
[11] Pruitt, J., & Adlin, T. (2006). The Persona Lifecycle: keeping people in mind throughout product design.
[12] Pruitt, J., & Grudin, J. (2003, June). Personas: practice and theory. In Proceedings of the 2003 conference on Designing for user experiences (pp. 1-15). ACM.
[13] Syariffanor Hisham. 2009. Experimenting with the use of persona in a focus group discussion with older adults in Malaysia. In Proceedings of the 21st Annual Conference of the Australian Computer-Human Interaction Special Interest Group: Design: New York, USA, (pp.333- 336). ACM.
[14] Gibbons, S. (2004). Chapter 3: Benefits of an Institutional Repository. Library Technology Reports, 40(4), 11-16.
[15] Heery, R., &Anderson, S. (2005). Digital Repositories Review. Retrieved from http://www.jisc.ac.uk/uploaded_documents/ digitalrepositories.
[16] Kahn, M. J., and Prail, A. (1994). Formal usability inspections. In Nielsen, J., and Mack, R.L. (Eds.), Usability Inspection Methods, John Wiley & Sons, New York, 141–172.
[17] Lynch, Clifford A. "Institutional Repositories: Essential Infrastructure for Scholarship in the Digital Age" ARL, no. 226 (February2003):1-7. http://www.arl.org/resources/pubs/br/br226/br226ir.shtml.
[18] Lancaster, A. (2004). Paper Prototyping: The Fast and Easy Way to Design and Refine User Interfaces. IEEE Transactions on Professional Communication, 47(4), 335-336.
[19] Nielsen, J. Heuristic evaluation. In Nielsen, J., and Mack, R. L. (Eds.), Usability Inspection Methods, John Wiley & Sons, New York, NY, 1994, 25–64.
[20] Tansley, R., Bass, M., Stuve, D., Branschofsky, M., Chudnov, D., McClellan, G., & Smith, M. (2003, May). The DSpace institutional digital repository system: current functionality. In Proceedings of the 3rd ACM/IEEE-CS joint conference on Digital libraries (pp. 87-97). IEEE Computer Society.
[21] Usability Methods: Contextual Task Analysis. (Accessed 2013, April 2): Usability First. Retrieved from: http://www.usabilityfirst.com/usabilitymethods/ contextual-task-analysis
[22] Wharton, C., Rieman, J., Lewis, C., and Polson, P. (1994). The Cognitive Walkthrough Method: A Practitioner’s Guide. In Nielsen, J. and Mack, R. (eds.), Usability inspection methods, John Wiley & Sons, Inc., New York, 1994, 105-140.
[23] Image courtesy of (Rebecca) adopted from FreeDigitalPhotos.net