PhD Candidate Abdoullah Fath-Allah

Committee: International Scientific Committee of Humanities and Social Sciences
University: ENSIAS - Mohammed V University
Department: Software Project Management Research Team
Research Fields: best practices, e-government portal, maturity model, quality model,

Publications

2 A Comparative Analysis of E-Government Quality Models

Authors: Rafa E. Al-Qutaish, Laila Cheikhi, Abdoullah Fath-Allah, Ali Idri

Abstract:

Many quality models have been used to measure egovernment portals quality. However, the absence of an international consensus for e-government portals quality models results in many differences in terms of quality attributes and measures. The aim of this paper is to compare and analyze the existing e-government quality models proposed in literature (those that are based on ISO standards and those that are not) in order to propose guidelines to build a good and useful e-government portals quality model. Our findings show that, there is no e-government portal quality model based on the new international standard ISO 25010. Besides that, the quality models are not based on a best practice model to allow agencies to both; measure e-government portals quality and identify missing best practices for those portals.

Keywords: e-Government, Quality Model, standard, best practices, portal, ISO, ISO 25010, ISO 9126

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1 Towards a Measurement-Based E-Government Portals Maturity Model

Authors: Rafa E. Al-Qutaish, Laila Cheikhi, Abdoullah Fath-Allah, Ali Idri

Abstract:

The e-government emerging concept transforms the way in which the citizens are dealing with their governments. Thus, the citizens can execute the intended services online anytime and anywhere. This results in great benefits for both the governments (reduces the number of officers) and the citizens (more flexibility and time saving). Therefore, building a maturity model to assess the egovernment portals becomes desired to help in the improvement process of such portals. This paper aims at proposing an egovernment maturity model based on the measurement of the best practices’ presence. The main benefit of such maturity model is to provide a way to rank an e-government portal based on the used best practices, and also giving a set of recommendations to go to the higher stage in the maturity model.

Keywords: Quality Model, maturity model, best practices, e-government portal

Procedia APA BibTeX Chicago EndNote Harvard JSON MLA RIS XML ISO 690 PDF Downloads 1732

Abstracts

2 A Comparative Analysis of E-Government Quality Models

Authors: Rafa E. Al-Qutaish, Laila Cheikhi, Abdoullah Fath-Allah, Ali Idri

Abstract:

Many quality models have been used to measure e-government portals quality. However, the absence of an international consensus for e-government portals quality models results in many differences in terms of quality attributes and measures. The aim of this paper is to compare and analyze the existing e-government quality models proposed in literature (those that are based on ISO standards and those that are not) in order to propose guidelines to build a good and useful e-government portals quality model. Our findings show that, there is no e-government portal quality model based on the new international standard ISO 25010. Besides that, the quality models are not based on a best practice model to allow agencies to both; measure e-government portals quality and identify missing best practices for those portals.

Keywords: e-Government, Quality Model, standard, best practices, portal, ISO, ISO 25010, ISO 9126

Procedia PDF Downloads 338
1 Towards a Measurement-Based E-Government Portals Maturity Model

Authors: Rafa E. Al-Qutaish, Laila Cheikhi, Abdoullah Fath-Allah, Ali Idri

Abstract:

The e-government emerging concept transforms the way in which the citizens are dealing with their governments. Thus, the citizens can execute the intended services online anytime and anywhere. This results in great benefits for both the governments (reduces the number of officers) and the citizens (more flexibility and time saving). Therefore, building a maturity model to assess the e-government portals becomes desired to help in the improvement process of such portals. This paper aims at proposing an e-government maturity model based on the measurement of the best practices’ presence. The main benefit of such maturity model is to provide a way to rank an e-government portal based on the used best practices, and also giving a set of recommendations to go to the higher stage in the maturity model.

Keywords: Quality Model, maturity model, best practices, e-government portal

Procedia PDF Downloads 163