Sonda Daoud

Abstracts

1 Quality Management Practices and Innovation: The Moderating Effect of ISO 9001 Certification

Authors: Sonda Daoud

Abstract:

In this article, we examine the impact of quality management practices related to the application of ISO 9000 standards on innovation (products, processes, and organization). We test our model in 100 Tunisian companies. The sample includes ISO 9001 certified and non-certified companies. The t-test and ANOVA results support that ISO 9001 certified companies have higher levels of innovation and appropriation of the management practices than in non-ISO companies. The application of the structural equation model allowed us to accept the first three hypotheses of our research work supporting a positive relationship between quality management practices and innovation. These hypotheses found seven quality management practices (customer focus, leadership, process approach, human resource focus, information and analysis, improvement, suppliers relationship) that have significantly positive impact on product innovation, process innovation, and organizational innovation. The fourth hypothesis concerning the moderating role of ISO 9001 certification is partially verified.

Keywords: Innovation, quality practices, ISO 9001 certification, Tunisian companies

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