Commenced in January 2007
Frequency: Monthly
Edition: International
Paper Count: 1

portal Related Abstracts

1 A Comparative Analysis of E-Government Quality Models

Authors: Rafa E. Al-Qutaish, Laila Cheikhi, Abdoullah Fath-Allah, Ali Idri

Abstract:

Many quality models have been used to measure e-government portals quality. However, the absence of an international consensus for e-government portals quality models results in many differences in terms of quality attributes and measures. The aim of this paper is to compare and analyze the existing e-government quality models proposed in literature (those that are based on ISO standards and those that are not) in order to propose guidelines to build a good and useful e-government portals quality model. Our findings show that, there is no e-government portal quality model based on the new international standard ISO 25010. Besides that, the quality models are not based on a best practice model to allow agencies to both; measure e-government portals quality and identify missing best practices for those portals.

Keywords: e-Government, Quality Model, standard, best practices, portal, ISO, ISO 25010, ISO 9126

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