Commenced in January 2007
Frequency: Monthly
Edition: International
Paper Count: 72615
Benefits Realisation of Technology Investments: The Case of the Railway Sector

Authors: A. A. Kennedy, A. L. Marnewick, C. Marnewick


The difficulty of measuring the effectiveness of information systems/information technology (IS/IT) projects and their impact on company performance is a topic that will be debated for many years to come. Meanwhile, businesses are investing billions of dollars in building, maintaining, and upgrading their IT infrastructure. Putting aside the criticism of big investments' financial returns and bottom-line development, there is a more serious long-term concern: the detrimental impact of the organization's incapacity to manage IT investments and technology effectively as a whole. The shift in focus for technology projects from the delivery of technical solutions to the realisation of business advantages indicates a gap in the literature about how to best implement the benefits realisation programme in the railway industry. This study examined the organisational impact of poor benefits realisation management and sought to identify and remediate inhibitors of benefits management. The existing benefits management model employed in the railway sector is also compared with industry-recognized best practices.

Keywords: benefits management, inhibitors, organisational impact, railway, South Africa, technology investment, value

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